Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between sales associate and customer services and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a sales associate and customer service and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a sales associate and customer service include customer service, plumbing and sales associates. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Sales Associate And Customer Service | Associate Customer Service Representative | |
| Yearly salary | $28,654 | $35,215 |
| Hourly rate | $13.78 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 298,588 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 34% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Sales associate and customer services and associate customer service representatives have different pay scales, as shown below.
| Sales Associate And Customer Service | Associate Customer Service Representative | |
| Average salary | $28,654 | $35,215 |
| Salary range | Between $21,000 And $38,000 | Between $26,000 And $46,000 |
| Highest paying City | Bellevue, WA | Washington, DC |
| Highest paying state | Connecticut | Massachusetts |
| Best paying company | GEICO | Deutsche Bank |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a sales associate and customer service and an associate customer service representative in terms of educational background:
| Sales Associate And Customer Service | Associate Customer Service Representative | |
| Most common degree | High School Diploma, 34% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between sales associate and customer services' and associate customer service representatives' demographics:
| Sales Associate And Customer Service | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.8% Female, 60.2% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |