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The differences between sales associate and customer services and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a sales associate and customer service and a customer service clerk. Additionally, a customer service clerk has an average salary of $33,566, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a sales associate and customer service include customer service, plumbing and sales associates. The most important skills for a customer service clerk are customer service, basic math, and front end.
| Sales Associate And Customer Service | Customer Service Clerk | |
| Yearly salary | $28,654 | $33,566 |
| Hourly rate | $13.78 | $16.14 |
| Growth rate | -4% | -4% |
| Number of jobs | 298,588 | 361,383 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 34% | High School Diploma, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Sales associate and customer services and customer service clerks have different pay scales, as shown below.
| Sales Associate And Customer Service | Customer Service Clerk | |
| Average salary | $28,654 | $33,566 |
| Salary range | Between $21,000 And $38,000 | Between $26,000 And $42,000 |
| Highest paying City | Bellevue, WA | Anchorage, AK |
| Highest paying state | Connecticut | Alaska |
| Best paying company | GEICO | United States Courts |
| Best paying industry | Manufacturing | Retail |
There are a few differences between a sales associate and customer service and a customer service clerk in terms of educational background:
| Sales Associate And Customer Service | Customer Service Clerk | |
| Most common degree | High School Diploma, 34% | High School Diploma, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between sales associate and customer services' and customer service clerks' demographics:
| Sales Associate And Customer Service | Customer Service Clerk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.8% Female, 60.2% | Male, 33.0% Female, 67.0% |
| Race ratio | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |