Receptionist telephone operator vs medical receptionist

The differences between receptionist telephone operators and medical receptionists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a receptionist telephone operator and a medical receptionist. Additionally, a medical receptionist has an average salary of $31,960, which is higher than the $27,595 average annual salary of a receptionist telephone operator.

The top three skills for a receptionist telephone operator include scheduling appointments, patients and customer service. The most important skills for a medical receptionist are patients, customer service, and check-in.

Receptionist telephone operator vs medical receptionist overview

	Receptionist Telephone Operator	Medical Receptionist
Yearly salary	$27,595	$31,960
Hourly rate	$13.27	$15.37
Growth rate	-	-8%
Number of jobs	45,734	118,048
Job satisfaction	-	-
Most common degree	High School Diploma, 32%	Associate Degree, 28%
Average age	42	49
Years of experience	2	2

Receptionist telephone operator vs medical receptionist salary

Receptionist telephone operators and medical receptionists have different pay scales, as shown below.

	Receptionist Telephone Operator	Medical Receptionist
Average salary	$27,595	$31,960
Salary range	Between $21,000 And $35,000	Between $26,000 And $38,000
Highest paying City	-	Portland, ME
Highest paying state	-	Maine
Best paying company	-	CENTER FOR SIGHT
Best paying industry	-	Health Care

Differences between receptionist telephone operator and medical receptionist education

There are a few differences between a receptionist telephone operator and a medical receptionist in terms of educational background:

	Receptionist Telephone Operator	Medical Receptionist
Most common degree	High School Diploma, 32%	Associate Degree, 28%
Most common major	Business	Health Care Administration
Most common college	-	-

Receptionist telephone operator vs medical receptionist demographics

Here are the differences between receptionist telephone operators' and medical receptionists' demographics:

	Receptionist Telephone Operator	Medical Receptionist
Average age	42	49
Gender ratio	Male, 12.1% Female, 87.9%	Male, 5.2% Female, 94.8%
Race ratio	Black or African American, 11.4% Unknown, 4.6% Hispanic or Latino, 21.3% Asian, 6.2% White, 55.6% American Indian and Alaska Native, 0.9%	Black or African American, 9.6% Unknown, 3.8% Hispanic or Latino, 12.0% Asian, 3.8% White, 70.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	6%	9%

Differences between receptionist telephone operator and medical receptionist duties and responsibilities

Receptionist telephone operator example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Perform receptionist duties and registration of patients.
Establish accurate accounts for each guest upon check-in according to their requirements and ensure guest paperwork or documentation are filed appropriately.
Work at switchboards at a variety of businesses and handle outgoing, interoffice or incoming calls.
Prepare healthy meal replacement protein smoothies

Medical receptionist example responsibilities.

Conduct analysis to address long wait times which lead to faster triage, shorter wait times.
Evaluate all EOB's to insure accurate payment is received and when necessary will file appeals to achieve optimal payments.
Greet and check-in patients, including obtaining accurate patient demographic information, patient registration, and checking insurance eligibility.
Learned and operate chiropractic equipment (decompression; Leander) & x-rays; enabling Dr to have more time for patients.
Resolve concerns of terminally ill patients with compassion and professionalism.
Identify patients' specific scheduling requirements while demonstrating care and compassion via telephone.

Receptionist telephone operator vs medical receptionist skills

Common receptionist telephone operator skills

Scheduling Appointments, 24%
Patients, 16%
Customer Service, 12%
Direct Visitors, 11%
Telephone Calls, 6%
Telephone Switchboard, 5%

Common medical receptionist skills

Patients, 30%
Customer Service, 9%
Check-In, 6%
Medical Terminology, 6%
Patient Care, 4%
Front Desk, 4%

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Office and Administrative Industry
Receptionist Telephone Operator
Receptionist Telephone Operator vs Medical Receptionist

Updated January 8, 2025

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