Representative vs call center representative

The differences between representatives and call center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a representative and a call center representative. Additionally, a representative has an average salary of $36,023, which is higher than the $31,549 average annual salary of a call center representative.

The top three skills for a representative include cleanliness, patients and customer issues. The most important skills for a call center representative are strong customer service, customer service, and patients.

Representative vs call center representative overview

	Representative	Call Center Representative
Yearly salary	$36,023	$31,549
Hourly rate	$17.32	$15.17
Growth rate	-4%	-4%
Number of jobs	252,761	133,579
Job satisfaction	5	3
Most common degree	Bachelor's Degree, 53%	High School Diploma, 37%
Average age	40	40
Years of experience	12	12

What does a representative do?

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

What does a call center representative do?

Call center representatives are employees who take customer calls in the company's contact center. They answer incoming calls related to their account. Call center representatives are trained on the company's products, policies, and guidelines. They are expected to know the ins and outs of every company product under their account before they are assigned to the operations floor. Once they are deemed efficient enough to handle calls, they begin to take customer inquiries and try to resolve them during the call. Call center representatives are expected to follow company policies and procedures and to meet the goals set by the company.

Representative vs call center representative salary

Representatives and call center representatives have different pay scales, as shown below.

	Representative	Call Center Representative
Average salary	$36,023	$31,549
Salary range	Between $23,000 And $55,000	Between $25,000 And $39,000
Highest paying City	Washington, DC	Seattle, WA
Highest paying state	New York	Washington
Best paying company	Google	University of California, Berkeley
Best paying industry	Transportation	Finance

Differences between representative and call center representative education

There are a few differences between a representative and a call center representative in terms of educational background:

	Representative	Call Center Representative
Most common degree	Bachelor's Degree, 53%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Representative vs call center representative demographics

Here are the differences between representatives' and call center representatives' demographics:

	Representative	Call Center Representative
Average age	40	40
Gender ratio	Male, 41.8% Female, 58.2%	Male, 27.4% Female, 72.6%
Race ratio	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.2% Hispanic or Latino, 20.6% Asian, 6.1% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between representative and call center representative duties and responsibilities

Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

Call center representative example responsibilities.

Manage Facebook and patient communication programs.
Provide member eligibility and referral status information to patients adhering to HIPAA guidelines.
Follow all current Medicare, Medicaid and commercial insurance regulations and requirements to ensure continual compliance.
Document all relevant information regarding patients and providers while abiding by all HIPAA and associate patient confidentially requirements.
Navigate several screens and windows.
Install windows, doors, cabinets, flooring.

Representative vs call center representative skills

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%

Common call center representative skills

Strong Customer Service, 80%
Customer Service, 4%
Patients, 2%
Data Entry, 2%
Troubleshoot, 1%
Inbound Phone Calls, 1%

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Office and Administrative Industry
Representative
Representative vs Call Center Representative

Updated January 8, 2025

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