Registration representative vs service representative

The differences between registration representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a registration representative, becoming a service representative takes usually requires 6-12 months. Additionally, a registration representative has an average salary of $34,021, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a registration representative include patients, medical terminology and patient care. The most important skills for a service representative are customer service, client service, and patients.

Registration representative vs service representative overview

	Registration Representative	Service Representative
Yearly salary	$34,021	$33,692
Hourly rate	$16.36	$16.20
Growth rate	-4%	-4%
Number of jobs	118,803	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	4	12

What does a registration representative do?

In medical facilities, a registration representative serves as the patients' first point of contact in clinics and hospitals. They primarily greet patients, identify their needs, gather personal and medical information, and assist them in filling out forms. They must also handle admission and discharge procedures, process payments, arrange payment plans, and collect insurance information. Furthermore, as a registered representative, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Registration representative vs service representative salary

Registration representatives and service representatives have different pay scales, as shown below.

	Registration Representative	Service Representative
Average salary	$34,021	$33,692
Salary range	Between $26,000 And $42,000	Between $24,000 And $45,000
Highest paying City	Boston, MA	New York, NY
Highest paying state	Massachusetts	New York
Best paying company	UMass Memorial Health	Northern Trust
Best paying industry	Health Care	Government

Differences between registration representative and service representative education

There are a few differences between a registration representative and a service representative in terms of educational background:

	Registration Representative	Service Representative
Most common degree	Bachelor's Degree, 35%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Registration representative vs service representative demographics

Here are the differences between registration representatives' and service representatives' demographics:

	Registration Representative	Service Representative
Average age	40	40
Gender ratio	Male, 13.9% Female, 86.1%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 11.6% Unknown, 4.9% Hispanic or Latino, 21.3% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.6%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between registration representative and service representative duties and responsibilities

Registration representative example responsibilities.

Work with third party payer requirements including Medicare, Medicaid (AHCCCS), manage care plans, and commercial plans.
Manage and update demographic and insurance information, including authorizations and referrals, while demonstrating HIPPA confidentiality regulations.
Verify eligibility and insurance benefits for patients, including Medicare, Medicaid, private insurance and workers' compensation.
Maintain patient privacy in accordance with HIPAA with a high level of professionalism, compassion, productivity, and accuracy.
Maintain proficient level of knowledge regarding Medicare requirements, HIPAA compliance and reimbursement criteria.
Complete registration process for inpatients, outpatients, and emergency patients accurately and efficiently in accordance with policies and procedures.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Registration representative vs service representative skills

Common registration representative skills

Patients, 25%
Medical Terminology, 10%
Patient Care, 6%
Customer Service, 6%
Health Insurance, 5%
Patient Registration, 4%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Registration Representative
Registration Representative vs Service Representative

Updated January 8, 2025

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