Project management internship vs customer service supervisor

Differences between project management internship and customer service supervisor duties and responsibilities

Project management internship example responsibilities.

• Manage QA and exploratory testing in order to deliver regular and ad hoc error reports.
• Manage chart completion (ICD-9-CM and CPT coding/abstracting), chart assembly, patient admission and patient information privacy/security.
• Manage retail sales systems (SPRS, POS) documents, create reports on merchandise stock, and help purchase merchandise.
• Propose, develop and modify performance reports, utilizing VBA to automate and optimize efficiency.
• Evaluate and manage financial portfolio risk and margin, monitor and evaluate macroeconomic and financial events relate to the managed portfolio.
• Manage quality assurance checks for FDA and internal audits which result in no documentation/information error and successful completion of the audits.
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Customer service supervisor example responsibilities.

• Manage customer relationships and acting Salesforce administrator.
• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
• Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
• Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
• Give estimates on installation of windows and doors.
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