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The differences between retail specialists and center specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a center specialist has an average salary of $33,648, which is higher than the $31,114 average annual salary of a retail specialist.
The top three skills for a retail specialist include store management, retail environment and store associates. The most important skills for a center specialist are patients, customer service, and necessary paperwork.
| Retail Specialist | Center Specialist | |
| Yearly salary | $31,114 | $33,648 |
| Hourly rate | $14.96 | $16.18 |
| Growth rate | - | -4% |
| Number of jobs | 269,690 | 226,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 47% |
| Average age | 41 | 40 |
| Years of experience | - | 12 |
A retail specialist is primarily in charge of securing sales and assisting customers on a sales floor, ensuring to meet the daily sales targets and client satisfaction. Their responsibilities include greeting clients and answering inquiries, locating products, offering recommendations and promotions, and processing payments. They may also address issues or concerns, resolving them promptly and professionally. Furthermore, as a retail specialist, it is essential to maintain the cleanliness of the sales floor and arrange displays properly to attract customers.
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
Retail specialists and center specialists have different pay scales, as shown below.
| Retail Specialist | Center Specialist | |
| Average salary | $31,114 | $33,648 |
| Salary range | Between $22,000 And $43,000 | Between $24,000 And $46,000 |
| Highest paying City | Salem, NH | Boston, MA |
| Highest paying state | New Hampshire | New Hampshire |
| Best paying company | Microsoft | BP America Inc |
| Best paying industry | Technology | Finance |
There are a few differences between a retail specialist and a center specialist in terms of educational background:
| Retail Specialist | Center Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 47% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between retail specialists' and center specialists' demographics:
| Retail Specialist | Center Specialist | |
| Average age | 41 | 40 |
| Gender ratio | Male, 42.8% Female, 57.2% | Male, 46.4% Female, 53.6% |
| Race ratio | Black or African American, 10.8% Unknown, 5.1% Hispanic or Latino, 19.0% Asian, 6.8% White, 57.7% American Indian and Alaska Native, 0.5% | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |