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AI Capability Lead (Mid-Level) - Service Delivery and Internal
Cobec, Inc.
Remote room service supervisor job
AI Capability Lead (Mid-Level) - Service Delivery and Internal
Remote Work Option: Yes
Function: Client Delivery; AI Literacy, Implementation, and Strategic Enablement
Salary Range: $90-140k
Security Requirements
Must be a US citizen or a legal resident for three of the past five years. Public Trust cannot be granted without meeting the residency requirement.
Must meet eligibility requirements for a US Public Trust security clearance (moderate risk), including a soft credit check and criminal background check. Please refer to the criteria listed in 5 CFR 731.202 to understand the Public Trust suitability requirements.
Culture
Cobec is consistently breaking the current mold for delivering services to our government clients. What does that mean? That means believing in a “people first” mentality, building high performance teams and empowering people to make informed decisions without going through a large bureaucratic system. Cobec values the well-being of employees and bestows tremendous trust in those people to negotiate work and non-work obligations. Cobec is where someone can bring their whole self to work and be themselves, never having to compromise their authenticity just to fit in. Lastly, we believe in the work we do, the goals and missions of our customers and the interpersonal relationships we have with clients, stakeholders and our people.
Values and Expectations
The successful candidate for this role embodies the same values as Cobec. We realize experience is important, however; Cobec believes a person's abilities and skills that align with our values (Relationships, Leadership, Passion, Accountability, Integrity, Innovation, Quality, Teamwork, Diversity, Commitment, & Respect) are the most important drivers for success in this role.
In addition to exhibiting our values, a successful candidate for this role is expected to be a high performer, organized, dynamic, and have a positive attitude.
Job Summary
We are seeking a passionate and solutions-oriented AI Capability Lead to help Cobec and our clients move into the future with AI literacy, AI-enabled products, and AI-driven strategic initiatives. This mid-level role is designed for someone with strong hands-on experience-capable of delivering billable work-while also advancing AI adoption and maturity across organizations.
The successful candidate will work directly with government and commercial clients to identify opportunities for AI implementation, integrate AI into products and business processes, and drive organizational AI enablement. This role will also contribute to Cobec's internal AI capability building, ensuring our consulting and staff augmentation services remain ahead of the curve.
Relevant Experience
3-8 years of professional experience, including:
At least 4 years in AI/ML model development, integration, or applied AI projects.
Experience supporting or delivering consulting, client-facing, or project-based work.
Experience with relational databases and at least one programming language (Python preferred).
Familiarity with AI/ML frameworks (TensorFlow, PyTorch, scikit-learn) and cloud platforms (AWS, Azure, GCP).
FAA or federal experience preferred but not required.
Ability to translate complex AI concepts into actionable strategies for non-technical stakeholders.
Experience facilitating workshops, briefings, or training sessions to improve AI literacy.
Proven ability to work both strategically and hands-on in AI project delivery.
Essential Job Functions
The following duties are normal for this position. The omission of specific statements of duties does not exclude them from this position if the work is similar, related, and/or a logical assignment for this position. Other duties may be required and assigned.
Client Delivery & Billable Work
Partner with government and commercial clients to scope and deliver AI-enabled solutions.
Translate complex AI concepts into clear, actionable strategies for non-technical stakeholders.
Conduct needs assessments, feasibility studies, and business case analyses for AI adoption.
Provide hands-on support for AI model development, integration, or optimization within client projects.
Participate in software development efforts, including full stack development and integration of AI features into enterprise applications.
AI Literacy & Organizational Enablement
Develop and deliver training sessions, briefings, and workshops to enhance AI literacy for clients and internal teams.
Create reusable frameworks, playbooks, and templates for AI adoption in consulting engagements.
Partner with Cobec leadership to align AI initiatives with business strategy and client missions.
Technical Implementation
Design and integrate AI/ML models into enterprise or mission-critical applications.
Collaborate with software engineers, data scientists, and analysts to implement AI features.
Support AI data pipeline creation, data preprocessing, and model evaluation.
Strategic Impact
AI Roadmap & Strategy Development - Partner with client and Cobec leadership to design AI adoption strategies and multi-year roadmaps that align with mission objectives, funding cycles, and policy requirements, while identifying opportunities across the consulting portfolio.
Change Management & Responsible AI Integration - Lead change management efforts to ensure successful AI adoption, embedding ethical guidelines, governance frameworks, and performance measures to track impact and ensure responsible, value-driven implementation.
Ethics & Governance Integration - Ensure AI solutions adhere to principles of fairness, transparency, and regulatory compliance.
Cross-Portfolio AI Opportunities - Identify opportunities to embed AI across Cobec's consulting and staff augmentation portfolios.
Performance Measurement & Impact Tracking - Establish metrics and KPIs to assess the effectiveness and ROI of AI initiatives.
Partnership & Ecosystem Development - Support creation of partnerships with AI vendors, research institutions, and industry consortiums to advance Cobec's capabilities.
Thought Leadership & Growth
Monitor emerging AI trends, tools, and regulations, and assess their impact on client operations.
Contribute to proposals and business development activities for AI-related opportunities.
Act as an internal champion for AI adoption across Cobec's service lines.
Education Requirements
Bachelor's degree required, preferably in Computer Science, Information Systems, Engineering, or related field.
Master's degree is a plus and may count as additional years of experience.
Skills Requirements
Strong communication and facilitation skills; able to bridge technical and non-technical audiences.
Solutions-oriented mindset with a focus on measurable impact.
Ability to work independently and collaboratively in multi-disciplinary teams.
Comfortable in both strategic discussions and hands-on technical work.
Commitment to Cobec's values: Relationships, Leadership, Passion, Accountability, Integrity, Innovation, Quality, Teamwork, Diversity, Commitment, and Respect.
Intermediate proficiency in Software Configuration Management techniques and tools (GIT, Bitbucket, etc...).
EEO
Cobec, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, veteran status or any other status protected by federal, state and local law.
EEO is the Law
$90k-140k yearly Auto-Apply 60d+ ago
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Digital Workplace Services - Global ServiceNow Consult Lead
Kyndryl
Remote room service supervisor job
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
As the Global Digital Workplace Services (DWS) Consult lead for ServiceNow, you'll be responsible for owning and evolving the consult-led ServiceNow go-to-market specific to DWS, shaping transformational business outcomes for customers leveraging the full capabilities of the ServiceNow platform.
We're solving real-world problems at a massive scale - powered by creativity, precision, and a shared obsession with what's next.
You'll be part of the global DWS consult leadership team, responsible for driving one of our key growth plays leveraging our strategic relationship with ServiceNow, helping clients drive value from their investments in the ServiceNow portfolio.
What You'll Do
Develop consult-led propositions to drive new business with the full portfolio of ServiceNow capabilities, to meet sales and revenue growth targets
Align consult-led ServiceNow propositions with our managed services offerings, and create a pipeline of new managed services opportunities as a result of the initial consult-led engagements
Work collaboratively across our business to align ServiceNow agentic capabilities with the broader Kyndryl AI propositions and offerings, driving increase in cross-practice solutions
Develop joint GTM initiatives with ServiceNow and support localization into priority markets for ServiceNow offers
Drive sales and technical enablement of ServiceNow consult-led propositions, including managed services and cross-practice opportunities
Provide solution leadership and thought leadership during key client engagements
Own growth targets for sales and revenue associated with the DWS ServiceNow business and drive operational management and sales/tech enablement activity to meet targets
Lead with industry or function-specific GTM narratives to resonate better with our clients, focusing on customer problems and business outcomes rather than technology
Identify short, medium and longer term skills needed to successfully scale ServiceNow business, and develop / implement strategies to reskill, hire or develop talent
Build brand presence and recognition as a leading ServiceNow partner
Represent Kyndryl at ServiceNow global forums, events and industry summits.
Mentor and inspire a new generation of ServiceNow experts.
Work across the broader DWS consult team, ensuring that the Microsoft GTM aligns with the broader strategic priorities.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
Your Future at Kyndryl
We don't hire for a role - we hire for a journey. You'll be empowered to work remotely, flexibly, and at your best. Your success is measured by what you create, not where you work from.
Must-have capabilities
10+ years experience in technology consulting, workplace transformation or IT services, with experience of the intersection between advisory and managed services
Comprehensive experience in the ServiceNow ecosystem - Itxx, HRSD, SPM, IRM, AI, CSM and industry-specific solutions
5+ years experience of driving GTM initiatives with ServiceNow, including strong relationships within ServiceNow
Strong business acumen, with the ability to link technology strategies to financial, operational and business outcomes for customers
Experience working in a highly-matrixed organization, ideally across a large region or global.
Partner with global sales and account teams to drive consulting-led revenue for ServiceNow.
Plus, You Bring
Ability to operate independently and collaborate within a high-trust, low-hierarchy team
Understanding of Microsoft marketing messaging such as Frontier Firm, and able to articulate how Kyndryl will enable enterprises to become Frontier Firm organisations
A broader understanding of Microsoft technology capabilities and the broader AI landscape
Bonus Points For
Certifications in ServiceNow
Experience of developing propositions that integrate ServiceNow with other hyperscaler technology platforms to drive improved customer outcomes
Technical eminence and recognized as a thought leader with activities such as blogging, podcasts or speaking at conferences.
Location: Remote-first locations include: New York, Washington, Dallas, California, Calgary, London, Madrid, Amsterdam.
Apply now if you're ready to shape the future of AI - not just study it.
Let's redefine what's possible. Together.
#AgenticAI
The compensation range for the position in the U.S. is $173,280 to $329,280 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.
There is a different applicable compensation range for the following
work locations:
California (San Francisco Bay Area): $207,840 to $395,040
California (All Other): $190,560 to $362,160
Colorado: $173,280 to $329,280
Massachusetts: $173,280 to $362,160
New York City: $207,840 to $395,040
Washington: $190,560 to $362,160
Washington DC: $190,560 to $362,160
This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us' during the application process, select ‘Employee Referral' and enter your contact's Kyndryl email address.
Leading their Market's operations in providing world-class best practices for billing, cash collections, and accounts receivable functions for the Market's Home Health & Hospice agencies. Collaborating with the Pennant Service Center AR Resource in developing, monitoring, and maintaining world-class best practices for their Market. Partnering with other RC Portfolio Leaders within the Home Health & Hospice Segment in shared ownership to ensure a world-class AR function across the organization.
DUTIES & RESPONSIBILITIES
Provides front-line support to Billers, Billing Managers, EDs, and other agency staff, including day-to-day AR questions/concerns and acquisition training; provides tools to monitor processes and issues within the revenue cycle.
Train, create, and identify best practices for billing, collection efforts, and procedures for Billers and Billing Managers in the revenue cycle. Continue to monitor and create accountability.
Partner with Service Center AR Resources to train billers and billing managers.
Establishes and maintains positive and collaborative working relationships with AR Service Center Resources, Billers/Billing Managers, EDs, other agency staff, payors, and referral sources.
Maintains comprehensive working knowledge of payor contracts and ensures that payors are billed according to contract provisions. When needed, represents and acts on behalf of the agency to resolve conflicts with payers.
Maintains comprehensive working knowledge of government billing regulations, including Medicare and Medicaid regulations, and is a resource for appropriate agency personnel.
Supervises the use of the billing information system and maintains a comprehensive working knowledge of the system, including upgrades and enhancements.
Monitors and audits for adequate Billing Notes are crucial to providing Audit Trail support to document issues addressed, aid in justifying appeals, and ensure audit compliance.
Attends Cluster and Market-level meetings to identify systemic issues in AR practices, workflow, or system configuration and support standardized best practices among agencies.
Monitors aged accounts receivables and related metrics to ensure agencies meet established targets (DSO, Bad Debt, Collection %).
Reviews and approves manual revenue and write-off adjustments according to internal controls.
Provide support to month-end close procedures, including reconciliation of cash receipts and bank deposits according to policy as needed. Work with the accounting department on any discrepancies.
Ensures that billing and patient account record systems are maintained per [Text Wrapping Break]with generally accepted accounting principles and in compliance with state, federal, and accreditation requirements.
Protects the confidentiality of patient and agency information through effective controls and direct supervision of billing operations.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)
At least three years' experience in health care billing and collections management, preferably in home health and/or hospice operations.
Ability to exercise discretion and independent judgment and demonstrate good communication, negotiation, and public relations skills.
Demonstrated capability to accurately manage detailed information in multiple EMR systems within the home health and hospice industry (HCHB, Well Sky, Waystar, Esolutions, etc). Eclinical Works is required.
Complete competencies of home health and hospice billing requirements within the first 90 days.
Able to work tactfully and collaboratively with colleagues, peers, service center personnel, referral sources, and payers.
Demonstrates ingenuity, autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities.
Location: Remote
Wage: DOE
Type: Full-Time
Please note this job description has been designed to indicate the general nature, working conditions and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, working conditions and qualifications required of employees assigned to this job. Duties, responsibilities and activities may change at any time with or without notice.
Why Join Us
At Pennant Services, we don't just manage-we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact.
What sets us apart:
Empowered, flat leadership model supported by centralized resources
A work-life balance that supports personal well-being
Full benefits package: medical, dental, vision, 401(k) with match
Generous PTO, holidays, and professional development
A culture built around our core values-CAPLICO:
Customer Second
Accountability
Passion for Learning
Love One Another
Intelligent Risk Taking
Celebrate
Ownership
About Pennant
Pennant Services supports over 180 home health, hospice, senior living, and home care agencies across 14 states. Our Service Center model allows local leaders to lead, while we provide the centralized clinical, HR, IT, legal, and compliance support they need to succeed.
Learn more at: ********************
Pennant Services, Inc. is an equal opportunity employer
Pennant Service Center
565 Marriott Drive,
Nashville, TN 37214
#Hybrid
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at ****************************
$63k-110k yearly est. Auto-Apply 42d ago
CCA Lead Assessor - CMMC Services
Job Listingscoalfire Federal
Remote room service supervisor job
About Coalfire
Coalfire Federal is a market leading cybersecurity consultancy firm that provides independent and tailored advice, assessments, technical testing and a full suite of cyber engineering services to Federal agency customers. Coalfire Federal along with its parent company, Coalfire, has an unparalleled client list with deep customer relationships with leading cloud and technology providers including Amazon, Microsoft, IBM, Google and Oracle and Federal agencies. Coalfire has been a cybersecurity thought leader for over 20 years and has offices throughout the United States and Europe and is committed to making the world a safer place by solving our clients' toughest security challenges.
But that's not who we are - that's just what we do.
We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.
Coalfire Federal is both an authorized C3PAO and CMMC RPO - and we're currently seeking Certified CCA Lead candidates to join our growing team.
Completed Tier 3 Suitability is required for this position.
Position Summary
As a Certified CCA Lead you'll work with leading manufacturing, IT, Cloud, professional service organizations, and the Defense Industrial Base (DIB) serving the United States Department of Defense (DOD). You will be part of a team that supports the efforts of these organizations to satisfy DOD's Cybersecurity Maturity Model Certification and related government regulations as a Lead assessor to certify organizations' compliance with CMMC requirements.
Location Details
All CMMC Assessor positions are full time remote. Occasional or limited travel may vary based on client needs.
What you'll do
As a CCA lead you will support and help lead team members in assessing whether members of the DIB have adequately prepared for compliance with CMMC regulations
CCA Lead Assessors participate and support their team that will evaluate an organization's readiness for assessment, which include the experience and capability for tasks such as:
collect and examine evidence, observe, test and analyze results
clearly and effectively score OSC practices and validate preliminary results
generate preliminary report findings
finalize findings for an assessment report and deliver recommended assessment results
What you'll bring
Working knowledge of the controls and implementation of DFARS Clause ************ (NIST 800-171)
Direct involvement with building reports that clearly communicate met and not met objectives in accordance with assessment guidelines
Ability to track detailed tasks and ensure timely delivery of project deliverables
Excellent communication and problem-solving skills
Critical thinking, and ability to balance security requirements with mission needs
Must be well-organized and detail-oriented with the ability to coordinate, prioritize multiple tasks, and be adaptable to change to accomplish assignments
Ability to work independently and as a part of a team
Professional and polished interpersonal and communication skills with team members and stakeholders
Experience, charisma, and enthusiasm to lead teams, build capabilities, and ability to serve as a trusted advisor
Hands on security and consulting experience
Flourishes in a fast-paced, collaborative work environment
Excellent communication and client-facing skills
Education
Completed Bachelor's degree from an accredited university, preferably in an IT related field.
Clearance / Suitability Requirements
US Citizenship Required
Currently possess completed Tier 3 Suitability with the Cyber AB
Certifications
Required: Completed CCA Certification with Lead Designation (LCCA), with completed/active Tier 3 Suitability with the Cyber AB
*Candidates with the experience and the pre-requisites to become certified as CCA Lead will also be considered
Years of Experience
7+ years of overall experience in the IT Security / Cybersecurity industry
To include at minimum 3+ years in a Client facing role providing risk assessment, advisory services, and/or consulting - ideally in a federal environment
Previous experience working for a CMMC RPO or C3PAO (Candidate or Authorized), or other 3PAO assessments
Bonus Points
Additional cybersecurity certifications and experience highly desired (i.e, CISSP, CISM).
Experience with NIST 800-37, NIST 800-53, and FISMA.
Experience with FedRAMP assessments and cloud security
DIB experience
Why you'll want to join us
Our people make Coalfire Federal great. We work together on interesting things and achieve exceptional results. We act as trusted advisors to our customers and are committed to client-focused innovation as well as innovation in the industries that we serve.
Coalfire offers our people the chance to grow professionally with colleagues they like and respect while tackling challenges that stretch their minds and expand their skill sets. Regardless of location, you'll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You'll have opportunities to join employee resource groups, participate in in-person and virtual events, and more.
You'll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support memberships, and comprehensive insurance options.
Coalfire is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
$63k-110k yearly est. Auto-Apply 38d ago
Translation Services Lead - Bilingual
Careoregon 4.5
Remote room service supervisor job
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The Translation Services Lead - Bilingual is responsible for coordinating the translation of member health care and insurance materials from English to threshold languages. Responsibilities include the coordination of internal and external translator resources to meet deadlines; collaboration with a multidisciplinary team to ensure translation products meet accuracy and quality standards; and ongoing management of the translation management system (TMS), computer-aided translation (CAT) software tools, and related databases. This position helps promote, maintain and improve language access and services for Limited English Proficient (LEP) members and families across the state of Oregon. The role is accountable for the on-time coordination of translation deliverables requested by Member Engagement leadership and/or required by state and federal regulations.
This position is eligible for a 3% bilingual pay differential and a 7% lead pay differential.
Estimated Hiring Range:
$58,725.00 - $71,775.00
Bonus Target:
Bonus - SIP Target, 5% Annual
Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.
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Essential Responsibilities
Translation Services Coordination
Oversee and coordinate translation project work of member materials from English to threshold languages and other languages as needed.
Utilize TMS to communicate with translation staff and manage the workflow for all translation projects; coordinate translation service deliverables and request fulfillment from start to finish.
Coordinate the distribution of work to translation staff, contractors, and on-call resources to ensure all translation project deadlines are met; monitor individual workloads.
Coordinate with vendors, members, and the provider network to ensure translation of content is completed by established deadlines.
Communicate project status and potential delays to requestors.
In coordination with the Language Access Program Manager, provide onboarding and training support to on-call and contractor translators, monitor performance and adherence to applicable guidelines.
Develop and verify specifications of translation work to be completed; track and report specification changes as needed.
Track translation services budget and costs by monitoring volume and tracking changes over time; keep manager up to date.
Monitor translation product quality assurance processes to ensure compliance standards are maintained.
Collaborate with stakeholders, copywriters, graphic designers, project managers, translators, and reviewers to ensure translation quality and branding standards are met.
Utilize TMS to generate quality assessment reports to support the standards, including reading level requirements.
Balance the ongoing coordination needs of many quick turn, tight deadlines along with longer-term project deadlines.
Provide assistance with direct translation services as needed.
Translation Program Coordination
Work with manager to develop procedures and training materials for translators.
Collaborate with translators to develop and maintain a comprehensive term base for each threshold language.
Oversee and coordinate the relationships with translation agencies/vendors.
Administer project financial records, generate Purchase Orders, process invoices, track staff hours and generate reports.
Administer CAT and TMS software:
Ensure compliance with data and network security
Communicate with account representatives and troubleshoot issues as needed
Assist system users with access, training, and questions
Create translation rules in coordination with language experts; ensure rules are followed
Ensure that resources are using all the features, QA reports are generated, and issues are resolved for every project
Manage licenses and users
Ensure quality assurance standards are met prior to delivery of projects:
Ensure that best practices are followed to accurately convey meaning and adhere to reading level requirements
Ensure consistency with brand and style guidelines
Communicate with stakeholders within the organization and address evolving translation needs.
Provide recommendations to improve the policy on translation services for CareOregon as needed; update intranet and service sites; and respond to any questions from stakeholders or other parties.
Provide suggestions to optimize translation service workflows in support of the customer experience, language access and compliance needs.
Participate in cross-functional and cross-regional workgroups to support strategic plan deliverables.
Provide information and insight into culturally and linguistically appropriate materials.
Employee Leadership
Provide leadership for a team in support of team direction and goals.
Provide input into staffing needs; assist in recruiting and hiring staff, using an equity, diversity, and inclusion lens.
Participate in organizing, scheduling, monitoring and improving work; help ensure employees have information to meet job expectations and have coverage during absences.
Contribute to the development, communication, and oversight of team and individual goals.
Train, lead, and coach employees; may facilitate team meetings.
Incorporate guidance from CareOregon equity tools into people leadership.
Help monitor employee adherence to department/organizational standards, policies, and procedures.
Assist in evaluating employee performance, providing feedback to support success, recognizing strong performance, and addressing performance gaps and accountability (corrective action).
Perform lead tasks in collaboration with Human Resources as needed.
Organizational Responsibilities
Perform work in alignment with the organization's mission, vision and values.
Support the organization's commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
Strive to meet annual business goals in support of the organization's strategic goals.
Adhere to the organization's policies, procedures and other relevant compliance needs.
Perform other duties as needed.
Experience and/or Education
Required
Minimum 3 years' experience providing translation project coordination services
Ability to read and write English and at least one of the following languages: Arabic, Chinese (Simplified and/or Traditional), Russian, Somali, Spanish or Vietnamese
Ability to pass a translation assessment
Experience working with a translation management system (TMS) and computer-aided translation (CAT) software
Preferred
Experience with people and/or project leadership
Desktop Translation Publishing (DTP) experience
Proofreading and quality assurance experience
Knowledge of alternative formats such as large print and audio
Experience translating healthcare and marketing materials
Experience working with a corporate or agency creative team
Knowledge, Skills and Abilities Required
Knowledge
Familiarity with current best practices for translation for US-based target audiences
Familiarity with current best practices for marketing translations
Knowledge of terminology management and use of term base
Knowledge of basic managed care concepts, the Oregon Health Plan (OHP) and Medicare
Skills and Abilities
Ability to read and write English and at least one of the following languages: Arabic, Chinese (Simplified and/or Traditional), Russian, Somali, Spanish or Vietnamese
Excellent spoken English communication skills
Ability to speak clearly using plain language with proper grammar
Able to prioritize, meet and communicate about project deadlines
Ability to use Translation Management System (TMS) to communicate, manage and automate workflow to meet project deadlines
Ability to use computer-aided translation software such as Trados, WordFast or similar software
Ability to administer and maintain translation memory (TM) database
Intermediate level skills in MS Office Suite including Outlook, Word, and Excel
Ability to effectively assist in the translation of all forms of member correspondence, health care and insurance materials
Ability to work effectively, both independently and within a team
Ability to use discretion, good judgment and know when to ask for assistance or direction
Ability to effectively interact with internal and external individuals at all levels
Ability to collaborate and work effectively with diverse individuals and groups
Ability to share information and lessons learned with manager
Ability to handle multiple priorities, processes and demands in a dynamic work environment
Ability to work under pressure with frequent interruptions
Excellent organizational skills
Ability to exercise initiative and sustain motivation
Ability to actively support the mission, values, and goals of CareOregon and its member groups
Ability to learn, focus, understand, and evaluate information and determine appropriate actions
Ability to accept direction and feedback, as well as tolerate and manage stress
Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
Ability to hear and speak clearly for at least 3-6 hours/day
Working Conditions
Work Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure
Member/Patient Facing: ☐ No ☒ Telephonic ☐ In Person
Hazards: May include, but not limited to, physical and ergonomic hazards.
Equipment: General office equipment
Travel: May include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used.
Work Location: Work from home
We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.
We are an equal opportunity employer
CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.
$58.7k-71.8k yearly Auto-Apply 9d ago
Client Services Lead - MEGA Client Experience (Remote)
Businessolver 3.8
Remote room service supervisor job
Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
This is a 100% work-from-home opportunity!
NOW OFFERING A $10K Sign-on Bonus for Candidates Who Apply Prior to 1/31/2026*.
*Selected candidates must have a start date within Q1 of 2026.
Join Businessolver, where we redefine excellence in benefits administration and client service. We're looking for a Client Services Lead with a strong background in account management to be the driving force behind our MEGA client relationships. You'll be the everyday hero, ensuring our largest clients receive the Businessolver experience with a seriously delightful touch. If you're a passionate professional who thrives on delivering exceptional service, we want you on our team!
The Gig:
Act as the primary liaison between our largest, most complex clients and production teams, ensuring clear communication of goals, objectives, and timelines.
Conduct and manage client calls and provide comprehensive new client administrator training.
Maintain all client documentation, including Standard Operating Procedures and process-related materials.
Stay updated on product releases, updates, and system functionalities through ongoing educational opportunities.
Collaborate with clients on product updates and provide consultation as needed, partnering closely with the Client Success Leader.
Deliver clear communication on system functionalities, industry news, project initiatives, and resolution activities.
Drive continuous improvement in service delivery across all teams to maintain high-quality service standards.
Coordinate Annual Enrollment activities and proactively engage clients and internal teams on any open items.
Participate in sales finalist meetings and assist the sales team during prospect visits and services presentations.
Identify trends and training needs in partnership with internal teams, providing support and expertise to the Service Center team.
Above all, ensure our clients love us... a lot!
What You Need to Make the Cut:
Preferably a college degree (or equivalent).
10+ years of experience working directly with large, complex clients in the employee benefits/benefit administration industry.
Strong project management experience, especially with technology projects, is highly advantageous.
In-depth understanding of benefit administration and employee benefit programs, and their industry impact.
Comfortable with technology and adept at navigating systems.
Ability to troubleshoot issues and navigate Human Capital Management and/or Benefits Administration Systems.
Experience with Human Resources and HRIS/payroll systems is beneficial.
Excellent relationship management, project management, and analytical skills.
Ability to lead client meetings, deliver presentations, and build strong relationships.
Proven ability to communicate and collaborate across functional areas to ensure a seamless customer experience.
Resilience under pressure, particularly during busy periods, with a knack for bringing order to chaos.
Resourceful problem solver, adept at finding solutions collaboratively.
Tech-savvy with a willingness to learn new technology and effectively communicate technical concepts to clients.
Availability to travel up to 10%.
Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: ************************************************************************************
Dear Applicant.
At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.
Our approach is thoughtful and thorough. We've built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.
We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren't just about compliance, they're about ensuring fairness, safety, and trust for everyone involved.
Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.
With heart,
The Businessolver Recruiting Team
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
#LI-Remote
$25k-37k yearly est. Auto-Apply 60d+ ago
Intact Family Services Supervisor
Christian Social Service of Illino
Remote room service supervisor job
Full-time Description
At Caritas we believe every life deserves LOVE! If you agree, then please consider joining our team!! Caritas Family Solutions is seeking a dependable leader with good communication skills to serve as our Intact Family ServicesSupervisor. This position includes flexible hours, frequent opportunities for telework, top compensation, and AMAZING team support. Most importantly, you'll have the opportunity to lead a team that truly makes a positive difference in the lives of children and families! If you're ready to make an impact, please apply today!!!
At Caritas, we know we're competing with other employers for your services, and we want to win! It is our goal to offer competitive compensation and affordable benefits to all eligible employees. Caritas currently offers the following benefits to full-time employees:
· 403 B Retirement Plan (5% Employer Match)
· Generous Paid Time Off
· Health, Dental and Vision Insurance Coverage
· 12 Employer Paid State & Federal Holidays
· Telehealth Services
· Employer Paid Life Insurance
· Health Saving Account
· Employer Paid Short- & Long-Term Disability
· Tuition Assistance Program
·
Real
Work/Life Balance
Hours worked (typical): 40
Remote Work: Allowed (work arrangement can change depending on performance and/or needs of Caritas).
Job Tasks Typically: Unstructured - worker will be allowed to determine/plan the order of tasks, priorities, and goals.
Description of Typical Work Schedule: 40-hour workweek, Schedule varies as they may be required to work evenings and weekends to attend meetings or to be on call in case of emergencies. May also be required to work extended hours to complete paperwork or to meet deadlines. (Hours set based on necessity of department or office.)
PURPOSE: The Intact Family ServicesSupervisor directly supervises and supports the Intact Family Services Case Managers. This position ensures case management services are being provided to the highest standard within agency, state, and federal guidelines.
REPORTING STRUCTURE: Refer to the updated organizational chart for reporting structure and responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Supervises Intact Family Services Case Managers by developing internal monitoring, weekly supervision, and evaluation processes.
Ensures effective and consistent communication occurs between the Intact Family Services Case Managers and all parties of the case and identified stakeholders, including medical, educational and mental health providers.
Ensures Intact Family Services Case Managers conduct visits with children, parents and/or caregivers that include the on-going assessment of child safety, permanency and well-being.
Ensures Intact Family Services Case Managers meet the requirements and service standards when facilitating delivery of services in collaboration with families and youth that adhere to agency, state, and federal policies/procedures
Performs supervisory responsibilities in accordance with state and federal laws, Department of Children and Families Administrative Codes and Operating Procedures, funding source policies and internal policies on child abuse, abandonment, and neglect within required timeframes.
Requirements
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE REQUIRED/PREFERRED
Degree/Field Required: Master's Degree in Social Work or a closely related Human Services field (Related fields will be considered.)
Degree/Field Preferred: N/A (Related fields will be considered.)
Additional Fields of Knowledge Important for the Role: Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins. Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. .
Experience Required: Minimum 2 years of experience in working with children and/or families (For positions that manage staff, the years specified need to be progressive years of management experience. For all positions, the years required can be interchanged with equivalent experience from an advanced degree related to this job and/or with other relevant experience verified by applicant/incumbent).
Licenses/Certifications Required: Illinois Child Welfare Employee License
Licenses/Certifications Preferred: N/A
SKILLS REQUIRED
Manager-specific: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Basic: Active Learning - Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening - Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Learning Strategies - Select and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Mathematics - Use mathematics to solve problems. Monitoring - Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension - Understand written sentences and paragraphs in work-related documents. Speaking - Talk to others to convey information effectively. Writing - Communicate effectively in writing as appropriate for the needs of the audience. Language - Able to read and write in English.
Social: Coordination - Adjust actions in relation to others' actions. Instructing - Teach others how to do something. Negotiation - Bring others together and trying to reconcile differences. Persuasion - Persuade others to change their minds or behavior. Service Orientation - Look for ways to help people. Social Perceptiveness - Be aware of others' reactions and understanding why they react as they do.
Problem Solving/Decision-making: Complex Problem Solving - Identify complex problems and review related information to develop and evaluate options and implement solutions. Time pressure decision-making - Make decisions without much analysis or time to consider alternatives. Time pressure planning - Plan and be responsible for regularly meeting strict deadlines. Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one ensuring that decisions made have an impact on others, the image/reputation of Caritas, and/or the financial resources. Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Systems Evaluation - Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management: Management of Financial Resources - Determine how money will be spent to get the work done, and accounting for these expenditures. Management of Material Resources - Obtain and see to the appropriate use of equipment, facilities, and materials needed to do certain work. Management of Personnel Resources - Motivate, develop, and direct people as they work, identifying the best people for the job. Personal Time Management - Manage one's own time and the time of others. Direct Report's Time Management - Manage the time of others.
Technical: N/A
Trauma-informed: Must display a willingness to adopt trauma informed interventions, principles, and practices as well as commitment to ongoing development of their capacity for application of trauma informed care. Realizes the prevalence of trauma among persons served by Caritas and the general population. Recognizes how trauma affects everyone involved-including clients, their families, staff, and community; and impacts behaviors. Responds to trauma by actively implementing the guiding principles of trauma informed care into their daily practice. Resists re-traumatization of persons served and staff providing services, by creating safe, welcoming, and supportive environments.
Proficient Computer Skills In: Excel, Outlook, Word, Database Management Software
Expert Computer Skills In: Excel, Outlook, Word, Database Management Software
MENTAL EFFORT/COGNITIVE ABILITIES REQUIRED: Concentration/intensity - Focus on higher order mental functions at average to high intensity when performing the majority of job tasks. Have limited opportunities for breaks. Deductive Reasoning - Apply general rules to specific problems to produce answers that make sense. Fluency of Ideas - Come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). Inductive Reasoning - Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Mathematical Reasoning - Choose the right mathematical methods or formulas to solve a problem. Memory - Remember information such as words, numbers, pictures, and procedures. Performance of job tasks rely on memorization of tasks or sequences of events. Consider amount and type of information. Number Facility - Add, subtract, multiply, or divide quickly and correctly. Oral Comprehension - Listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - Communicate information and ideas in speaking so others will understand. Perceptual Speed - Quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. Problem Sensitivity - Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. Selective Attention - Concentrate on a task over a period of time without being distracted. Speed of Closure - Quickly make sense of, combine, and organize information into meaningful patterns. Written Comprehension - Read and understand information and ideas presented in writing. Written Expression - Communicate information and ideas in writing so others will understand.
PHYSICAL REQUIREMENTS: Light work. Exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
PHYSICAL ACTIVITIES REQUIRED: Reaching - Extend hand(s) and arm(s) in any direction. Fingering/Grasping - Pick, pinch, type or otherwise work, primarily with fingers rather than with the whole hand as in handling. Applying pressure to an object with the fingers and palm. Feeling - Perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Standing - Particularly for sustained periods of time. Walking - Move about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Sitting - Particularly for sustained periods of time. Speech Clarity/Talking - Express or exchange ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Includes the ability to understand the speech of another person. Hearing - Perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion - Substantial movements (motions) of the wrists, hands, and/or fingers. Coordination, including eye/hand, hand/feet.
VISUAL ACUITY: The worker is required to have close visual acuity to perform an activity such as: analyzing data; transcribing; viewing a computer terminal; extensive reading; visual inspections; inspect machines.
WORK CONTEXT/ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is based primarily in an office environment.
Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.Subject to an environment working in a vehicle.
Other PPE Required: N/A
VEHICLE RELATED REQUIREMENTS:
Access to reliable transportation to get to/from work: Required.
Access to a reliable automobile: Required.
Must provide proof of auto liability insurance (and continue to while working in this position): Required.
Must possess a valid driver's license: Required.
Additional license requirements that are necessary: N/A
Additional considerations for this position: N/A
Please Be Advised:
Research tells us that some candidates, especially women and people of color, may hesitate to apply unless they meet every listed qualification. If this sounds like you, we still encourage you to apply! We're committed to building a team with diverse skills, experiences, and perspectives-and you might be exactly who we're looking for.
Drug Free Workplace:
Caritas Family Solutions is dedicated to maintaining a safe, healthy, and productive environment for our clients and employees. As part of this, a strict drug-free workplace policy is maintained.
Salary Description $66,976.00 Annual Salary
JOB DESCRIPTION Job SummaryLeads and supervises multidisciplinary team of healthcare services professionals in some or all of the following functions: care management, utilization management, behavioral health, care transitions, long-term services and supports (LTSS), and/or other special programs. Ensures members reach desired outcomes through integrated delivery and coordination of care across the continuum, and contributes to overarching strategy to provide quality and cost-effective member care.
Essential Job Duties
• Assists in implementing health management, care management, utilization management, behavioral health and other program activities in accordance with regulatory, contract standards and accreditation compliance.
• Functions as a “hands-on” supervisor, assisting with assessing and evaluation of systems, day-to-day operations and efficiency of operations/services.
• Assists in the coordination of orienting and training staff to ensure maximum efficiency and productivity, program implementation, and service excellence.
• Trains and supports team members to ensure high-risk, complex members are adequately supported.
• Assists with staff performance appraisals, ongoing monitoring of performance, and application of protocols and guidelines.
• Collaborates with and keeps healthcare services leadership apprised of operational issues, staffing, resources, system and program needs.
• Assists with coordination and reporting of department statistics and ongoing client reports, as assigned.
• Local travel may be required (based upon state/contractual requirements).
Required Qualifications• At least 5 years health care experience, and at least 2 years of managed care experienced in one or more of the following areas: utilization management, care management, care transitions, behavioral health, long-term services and supports (LTSS), or equivalent combination of relevant education and experience. r equivalent combination of relevant education and experience.
• Registered Nurse (RN), Licensed Vocational Nurse (LVN), Licensed Practical Nurse (LPN), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical Counselor (LPCC), or Licensed Master of Social Work (LMSW). Clinical licensure and/or certification required ONLY if required by state contract, regulation or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice.
• Ability to manage conflict and lead through change.
• Operational and process improvement experience.
• Strong written and verbal communication skills.
• Working knowledge of Microsoft Office suite.
• Ability to prioritize and manage multiple deadlines.
• Excellent organizational, problem-solving and critical-thinking skills.
Preferred Qualifications
• Registered Nurse (RN). License must be active and unrestricted in state of practice.
• Certified Case Manager (CCM), Certified Professional in Health Care Management certification (CPHM), Certified Professional in Health Care Quality (CPHQ) or other health care or management certification.
• Medicaid/Medicare population experience.
• Clinical experience.
• Supervisory/leadership experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
#PJHPO
$48k-79k yearly est. Auto-Apply 14d ago
Supervisor Billing Services - SLTC
Matrixcare 4.2
Remote room service supervisor job
Supervisor - SNF & LTC
We are looking to hire an experienced Revenue Cycle person to serve our Sr. Living and Skilled Nursing customers. We are seeking a high caliber individual interested in pursuing a rewarding career with a dynamic software company. The Consultant is responsible for providing quality Revenue Cycle assistance to MatrixCare customers to support their operations while growing the partnership. This consultant must exercise accountability and professionalism in maintaining the high level of service our customers deserve. This role reports to the Manager of Billing Operations.
Responsibilities:
• The Lead is responsible for staff performing Revenue Cycle activities to ensure a consistent and positive customer experience.
• Primary responsibility will be to establish, enhance and ensure adherence to industry best practices and Key Performance Indicators (KPI's) Sr. Living and Skilled Nursing revenue cycle management. These KPI's include but are not limited to A/R % by age, bad debt, denied claims, and payment processing.
• This position is responsible for overall management of Team Leads and A/R Managers; this includes payroll, process management and improvement, HR related functions, and capacity planning.
• This role manages supporting tools for day-to-day operations including, but not limited to clearinghouses, receipts reporting for invoicing (Smartsheet), etc.
• This role will support implementation activities and responsible for onboarding new clients to RCM services.
• This position supports all performance management functions in supporting managers and other supervisors.
• If applicable, the RCM consultant will assist with the customer experience as it relates to service questions, system access and process development.
• This role will support staff using the department's operational policies, guidelines and code of ethical standards which include respect, diversity, and integrity.
Qualifications:
• Minimum of three years of progressive Sr. Living and Skilled Nursing revenue cycle process.
• Bachelor's degree in business administration, healthcare management, healthcare administration or related field preferred.
• Must have the capacity to relate to people in a manner to win confidence and establish rapport.
• An exceptional attention to detail and strong detail orientation is required.
• Demonstrated knowledge of Sr Living & Skilled Nursing, with expertise in the area of revenue cycle management.
• Consistent demonstration of commitment to quality, customer focus, productivity, and process improvement.
• Exceptional interpersonal skills, proven success in complex and ambiguous environments.
• Prior experience working with Medicare rules, regulations, billing codes (preferred)
• Familiar with EMR and Clearinghouse functionality - MatrixCare and Change HealthCare / Inovalon preferred.
• Ability to work independent, must be organized and able to multitask.
• Strong written and verbal communication skills
• Maintain a professional demeanor, courteous and flexible at all times.
• Embraces change and can thrive in such an environment.
• Willingness and ability to work effectively with members of other departments.
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $77,000 - $96,000
For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
$77k-96k yearly Auto-Apply 45d ago
Supervisor Mortgage Servicing Oversight
City National Bank 4.9
Room service supervisor job in Columbus, OH
WHAT IS THE OPPORTUNITY? We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes.
WHAT WILL YOU DO?
* Serve as the primary point of contact for sub-servicers, ensuring communication and coordination.
* Monitor and evaluate sub-servicer performance against contractual obligations and performance standards.
* Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements.
* Conduct regular audits of subservicer operations and compliance practices.
* Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery.
* Analyze performance metrics to identify areas for improvement and drive corrective actions.
* Implement training programs for subservicer staff on compliance standards and best practices.
* Update training materials to reflect regulatory changes.
* Define documentation standards to ensure consistency and accountability in operations.
* Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership.
* Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input.
* Stay updated on regulatory changes and adjust processes accordingly.
* Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals.
* Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure.
* Address and resolve issues or breaches of service level agreements identified through monitoring and audits.
* Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals.
* Create a comprehensive suite of mortgage products and services.
* Establish policies, procedures, and workflows to ensure compliance and operational efficiency.
* Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff.
* Drive growth and profitability within the mortgage division.
* Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines.
* Manage vendor relationships and mortgage software applications.
* Represent the bank in community and civic activities to enhance market presence.
* Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures.
* Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation.
* Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance.
* Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters.
* Establish rigorous quality control measures to maintain high standards of service and compliance.
* Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations.
* Train team members and strategic partners on best practices related to foreclosure and bankruptcy.
* Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements.
* Engage with investors and insurers to advocate for policies beneficial to all stakeholders.
* Undertake special projects or strategic initiatives as assigned by senior leadership.
* Perform other duties as necessary, including travel.
WHAT DO YOU NEED TO SUCCEED?
*Required Qualifications**
* Bachelor's Degree or equivalent
* 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives
* Minimum of 5 years of Mortgage Default Experience
* Minimum of 5 Years of Mortgage Subservicing Experience
*Additional Qualifications*
* Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac).
* Running servicing operations and establishing an end to end servicing oversight control for a bank.
* Strong leadership, communication, and analytical skills.
* Proficiency in loan origination software (e.g., Encompass) and Microsoft Office.
* Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization
* Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills
* Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently
* Strong quantitative, governance, and analytical abilities
* Ability to solve complex problems and drive structure through ambiguity
* Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership
* Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio)
*WHAT'S IN IT FOR YOU?*
*Compensation*Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location.
*Benefits and Perks*
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
* Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
* Generous 401(k) company matching contribution
* Career Development through Tuition Reimbursement and other internal upskilling and training resources
* Valued Time Away benefits including vacation, sick and volunteer time
* Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
* Career Mobility support from a dedicated recruitment team
* Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our *********************************
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at **********************************
*INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT*
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
$111.4k-189.7k yearly 14d ago
Supervisor - Payroll Services
Wise Consulting Careers
Remote room service supervisor job
Are you an experienced payroll professional with proven success managing full-cycle payroll services? We are excited to meet the next dynamic member of our lively and high performing Payroll Services team. As a member of this team, you willâ¯be an expert resource, with senior level knowledge in payroll management and systems. This role provides leadership and guidance to our Client Payroll Specialists so they can be successful.â¯â¯If you have excellent leadership, communication, and payroll problem solving skills, and you love the idea of working in a team-oriented and collaborative environment (remotely) we'd love to get to know you better.
Primary Requirements
6+ years of Payroll and Payroll Management with success in leading and mentoring a team
Leads a team of Client Payroll Specialists to support their development, troubleshoot, and prioritize work
Provides Systems and Skills training to Client Payroll Specialists
Coach and mentor fellow teammates, leading and encouraging knowledge share within the practice and company
Serves as the first point of escalation for internal employees as well as clients
Supports Management with resourcing, utilization, invoicing, and profitability targets
Full cycle, multi-state payroll experience
Year-end and tax reconciliation expertise
A deep understanding of payroll and compliance, as well as payroll tax laws
Outstanding verbal and written communication skills, and an ability to engage clients effectively
Successful management of multiple projects
Experience using UKG Pro (formerly known as UltiPro) or Ceridian Dayforce systems
Comfortable with remote work
Canadian payroll experience preferred
Ideal candidates will have FPC or CPP, but we will consider if willing to certify
A bachelor's degree or equivalent experience
About Wise
Wise Consulting Associates is a firm specializing in human capital management technology. With an established reputation for providing high-quality human resource and payroll technology support services, Wise has a history of hiring high performers and encouraging continuous learning, teamwork, trust, and open communication. Our team is comprised of fun and flexible people who have high standards and are not afraid to think outside of the box.
Wise is proud to be an equal opportunity workplace and values diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other basis protected by appropriate law. Wise makes hiring decisions based solely on qualifications, merit, and business needs.
Compensation Range
For cash compensation, we set standard ranges for all US-based roles based on multiple factors, including, but not limited to, function, level, and geographic location. These ranges are benchmarked against similar companies. To ensure compliance with local legislation and greater transparency for candidates, we share salary ranges on all job postings regardless of geographic location. Final offer amounts are determined by many factors and may vary from the amounts listed above. Range: $60,000-$90,000
$60k-90k yearly 60d+ ago
J. P. Morgan Wealth Management - Client Service Leader
Jpmorgan Chase & Co 4.8
Room service supervisor job in Westerville, OH
JobID: 210701685 JobSchedule: Full time JobShift: : The J.P. Morgan Wealth Management Service Center Team: Our investment professionals work in a team based, call center environment assisting clients and prospects with investment account service requests and inquiries over the telephone and serve as experts on our online brokerage platform. We focus on delivering quality interactions, serving a variety of unique types of accounts and client segments including Self-Directed Investing, Chase Private Client, and the JP Morgan Private Bank.
As a Client Service Leader within the J.P. Morgan Wealth Management Client Service Center team, you will play a pivotal role in our mission to deliver an exceptional client experience and guide team members in making wise investment decisions. Your responsibilities will include direct management of a team of Registered Representatives, where you will provide outstanding leadership and effective supervision. You will be part of a fun, engaging, empowered, and inclusive team environment where we value each other and every client we serve. Your leadership and supervision skills will be utilized in managing a team of Investment Professionals who focus on delivering quality interactions and serving a variety of unique account types and client segments, including Self-Directed Investing, Chase Private Client, and the JP Morgan Private Bank.
Job responsibilities
* Create an outstanding employee experience and a winning culture, resulting in a place where people are excited to come to work every day
* Manage day-to-day employee activities, including coaching, timekeeping, performance management, recognition, and conducting disciplinary action when needed
* Develop employees through effective coaching and career development conversations
* Recruit and onboard new team members
* Schedule strategically and manage the floor tactically to meet service levels
* Speak with clients and handle escalations
* Conduct call observations to review the quality of service provided
* Resolve problems, conduct research, and address complaints
* Supervise licensed staff effectively, ensuring adherence to registration and compliance tasks
* Foster and develop partnerships across the enterprise
* Maintain an effective risk and controls environment by exercising sound judgment to protect our firm and clients
Required qualifications, capabilities, and skills
* 3 + years of financial services or brokerage experience
* Strong business and investment acumen, and knowledge of investment products, Individual Retirement Accounts (IRAs), managed (wrap) accounts, and employee benefit programs required
* FINRA Series 7, 63 (or equivalent) required, and ability to hold registration in all 50 states and territories
* Experience with networking, partnering, and influencing leaders in various parts of the organization in order to move the business forward
* Effectively manage multiple priorities in a fast-paced environment; adaptive to change
* Ability to balance producing strong results with proper risk management, strong compliance record in previous position(s)
* Excellent communication skills, highly professional and experienced in creating and presenting information
* Hours of operation are Monday to Friday 8am - 9pm EST and Saturday 9am - 5pm EST
Preferred qualifications, capabilities, and skills
* FINRA Series 9/10 (or equivalent), required or must obtain within 90 days of employment
* 1 or more years of leading people in the brokerage industry preferred
* Proven experience in a leadership capacity, ability to motivate and develop at an individual and team level
* Ability to embrace change and effectively guide employees through shifts in business needs or priorities
$90k-111k yearly est. Auto-Apply 14d ago
Enterprise Supervisor Authorization Services
Wvumedicine
Remote room service supervisor job
Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. The Supervisor of Authorization Services will oversee the authorization department. Will provide leadership and guidance to processes that will ensure the department is efficiently meeting the needs of the departments we support.
MINIMUM QUALIFICATIONS:
EDUCATION, EXPERIENCE, CERTIFICATION, AND/OR LICENSURE:
1. High school diploma or equivalent and five (5) years of experience in a healthcare revenue cycle setting
OR
Associates degree in Healthcare, Finance, Business Administration, or related field and three (3) years of experience in a healthcare revenue cycle setting.
PREFERRED QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. Bachelor's degree.
EXPERIENCE:
1. Two years of healthcare authorization experience.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Monitors staffing needs of the authorization team to ensure coverage is in place for referrals.
2. Provides leadership of high dollar services that would include analyzing the medical record for medical necessity and provide authorizations. Acts as point of contact for assigned services that will interact with the clinical leaders in the department
3. Researches each request including reviewing medical policy to ensure each requests are processed with minimum delay and risk of denial.
4. Reviews staff productivity measures to look for trends and determines training needs that positively impacts efficiencies.
5. Provides prompt follow up with the Payor to ensure current authorization and accurate payment for the patient's stay/treatment.
6. Participates in payor calls to provide trends with insurance carriers to make global improvements.
7. Utilizes de-escalation skills during clinic concerns arise with providers and staff.
8. Proactively communicates to staff any changes in payor information and follows up with payor to ensure services are authorized. Documents all changes and all payor information (i.e. DOS, Service (CPT/HCPC codes), LOC, Reference #, Authorization #, contact and phone number, and website used) appropriately.
9. Is trained on staff job functions and is able to help during peak volumes and also provide analysis to determine process improvements.
10. Attends relevant meetings with internal and external customer, and provides good customer service
11. Analyzes retrospective denials and how to make process improvements with the staff
12. Works closely with the clinic, financial services, financial counseling, and pre-service departments to support collaborative goals.
13. Monitors daily work assignments and makes changes to ensure good quality
14. Monitors work queues and assignments to ensure they are resolved timely
15. Reviews staff quality measures to look for trends and determines training needs that positively impacts efficiencies
16. Interview and screen potential employees and make recommendations to department manager or Director to aid in filling vacant positions
17. Provides coaching and counseling to staff based upon performance management principals
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Must be able to sit for extended periods of time
2. Must have reading and comprehension ability
3. Must be able to read and write legible in English
4. Visual acuity must be within normal range
5. Must be able to communicate effectively
6 Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Office type environment
SKILLS AND ABILITIES:
1. Excellent oral and written communication skills
2. Excellent customer service and telephone etiquette
3. Must demonstrate the ability to use tact and diplomacy in dealing with others
4. Knowledge of ICD9/CPT Coding or Medical Terminology.
5. Knowledge of third party reimbursement.
Additional Job Description:
Scheduled Weekly Hours:
40
Shift:
Exempt/Non-Exempt:
United States of America (Exempt)
Company:
SYSTEM West Virginia University Health System
Cost Center:
536 SYSTEM Hospital Authorization Unit
$42k-65k yearly est. Auto-Apply 32d ago
High Rise Service Supervisor
Hines 4.3
Remote room service supervisor job
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As a ServiceSupervisor - Multifamily with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:
Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset.
Manage the completion of all work orders generated from resident requests
Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met
Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives
Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks
Implement and oversee inventory control
Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency
Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance
Prepare and manage the maintenance and capital expense budget for the property
Participate in regional and firm-wide initiatives and assignments
Participate in staff's evaluation process as needed and determined by Supervisor
Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment
Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations
Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets
Provide staff with correct equipment, tools, and training as appropriate to the property
Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling
Adjust and operate the fire alarm and life safety systems
Monitor and manage building energy use and maintain energy management programs
Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues
Ability to troubleshoot standard operations and repair problems with limited supervision
Successful completion of all required training programs within required timeframes
Able to analyze mathematical data related to financial and operational decisions
Qualifications
Minimum Requirements include:
High school diploma or equivalent from an accredited institution
Two or more years of property maintenance management or leadership experience in a related industry
Have or obtain required city and/or government licenses or permits, i.e.:
The EPA certification for refrigerant recycling
Pool & Spa Operator
* If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit.
Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances
Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations
Proven ability to train and direct others
Excellent written, verbal and customer service skills
Work indoors approximately 80% of the time and outdoors approximately 20% of the time
Use olfactory, auditory, and visual senses
Work standing all day
Lift 25 lbs. or more
Climb up and down stairs and ladders
Access remote work areas and confined spaces (i.e., crawl spaces, roofs)
Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)
Ability to work an on-call schedule and overtime as business needs deem appropriate
Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays
Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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$39k-64k yearly est. Auto-Apply 10d ago
Custodial Services Supervisor - FBH1
Gesher Human Services 3.8
Remote room service supervisor job
DEPARTMENT: Janitorial ServicesSUPERVISOR: Director, Contracts
Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.
GENERAL
To ensure general cleanliness of assigned sites, to complete all inspection forms in a timely manner, and assist site manager with day-to-day operations.
QUALIFICATIONS
High school diploma or G.E.D required.
Two years of experience as successful documented work history, performing custodial services required.
Demonstrated experience in the performance of custodial procedures, inventory control, quality control, knowledge and use of janitorial chemicals and equipment.
Ability to work with handicapped population. Experience in working with multiple crews of custodial workers preferred.
Interpersonal skills sufficient to communicate with participants, staff and public. Composition skills sufficient to prepare required reports.
Driving record must meet safe driving standards as established by Agency insurance carrier. Valid Michigan driver's license.
Work involves ability to work evening and flexible hours.
Work involves the ability to pass government security clearance.
Work involves the ability to push and lift equipment, office furniture and accessories weighing up to 50 pounds.
DUTIES AND RESPONSIBILITIES
Supervise Janitor 1 workers and Day Porter in performance of custodial services as outlined in Performance Work Statement.
Instruct Janitor 1 and Day Porter in proper custodial procedures by demonstration and modeling.
Prepare and maintain accurate records as required (administrative, direct labor, and quality control).
Assign custodial tasks and schedules to all direct labor personnel to accomplish all required contract work.
Responsible for maintaining quality of custodial services performed.
Maintain orderly, clean and safe work areas.
Oversee set-up of janitorial carts and equipment to facilitate timely custodial schedule.
Maintain inventory as required.
Provide feedback of daily custodial services to Site Manager or designee.
Meet with Navigators to discuss personnel progress and performance.
Use modeling and positive reinforcement for appropriate behaviors in interactions with personnel.
Drive Agency van or vehicles as required.
Carry out other related duties and/or special assignments as assigned by the Contracting Officer or his representative.
WORKING CONDITIONS
Environmental conditions:
Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period.
Physical requirements:
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting in required.
Accommodation(s):
As appropriate and fiscally reasonable.
NON-EXEMPT
This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act
The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.
This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”
Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
$40k-63k yearly est. Auto-Apply 60d+ ago
Guest Service Supervisor
Double Star Hospitality Dublin LLC
Room service supervisor job in Dublin, OH
Job DescriptionBenefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
We are looking for a customer-focused Guest ServiceSupervisor to join our team! As the Guest ServiceSupervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel.
The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.
Responsibilities:
Supervise front desk staff
Respond to guest concerns and resolve them appropriately
Coordinate with other departments within the hotel to ensure guest satisfaction
Anticipate the needs of guests and build rapport
Uphold the highest standards of cleanliness, sanitation, safety, and conduct
Maintain accurate records of registration and payment information
Qualifications:
High school diploma/GED required
Familiarity with hospitality industry standards
Knowledge of front desk operations and procedures
Proficient in English; knowledge of other languages is a plus
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Ability to demonstrate genuine care for customers and employees
Ability to work in a fast-paced environment
$27k-36k yearly est. 31d ago
Service Supervisor - Escanaba, MI
Msccn
Remote room service supervisor job
ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to
Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers
. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a ServiceSupervisor.
The Service Writer/Supervisor position is responsible for the effective management of work orders and supports the Service Manager in all efforts to drive service revenues, service profitability, and customer satisfaction.
Essential Duties and Responsibilities (not in order of priority):
• Open and close work orders
• Frequent interaction with customers, customer satisfaction, upsell services, stay current on JD PIPS
• Monitor pick-up and delivery, all work in process, ensure timely closings.
• Communicate effectively across departments.
• Maintain regular on-site attendance.
Additional Qualifications/Responsibilities
Education, Skills & Knowledge Preferred:
• Two-year certificate from college or tech school plus two years of Heavy Equipment dealership service experience highly recommended
• Effective organization and communication skills, time management and accurate record keeping.
• Broad-based computer skills, proficient with Microsoft Excel.
Benefits:
• Paid Time Off-80 Hours in the first year!
• Medical, Dental, Vision, Short and Long-Term Disability Insurance.
• 401K with Employer match.
• $50,000 company paid Life Insurance Policy.
• $1500.00 Employee Referral Program
• Salary Based Position
• Uniforms are provided and cleaned at no charge.
• $150.00 Annual Work Boot allowance.
• $200.00 Annual Prescription Safety Glasses allowance.
• Performance-based incentives
• Supportive Management team and opportunities for advancement.
• Excellence Rewarded
• Thrive in the McCoy Construction & Forestry Culture
• Flexible work schedule
• Work - home balance
• Meaningful Work
$38k-60k yearly est. 2d ago
Nutrition Services Supervisor
Ohiohealth 4.3
Room service supervisor job in Marion, OH
**We are more than a health system. We are a belief system.** We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.
** Summary:**
Responsible for supervising and coordinating the preparation and distribution of food for patients, cafeteria special functions, external contracts, and so forth. Coordinates food service operations with patient medical nutrition therapy services. Monitors and ensures quality, safety and sanitation standards are adhered to.
**Responsibilities And Duties:**
65% Oversight of daily operation
Supervises daily operations within food and nutrition services.
Ensures staffing is adequate to meet department needs.
Daily operations include but are not limited to daily assignments, fielding staffing gaps, oversight of daily schedule and staff duties, etc.
Expected to step in to front line associate roles as needed when staffing gaps arise.
Assures all area tasks are being completed in a timely manner and according to established leader standard work.
Responsible for ensuring compliance with HACCP guidelines from the Ohio Revised Code and The Joint Commission/CMS standards.
Performs ongoing training, evaluation, and placement of employees to enhance performance and efficiency.
Proficient with electronics and able to effectively utilize current business technology, supporting daily operational needs.
15% Quality Assurance and Compliance
Maintains safety and sanitation in areas through inspection and supervision.
Completes assigned safety and sanitation reports in a timely manner.
Coaches associates in completion of sanitation schedules.
Assures all equipment is working properly or shut down and scheduled for repair.
Performs service recovery as needed with patients, visitors, and interdepartmental teams.
Conducts regular audits to identify and correct potential gaps.
Work in tandem with clinical teams to resolve any diet related concerns.
Participates in all organizational processes and improvement initiatives.
10% Managerial Support and Assistance
Works with manager to interview, onboard and orient new associates to area and provides initial and ongoing training.
Ensures area is compliant with hospital standards for annual training.
Supports associate performance, provides in the moment coaching, redirection and shares concerns to one up leader in a timely manner.
10% Other Duties as Assigned
May include but not limited to: Performs area specific duties as assigned by managers, actively leads and participates in daily associate huddles, vendor orders, cash handling, miscellaneous projects.
**Minimum Qualifications:**
High School or GED (Required) SSL - Serve-Safe License - National Restaurant Association
**Additional Job Description:**
+ Field of Study: High School
+ Years of experience: 2 to 3
**SPECIALIZED KNOWLEDGE**
Good communication and interpersonal skills. Knowledge of institutional food production and delivery systems. 2 3 yrs. institutional food service Experience .
**RESPONSIBILITIES AND DUTIES**
65%
Supervises daily operations in specific area in food service arena. Ensures staffing is adequate to meet department needs. Fills in as needed. Assures all area tasks are being completed according to policy and in a timely manner. Assures Department of Health, JCAHO, and ARAMARK guidelines for proper food service met through constant supervision and quality checks. Performs ongoing training, evaluation, and placement of employees to enhance performance and efficiency.
20%
Maintains safety and sanitation in area through constant inspection and supervision. Completes assigned safety and sanitation reports in timely manner. Coaches and counsels employees in completion of sanitation schedules. Assures all equipment is working properly or shut down and scheduled for repair.
10%
Interviews candidates for hire and makes recommendations. Orients new employees to area and provides initial and ongoing training. Ensures area is compliant with hospital standards for annual training. Evaluates employee performance. Tracks and performs disciplinary actions with input from manager.
5%
Other duties as assigned by area manager.
**Work Shift:**
Day
**Scheduled Weekly Hours :**
40
**Department**
Nutrition Services
Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
$42k-53k yearly est. 1d ago
Loan Servicing Supervisor
Kemba Financial Credit Union 3.8
Room service supervisor job in Columbus, OH
Title: Loan ServicingSupervisor
Reports to: Director of Commercial Credit & Loan Servicing
Supervises: Loan Servicing Specialist (I, II, Senior/Lead) and Mortgage Post Closing Auditor
Status: Exempt
Objective
The Loan ServicingSupervisor is responsible for overseeing the management and maintenance of loan accounts for commercial, consumer, and mortgage lending. This role involves supervising various administrative tasks related to loan servicing, reporting, processing, account reconciliation, and working with third-party sub-servicers.
Duties and Responsibilities
Prepares monthly loan reports for consumer and mortgage loans
Supports Home Mortgage Disclosure Act (HMDA) completion for reportable consumer, mortgage and commercial loans on a monthly, quarterly and annual basis
Completes daily, weekly, and monthly reports related to regulatory compliance monitoring
Oversees and supports credit reporting disputes and corrections processes
Reviews performance with staff to ensure associates are meeting goals and provides training, coaching, and develop action plans when necessary
Oversees departmental workflow management to ensure timely completion of servicing tasks and regulatory deadlines
Ensures audit and examination readiness by maintaining complete, accurate, and accessible servicing records.
Prepares analytical reports for management summarizing servicing performance, error trends, and process gaps.
Leads process improvement initiatives to streamline workflows, reduce errors, and enhance member experience.
Develops and updates loan servicing procedures to reflect regulatory changes, system enhancements, and best practices
Leads testing and validation of system updates, enhancements, and integrations impacting loan servicing.
Partners with IT and vendors to resolve system performance issues and recommend improvements.
Assigns tasks and responsibilities to staff to fulfill the department and organization s business needs
Completes annual Associate Performance Appraisal Process by documenting feedback on associate performance
Promotes a culture of personal and professional development and learning for associates
Prepares staff monthly loan servicing schedule
Acts as Subject Matter Expert and represent the department as a resource for projects
Assists Lending Management with weekly staff meetings as needed.
Provides answers and solutions to staff questions about loan servicing
Conducts staff quality reviews to audit for accuracy
Assists management with providing requested documents for audits and examinations
Assists as Subject Matter Expert for the Skip A Payment program.
Assists Lending Management in identifying solutions and efficiencies
Oversees and supports the repossession unit liquidation process, including obtaining repossession titles, posting proceeds checks, canceling insurance and ancillary products, and processing member refunds
Oversees and supports activity associated with insurance and GAP claims to ensure quick and accurate processing and to maximize recovery amounts
Oversees and supports activity associated with collateral protection insurance, including processing loss claims, insurance charges and credits, and responding to member inquiries
Processes paid-off KEMBA loans, including release of collateral, mortgage satisfactions, and paid security agreements
Conducts payment reversals and modifications to correct errors
Ensures title work is correctly completed and protects the credit union by filing necessary liens on titles
Prepares documents for member s signatures and ensure accuracy of completed forms
Assists with research and resolution of any member loan-related issues
Communicates with KEMBA associates, members, dealerships, and other external institutions as needed in day-to-day operations of the department
Supports enforcing and monitoring flood insurance requirements for all applicable real estate secured loans to ensure compliance with federal regulations and internal policy
Supports and monitors Servicemembers Civil Relief Act (SCRA) rate-reduction requests and adjustments for all applicable Closed-End Consumer Installment and Open-End HELOC loan types
Executes loan documentation delivery to partners and imaging
Performs file maintenance, loan transfers, extensions, modifications, and adjustments on existing loan records with proper documentation within the core system
Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
Relates to others beyond giving and receiving instructions:
Communicates with coworkers or peers without exhibiting behavioral extremes
Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
Responds appropriately to feedback from supervisor
Performs other duties as required by management
Required Qualifications
High school diploma or equivalent education and experience
5 years related experience in Loan Servicing or equivalent
People leadership experience
Knowledge of title work and lien filings
Strong organizational skills and attention to detail
Values a high degree of accuracy and speed
Professional demeanor
Exceptional verbal and written communication skills
Adapts to quick changes in pace or workload
Ability to work well independently, or as part of a team
Assertive problem-solving skills
Physical Demands
The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.
The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.
#CRPKMB
$38k-50k yearly est. 12d ago
Food Supervisor
Sodexo S A
Room service supervisor job in Wilberforce, OH
Food SupervisorLocation: CENTRAL STATE UNIVERSITY - 62950002Workdays/shifts: Afternoon/evenings - varying days, and some weekends/holidays. More details will be provided during the interview process. Employment Type: Full-Time or Part-TimePay Range: $16 per hour - $18 per hour University students with restrictions on number of hours they can work, including international students, should apply for open student worker positions at the school they attend.
You can search student worker jobs here (***************
paradox.
ai/7nq0G05) Working with SodexoMagic is more than a job; it's a chance to be part of something greater because we believe our everyday actions have a big impact.
You belong in a company that allows you to act with purpose and thrive in your own way.
What You'll Do: As a Food Supervisor at SodexoMagic, you are a master multitasker and a quality-of-life improver.
You will provides oversight at the direction of management on-site to coordinate routine work activities of service employees engaged in food operations, including but not limited to fast casual, coffee/counter service, cafeterias, events/banquets, casual dining and cafes.
Responsibilities include:Provide support to management in the daily oversight of key functions and employees during the normal course of business Assist in ensuring a safe working environment throughout the facility for all employees.
Facilitate orientation and training of employees Work with customers to ensure satisfaction in such areas as quality, service, and problem resolution.
Attends work and shows for scheduled shift on time with satisfactory regularity Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.
What You Bring:Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.
1 or more years of related work experience.
Previous supervisory experience preferred.
Additional Requirements: Not Applicable (N/A) Link to full Job description What We Offer: Flexible and supportive work environment, so you can be home for life's important moments.
Access to ongoing training/development and advancement opportunities to turn your job into a career Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.
In addition to SodexoMagic's standard, some locations may offer additional site-specific benefits, including free "shift" meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.
Link to benefits summary Overall, SodexoMagic strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for.
However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location.
We encourage you to discuss any questions about SodexoMagic's benefit offerings during the interview process.
Who we are: SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin "Magic" Johnson, and SodexoMagic.
As a certified minority company, we deliver food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges and universities and aviation lounges.
This strategic alliance between Magic Johnson Enterprises and SodexoMagic, Inc.
, enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself.
You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work.
This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected.
We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Should you need assistance with the online application process, please complete this form.