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Receptionist telephone operator vs phone operator

The differences between receptionist telephone operators and phone operators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a receptionist telephone operator and a phone operator. Additionally, a phone operator has an average salary of $30,289, which is higher than the $27,595 average annual salary of a receptionist telephone operator.

The top three skills for a receptionist telephone operator include scheduling appointments, patients and customer service. The most important skills for a phone operator are patients, customer service, and phone calls.

Receptionist telephone operator vs phone operator overview

Receptionist Telephone OperatorPhone Operator
Yearly salary$27,595$30,289
Hourly rate$13.27$14.56
Growth rate--4%
Number of jobs45,73487,484
Job satisfaction--
Most common degreeHigh School Diploma, 32%High School Diploma, 39%
Average age4253
Years of experience22

Receptionist telephone operator vs phone operator salary

Receptionist telephone operators and phone operators have different pay scales, as shown below.

Receptionist Telephone OperatorPhone Operator
Average salary$27,595$30,289
Salary rangeBetween $21,000 And $35,000Between $25,000 And $36,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between receptionist telephone operator and phone operator education

There are a few differences between a receptionist telephone operator and a phone operator in terms of educational background:

Receptionist Telephone OperatorPhone Operator
Most common degreeHigh School Diploma, 32%High School Diploma, 39%
Most common majorBusinessBusiness
Most common college--

Receptionist telephone operator vs phone operator demographics

Here are the differences between receptionist telephone operators' and phone operators' demographics:

Receptionist Telephone OperatorPhone Operator
Average age4253
Gender ratioMale, 12.1% Female, 87.9%Male, 22.7% Female, 77.3%
Race ratioBlack or African American, 11.4% Unknown, 4.6% Hispanic or Latino, 21.3% Asian, 6.2% White, 55.6% American Indian and Alaska Native, 0.9%Black or African American, 14.3% Unknown, 3.6% Hispanic or Latino, 18.1% Asian, 3.2% White, 59.5% American Indian and Alaska Native, 1.2%
LGBT Percentage6%19%

Differences between receptionist telephone operator and phone operator duties and responsibilities

Receptionist telephone operator example responsibilities.

  • Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
  • Perform receptionist duties and registration of patients.
  • Establish accurate accounts for each guest upon check-in according to their requirements and ensure guest paperwork or documentation are filed appropriately.
  • Work at switchboards at a variety of businesses and handle outgoing, interoffice or incoming calls.
  • Prepare healthy meal replacement protein smoothies

Phone operator example responsibilities.

  • Manage incoming calls from patients and medical professionals by utilizing telephonic paging system and manual messaging.
  • Answer phone calls for att and directv
  • Up sell customers to DirecTV bundles as well as internet, cell phone service, long distance and home phone service.
  • Illistrate confidentiality of veterans when discussing concerns as it relate to medical treatments in compliance with HIPPA regulations.
  • Up sell customers to DirecTV bundles as well as internet, cell phone service, long distance and home phone service.

Receptionist telephone operator vs phone operator skills

Common receptionist telephone operator skills
  • Scheduling Appointments, 24%
  • Patients, 16%
  • Customer Service, 12%
  • Direct Visitors, 11%
  • Telephone Calls, 6%
  • Telephone Switchboard, 5%
Common phone operator skills
  • Patients, 15%
  • Customer Service, 15%
  • Phone Calls, 13%
  • Telephone Calls, 9%
  • Front Desk, 4%
  • Computer System, 4%

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Updated January 8, 2025

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