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The differences between production support managers and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support manager and a support lead. Additionally, a production support manager has an average salary of $126,223, which is higher than the $86,816 average annual salary of a support lead.
The top three skills for a production support manager include HR, client facing and remedy. The most important skills for a support lead are customer service, cash management, and POS.
| Production Support Manager | Support Lead | |
| Yearly salary | $126,223 | $86,816 |
| Hourly rate | $60.68 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 119,351 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production support managers will require good skills in infrastructure, service delivery, functions of Windows, and have a drive for continuous improvement. The tasks involved for this career will be discussion and support aspects with application development management, as well as provision of technical support fsor mainframe production cycle jobs and troubleshooting of issues.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Production support managers and support leads have different pay scales, as shown below.
| Production Support Manager | Support Lead | |
| Average salary | $126,223 | $86,816 |
| Salary range | Between $91,000 And $173,000 | Between $63,000 And $118,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | First Republic Bank | Apple |
| Best paying industry | Finance | - |
There are a few differences between a production support manager and a support lead in terms of educational background:
| Production Support Manager | Support Lead | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support managers' and support leads' demographics:
| Production Support Manager | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 74.5% Female, 25.5% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 10.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.7% White, 55.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |