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The differences between sales associate and customer services and customer service retail associates can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer service retail associate has an average salary of $30,002, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a sales associate and customer service include customer service, plumbing and sales associates. The most important skills for a customer service retail associate are POS, customer service, and customer orders.
| Sales Associate And Customer Service | Customer Service Retail Associate | |
| Yearly salary | $28,654 | $30,002 |
| Hourly rate | $13.78 | $14.42 |
| Growth rate | -4% | - |
| Number of jobs | 298,588 | 580,336 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 34% | High School Diploma, 33% |
| Average age | 40 | 41 |
| Years of experience | 12 | - |
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.
Sales associate and customer services and customer service retail associates have different pay scales, as shown below.
| Sales Associate And Customer Service | Customer Service Retail Associate | |
| Average salary | $28,654 | $30,002 |
| Salary range | Between $21,000 And $38,000 | Between $23,000 And $37,000 |
| Highest paying City | Bellevue, WA | Bellevue, WA |
| Highest paying state | Connecticut | Washington |
| Best paying company | GEICO | Tractor Supply |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a sales associate and customer service and a customer service retail associate in terms of educational background:
| Sales Associate And Customer Service | Customer Service Retail Associate | |
| Most common degree | High School Diploma, 34% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between sales associate and customer services' and customer service retail associates' demographics:
| Sales Associate And Customer Service | Customer Service Retail Associate | |
| Average age | 40 | 41 |
| Gender ratio | Male, 39.8% Female, 60.2% | Male, 33.3% Female, 66.7% |
| Race ratio | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% | Black or African American, 9.8% Unknown, 5.0% Hispanic or Latino, 21.7% Asian, 6.5% White, 56.3% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 7% | 7% |