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Rounder vs technical support representative

The differences between rounders and technical support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a rounder and a technical support representative. Additionally, a rounder has an average salary of $57,592, which is higher than the $34,758 average annual salary of a technical support representative.

The top three skills for a rounder include customer service, assembly line and EMR. The most important skills for a technical support representative are customer calls, smartphones, and technical support calls.

Rounder vs technical support representative overview

RounderTechnical Support Representative
Yearly salary$57,592$34,758
Hourly rate$27.69$16.71
Growth rate10%10%
Number of jobs1,565212,082
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 40%
Average age4242
Years of experience22

Rounder vs technical support representative salary

Rounders and technical support representatives have different pay scales, as shown below.

RounderTechnical Support Representative
Average salary$57,592$34,758
Salary rangeBetween $35,000 And $93,000Between $27,000 And $44,000
Highest paying City-Boston, MA
Highest paying state-Maryland
Best paying company-HP
Best paying industry-Technology

Differences between rounder and technical support representative education

There are a few differences between a rounder and a technical support representative in terms of educational background:

RounderTechnical Support Representative
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Rounder vs technical support representative demographics

Here are the differences between rounders' and technical support representatives' demographics:

RounderTechnical Support Representative
Average age4242
Gender ratioMale, 53.4% Female, 46.6%Male, 61.5% Female, 38.5%
Race ratioBlack or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 14.4% White, 54.4% American Indian and Alaska Native, 0.4%Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between rounder and technical support representative duties and responsibilities

Rounder example responsibilities.

  • Manage devices by configuring network topology and making DNS records updates/creation.
  • Champion the selection and ultimate use of Java and object-orient design and programming on a web-base financial inventory management system.
  • Champion the selection and ultimate use of Java and object-orient design and programming on a web-base financial inventory management system.

Technical support representative example responsibilities.

  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
  • Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
  • Generate nationwide reservations provide customer service and negotiating customer dispute (inbound and outbound calls).
  • Work with QA to identify problems and resolutions base on customer issues.
  • Provide product information to customers inquiring about their iPhone, iPod, and iPad features.
  • Show more

Rounder vs technical support representative skills

Common rounder skills
  • Customer Service, 60%
  • Assembly Line, 17%
  • EMR, 12%
  • Front Desk, 11%
Common technical support representative skills
  • Customer Calls, 14%
  • Smartphones, 9%
  • Technical Support Calls, 7%
  • Work Ethic, 6%
  • Internet Connectivity, 6%
  • Customer Service, 5%

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