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Production support manager vs lead technician

The differences between production support managers and lead technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support manager and a lead technician. Additionally, a production support manager has an average salary of $126,223, which is higher than the $90,615 average annual salary of a lead technician.

The top three skills for a production support manager include HR, client facing and remedy. The most important skills for a lead technician are java, architecture, and digital transformation.

Production support manager vs lead technician overview

Production Support ManagerLead Technician
Yearly salary$126,223$90,615
Hourly rate$60.68$43.56
Growth rate10%10%
Number of jobs119,351250,590
Job satisfaction--
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 50%
Average age4242
Years of experience22

What does a production support manager do?

Production support managers will require good skills in infrastructure, service delivery, functions of Windows, and have a drive for continuous improvement. The tasks involved for this career will be discussion and support aspects with application development management, as well as provision of technical support fsor mainframe production cycle jobs and troubleshooting of issues.

What does a lead technician do?

Lead technicians are technicians who oversee the technical needs of a specific project or department. They are usually tenured employees, and their familiarity with the company's technical and technological processes, software, and hardware would be a great advantage in succeeding in their role. Lead technicians are responsible for installing, updating, and maintaining various software and hardware components in the office. They often manage a group of technicians, and they ensure that the group they manage is properly trained and well-versed on the processes of the company. Lead technicians are expected to have strong analytical skills and decision-making skills.

Production support manager vs lead technician salary

Production support managers and lead technicians have different pay scales, as shown below.

Production Support ManagerLead Technician
Average salary$126,223$90,615
Salary rangeBetween $91,000 And $173,000Between $67,000 And $121,000
Highest paying CityNew York, NYSan Francisco, CA
Highest paying stateNew YorkCalifornia
Best paying companyFirst Republic BankMeta
Best paying industryFinanceRetail

Differences between production support manager and lead technician education

There are a few differences between a production support manager and a lead technician in terms of educational background:

Production Support ManagerLead Technician
Most common degreeBachelor's Degree, 66%Bachelor's Degree, 50%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityMassachusetts Institute of Technology

Production support manager vs lead technician demographics

Here are the differences between production support managers' and lead technicians' demographics:

Production Support ManagerLead Technician
Average age4242
Gender ratioMale, 74.5% Female, 25.5%Male, 83.4% Female, 16.6%
Race ratioBlack or African American, 10.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.7% White, 55.1% American Indian and Alaska Native, 0.4%Black or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.1% White, 53.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between production support manager and lead technician duties and responsibilities

Production support manager example responsibilities.

  • Lead project to implement cross-platform scheduling between CA7 and AutoSys.
  • Manage the SharePoint development projects, as well as, administration of the servers.
  • Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
  • Provide 24X7 production support and crisis management of DB2 batch processing and user problems requiring extensive research and analysis using CA7.
  • Perform QA and configuration release management for production applications
  • Provide production support leadership for host infrastructure and applications ensuring service level agreements are adhere to.
  • Show more

Lead technician example responsibilities.

  • Manage and support the Cisco base corporate remote access VPN solution.
  • Manage the third party IP provider relationship and implement all the bridges between AXI4 and internal buses.
  • Used JIRA to manage the product backlog, tasks assignments, project burn-down rate and for velocity tracking purposes.
  • Manage product test support of new designs used for testing, write technical documentation in HTML improving department processes and procedures.
  • Manage customer functional areas of desktop support, field service, office services and network support to coordinate timely issue resolution.
  • Configure and manage JGroup multicasting communication for apache tomcat web servers.
  • Show more

Production support manager vs lead technician skills

Common production support manager skills
  • HR, 22%
  • Client Facing, 22%
  • Remedy, 19%
  • Infrastructure, 3%
  • Service Delivery, 2%
  • Java, 2%
Common lead technician skills
  • Java, 10%
  • Architecture, 7%
  • Digital Transformation, 6%
  • Customer Service, 6%
  • Database, 4%
  • HTML, 3%

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