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The differences between sales associate and customer services and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a sales associate and customer service and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a sales associate and customer service include customer service, plumbing and sales associates. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.
| Sales Associate And Customer Service | Customer Sales Representative | |
| Yearly salary | $28,654 | $38,744 |
| Hourly rate | $13.78 | $18.63 |
| Growth rate | -4% | -4% |
| Number of jobs | 298,588 | 303,801 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 34% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.
Sales associate and customer services and customer sales representatives have different pay scales, as shown below.
| Sales Associate And Customer Service | Customer Sales Representative | |
| Average salary | $28,654 | $38,744 |
| Salary range | Between $21,000 And $38,000 | Between $27,000 And $54,000 |
| Highest paying City | Bellevue, WA | Santa Rosa, CA |
| Highest paying state | Connecticut | Hawaii |
| Best paying company | GEICO | Merck |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a sales associate and customer service and a customer sales representative in terms of educational background:
| Sales Associate And Customer Service | Customer Sales Representative | |
| Most common degree | High School Diploma, 34% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between sales associate and customer services' and customer sales representatives' demographics:
| Sales Associate And Customer Service | Customer Sales Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.8% Female, 60.2% | Male, 44.9% Female, 55.1% |
| Race ratio | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |