Receptionist telephone operator vs receptionist

The differences between receptionist telephone operators and receptionists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a receptionist telephone operator and a receptionist. Additionally, a receptionist has an average salary of $30,571, which is higher than the $27,595 average annual salary of a receptionist telephone operator.

The top three skills for a receptionist telephone operator include scheduling appointments, patients and customer service. The most important skills for a receptionist are patients, phone calls, and customer service.

Receptionist telephone operator vs receptionist overview

	Receptionist Telephone Operator	Receptionist
Yearly salary	$27,595	$30,571
Hourly rate	$13.27	$14.70
Growth rate	-	-
Number of jobs	45,734	65,671
Job satisfaction	-	3
Most common degree	High School Diploma, 32%	High School Diploma, 33%
Average age	42	42
Years of experience	2	2

Receptionist telephone operator vs receptionist salary

Receptionist telephone operators and receptionists have different pay scales, as shown below.

	Receptionist Telephone Operator	Receptionist
Average salary	$27,595	$30,571
Salary range	Between $21,000 And $35,000	Between $24,000 And $38,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Gensler
Best paying industry	-	Finance

Differences between receptionist telephone operator and receptionist education

There are a few differences between a receptionist telephone operator and a receptionist in terms of educational background:

	Receptionist Telephone Operator	Receptionist
Most common degree	High School Diploma, 32%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Receptionist telephone operator vs receptionist demographics

Here are the differences between receptionist telephone operators' and receptionists' demographics:

	Receptionist Telephone Operator	Receptionist
Average age	42	42
Gender ratio	Male, 12.1% Female, 87.9%	Male, 8.4% Female, 91.6%
Race ratio	Black or African American, 11.4% Unknown, 4.6% Hispanic or Latino, 21.3% Asian, 6.2% White, 55.6% American Indian and Alaska Native, 0.9%	Black or African American, 10.7% Unknown, 4.5% Hispanic or Latino, 23.5% Asian, 6.1% White, 54.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between receptionist telephone operator and receptionist duties and responsibilities

Receptionist telephone operator example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Perform receptionist duties and registration of patients.
Establish accurate accounts for each guest upon check-in according to their requirements and ensure guest paperwork or documentation are filed appropriately.
Work at switchboards at a variety of businesses and handle outgoing, interoffice or incoming calls.
Prepare healthy meal replacement protein smoothies

Receptionist example responsibilities.

Manage invoicing with QuickBooks, taking customer calls and helping with any issues, parts and equipment delivery/pickup/ordering.
Manage multiple employee/resident databases utilizing an EMR system.
Verify insurance information and manage medical records while ensuring confidentiality according to HIPAA requirements.
Manage desk operations for the YMCA, organizing and documenting members' payments and collating operational documents
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Bill patients for medical services provide by various doctors using ICD-9 and CPT-4 coding.

Receptionist telephone operator vs receptionist skills

Common receptionist telephone operator skills

Scheduling Appointments, 24%
Patients, 16%
Customer Service, 12%
Direct Visitors, 11%
Telephone Calls, 6%
Telephone Switchboard, 5%

Common receptionist skills

Patients, 17%
Phone Calls, 14%
Customer Service, 9%
Data Entry, 9%
Telephone Calls, 8%
Front Desk, 8%

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Office and Administrative Industry
Receptionist Telephone Operator
Receptionist Telephone Operator vs Receptionist

Updated January 8, 2025

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