Receptionist telephone operator vs pbx operator

The differences between receptionist telephone operators and pbx operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a receptionist telephone operator and a pbx operator. Additionally, a pbx operator has an average salary of $29,942, which is higher than the $27,595 average annual salary of a receptionist telephone operator.

The top three skills for a receptionist telephone operator include scheduling appointments, patients and customer service. The most important skills for a pbx operator are customer service, patients, and emergency codes.

Receptionist telephone operator vs pbx operator overview

	Receptionist Telephone Operator	PBX Operator
Yearly salary	$27,595	$29,942
Hourly rate	$13.27	$14.40
Growth rate	-	-
Number of jobs	45,734	30,866
Job satisfaction	-	-
Most common degree	High School Diploma, 32%	High School Diploma, 33%
Average age	42	53
Years of experience	2	2

Receptionist telephone operator vs pbx operator salary

Receptionist telephone operators and pbx operators have different pay scales, as shown below.

	Receptionist Telephone Operator	PBX Operator
Average salary	$27,595	$29,942
Salary range	Between $21,000 And $35,000	Between $24,000 And $36,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	North Dakota
Best paying company	-	Colusa Casino Resort
Best paying industry	-	Hospitality

Differences between receptionist telephone operator and pbx operator education

There are a few differences between a receptionist telephone operator and a pbx operator in terms of educational background:

	Receptionist Telephone Operator	PBX Operator
Most common degree	High School Diploma, 32%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Receptionist telephone operator vs pbx operator demographics

Here are the differences between receptionist telephone operators' and pbx operators' demographics:

	Receptionist Telephone Operator	PBX Operator
Average age	42	53
Gender ratio	Male, 12.1% Female, 87.9%	Male, 14.5% Female, 85.5%
Race ratio	Black or African American, 11.4% Unknown, 4.6% Hispanic or Latino, 21.3% Asian, 6.2% White, 55.6% American Indian and Alaska Native, 0.9%	Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.4% Asian, 3.2% White, 59.2% American Indian and Alaska Native, 1.2%
LGBT Percentage	6%	19%

Differences between receptionist telephone operator and pbx operator duties and responsibilities

Receptionist telephone operator example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Perform receptionist duties and registration of patients.
Establish accurate accounts for each guest upon check-in according to their requirements and ensure guest paperwork or documentation are filed appropriately.
Work at switchboards at a variety of businesses and handle outgoing, interoffice or incoming calls.
Prepare healthy meal replacement protein smoothies

Pbx operator example responsibilities.

Manage incoming calls from switchboard and delivery of accurate messages to appropriate individuals in timely manner
Process all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system.
Utilize the features of the PBX consoles, headsets, telephones and other relate equipment.
Direct call to guest rooms, staff, or departments through the switchboard or PBX system.
Deliver patient messages, up holding HIPAA standards, and perform special projects assign by multiple departments.
Operate a multi-line telephone console system, alerting system and TDD system for the deaf and hearing-impair.

Receptionist telephone operator vs pbx operator skills

Common receptionist telephone operator skills

Scheduling Appointments, 24%
Patients, 16%
Customer Service, 12%
Direct Visitors, 11%
Telephone Calls, 6%
Telephone Switchboard, 5%

Common pbx operator skills

Customer Service, 21%
Patients, 18%
Emergency Codes, 7%
Reservations, 6%
Front Desk, 5%
Phone Calls, 5%

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Office and Administrative Industry
Receptionist Telephone Operator
Receptionist Telephone Operator vs PBX Operator

Updated January 8, 2025

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