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The differences between sales associate and customer services and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a sales associate and customer service and a customer service desk. Additionally, a customer service desk has an average salary of $34,599, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a sales associate and customer service include customer service, plumbing and sales associates. The most important skills for a customer service desk are service desk, customer service, and strong customer service.
| Sales Associate And Customer Service | Customer Service Desk | |
| Yearly salary | $28,654 | $34,599 |
| Hourly rate | $13.78 | $16.63 |
| Growth rate | -4% | -4% |
| Number of jobs | 298,588 | 233,256 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 34% | Bachelor's Degree, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
Sales associate and customer services and customer service desks have different pay scales, as shown below.
| Sales Associate And Customer Service | Customer Service Desk | |
| Average salary | $28,654 | $34,599 |
| Salary range | Between $21,000 And $38,000 | Between $25,000 And $47,000 |
| Highest paying City | Bellevue, WA | Atwater, CA |
| Highest paying state | Connecticut | Alaska |
| Best paying company | GEICO | SAIC |
| Best paying industry | Manufacturing | Manufacturing |
There are a few differences between a sales associate and customer service and a customer service desk in terms of educational background:
| Sales Associate And Customer Service | Customer Service Desk | |
| Most common degree | High School Diploma, 34% | Bachelor's Degree, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between sales associate and customer services' and customer service desks' demographics:
| Sales Associate And Customer Service | Customer Service Desk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.8% Female, 60.2% | Male, 28.8% Female, 71.2% |
| Race ratio | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |