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The differences between sales associate and customer services and store sales associates can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a sales associate and customer service, becoming a store sales associate takes usually requires 4-6 years. Additionally, a store sales associate has an average salary of $30,284, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a sales associate and customer service include customer service, plumbing and sales associates. The most important skills for a store sales associate are sales floor, POS, and product knowledge.
| Sales Associate And Customer Service | Store Sales Associate | |
| Yearly salary | $28,654 | $30,284 |
| Hourly rate | $13.78 | $14.56 |
| Growth rate | -4% | - |
| Number of jobs | 298,588 | 524,877 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 34% | Bachelor's Degree, 47% |
| Average age | 40 | 43 |
| Years of experience | 12 | 6 |
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
A store sales associate is responsible for assisting store customers, directing them to the correct area of their needs, and responding to their inquiries and concerns regarding a product. Store sales associates also support the store's promotional campaigns, selling goods and services to the customers by demonstrating the product and its benefits. They keep the store premises clean and tidy to avoid any potential hazards during operations. A store sales associate must have excellent communication skills, especially on resolving customer complaints, processing replacements, and issuing refunds.
Sales associate and customer services and store sales associates have different pay scales, as shown below.
| Sales Associate And Customer Service | Store Sales Associate | |
| Average salary | $28,654 | $30,284 |
| Salary range | Between $21,000 And $38,000 | Between $23,000 And $39,000 |
| Highest paying City | Bellevue, WA | Elizabeth, NJ |
| Highest paying state | Connecticut | New Jersey |
| Best paying company | GEICO | Rooms To Go |
| Best paying industry | Manufacturing | Hospitality |
There are a few differences between a sales associate and customer service and a store sales associate in terms of educational background:
| Sales Associate And Customer Service | Store Sales Associate | |
| Most common degree | High School Diploma, 34% | Bachelor's Degree, 47% |
| Most common major | Business | Business |
| Most common college | - | SUNY College of Technology at Delhi |
Here are the differences between sales associate and customer services' and store sales associates' demographics:
| Sales Associate And Customer Service | Store Sales Associate | |
| Average age | 40 | 43 |
| Gender ratio | Male, 39.8% Female, 60.2% | Male, 40.7% Female, 59.3% |
| Race ratio | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% | Black or African American, 8.4% Unknown, 4.6% Hispanic or Latino, 17.6% Asian, 6.9% White, 61.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 9% |