Receptionist telephone operator vs call center operator

The differences between receptionist telephone operators and call center operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a receptionist telephone operator and a call center operator. Additionally, a call center operator has an average salary of $31,022, which is higher than the $27,595 average annual salary of a receptionist telephone operator.

The top three skills for a receptionist telephone operator include scheduling appointments, patients and customer service. The most important skills for a call center operator are strong customer service, patients, and data entry.

Receptionist telephone operator vs call center operator overview

	Receptionist Telephone Operator	Call Center Operator
Yearly salary	$27,595	$31,022
Hourly rate	$13.27	$14.91
Growth rate	-	-4%
Number of jobs	45,734	215,083
Job satisfaction	-	-
Most common degree	High School Diploma, 32%	Bachelor's Degree, 36%
Average age	42	53
Years of experience	2	2

Receptionist telephone operator vs call center operator salary

Receptionist telephone operators and call center operators have different pay scales, as shown below.

	Receptionist Telephone Operator	Call Center Operator
Average salary	$27,595	$31,022
Salary range	Between $21,000 And $35,000	Between $22,000 And $42,000
Highest paying City	-	Vacaville, CA
Highest paying state	-	New York
Best paying company	-	Brigham and Women's Hospital
Best paying industry	-	Media

Differences between receptionist telephone operator and call center operator education

There are a few differences between a receptionist telephone operator and a call center operator in terms of educational background:

	Receptionist Telephone Operator	Call Center Operator
Most common degree	High School Diploma, 32%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	-	-

Receptionist telephone operator vs call center operator demographics

Here are the differences between receptionist telephone operators' and call center operators' demographics:

	Receptionist Telephone Operator	Call Center Operator
Average age	42	53
Gender ratio	Male, 12.1% Female, 87.9%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 11.4% Unknown, 4.6% Hispanic or Latino, 21.3% Asian, 6.2% White, 55.6% American Indian and Alaska Native, 0.9%	Black or African American, 14.4% Unknown, 3.6% Hispanic or Latino, 17.4% Asian, 3.4% White, 60.0% American Indian and Alaska Native, 1.2%
LGBT Percentage	6%	19%

Differences between receptionist telephone operator and call center operator duties and responsibilities

Receptionist telephone operator example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Perform receptionist duties and registration of patients.
Establish accurate accounts for each guest upon check-in according to their requirements and ensure guest paperwork or documentation are filed appropriately.
Work at switchboards at a variety of businesses and handle outgoing, interoffice or incoming calls.
Prepare healthy meal replacement protein smoothies

Call center operator example responsibilities.

Manage confidential documents and records with strict compliance to HIPAA.
Manage patient's records and make sure they are protected under the HIPPA laws.
Page all Dr's and staff when need.
Comply with HIPAA regulations at all times.
Create daily reports to monitor patient census, food allergies and nutritional plans.
Oversee scheduling, re-scheduling, and input appointment information into the systems EMR.

Receptionist telephone operator vs call center operator skills

Common receptionist telephone operator skills

Scheduling Appointments, 24%
Patients, 16%
Customer Service, 12%
Direct Visitors, 11%
Telephone Calls, 6%
Telephone Switchboard, 5%

Common call center operator skills

Strong Customer Service, 50%
Patients, 10%
Data Entry, 5%
Customer Service, 5%
Phone Calls, 4%
Telephone Calls, 3%

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Office and Administrative Industry
Receptionist Telephone Operator
Receptionist Telephone Operator vs Call Center Operator

Updated January 8, 2025

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