Revenue settlements administrator vs call center manager

Differences between revenue settlements administrator and call center manager duties and responsibilities

Revenue settlements administrator example responsibilities.

• Manage accounts payable and accounts receivable activities using QuickBooks and online banking applications.
• Review and instruct appropriate collateral for futures, FX, and repo.
• Assist traders with monthly TBA mortgage rolls including trade booking and settlement.
• Utilize the DTC system to download and retrieve all confirms throughout the day.
• Update and maintain A/R and A/P accounts by verifying, allocating and posting transactions.
• Respond to client requests for W9 forms, credit increases and new vendor profiles from A/R Hotline.
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Call center manager example responsibilities.

• Lead the project to upgrade the WFM system to the current vendor version.
• Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
• Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
• Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
• Accomplish Medicare standards with qualitative and quantitative measures.
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
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