Representative vs customer care representative

The differences between representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a representative and a customer care representative. Additionally, a representative has an average salary of $36,023, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a representative include cleanliness, patients and customer issues. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Representative vs customer care representative overview

	Representative	Customer Care Representative
Yearly salary	$36,023	$32,912
Hourly rate	$17.32	$15.82
Growth rate	-4%	-4%
Number of jobs	252,761	214,835
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a representative do?

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Representative vs customer care representative salary

Representatives and customer care representatives have different pay scales, as shown below.

	Representative	Customer Care Representative
Average salary	$36,023	$32,912
Salary range	Between $23,000 And $55,000	Between $26,000 And $40,000
Highest paying City	Washington, DC	Urban Honolulu, HI
Highest paying state	New York	Hawaii
Best paying company	Google	Philadelphia Corporation for Aging
Best paying industry	Transportation	Automotive

Differences between representative and customer care representative education

There are a few differences between a representative and a customer care representative in terms of educational background:

	Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Representative vs customer care representative demographics

Here are the differences between representatives' and customer care representatives' demographics:

	Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 41.8% Female, 58.2%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between representative and customer care representative duties and responsibilities

Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Representative vs customer care representative skills

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Office and Administrative Industry
Representative
Representative vs Customer Care Representative

Updated January 8, 2025

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