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The differences between sales leaders and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a sales leader and a customer service leader. Additionally, a sales leader has an average salary of $68,699, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a sales leader include product knowledge, customer service and sales floor. The most important skills for a customer service leader are POS, sales floor, and store management.
| Sales Leader | Customer Service Leader | |
| Yearly salary | $68,699 | $33,791 |
| Hourly rate | $33.03 | $16.25 |
| Growth rate | 5% | -4% |
| Number of jobs | 458,558 | 301,338 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 39% |
| Average age | 43 | 47 |
| Years of experience | 6 | 6 |
A Sales Leader's responsibility is more than just leading. Most of the tasks involve monitoring the progress of sales, creating strategies to attain financial gains, managing the workforce, and as well as suggesting and enforcing particular options that would be beneficial for the sales and the company. All while making sure that all actions adhere to the policies and standards of the company. Above all, a Sale's Leader must have the passion and determination to drive a team towards the company's goal.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Sales leaders and customer service leaders have different pay scales, as shown below.
| Sales Leader | Customer Service Leader | |
| Average salary | $68,699 | $33,791 |
| Salary range | Between $33,000 And $139,000 | Between $27,000 And $41,000 |
| Highest paying City | San Francisco, CA | Tacoma, WA |
| Highest paying state | California | Washington |
| Best paying company | ZS | University of California, Berkeley |
| Best paying industry | - | Transportation |
There are a few differences between a sales leader and a customer service leader in terms of educational background:
| Sales Leader | Customer Service Leader | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Delhi | California State University - Bakersfield |
Here are the differences between sales leaders' and customer service leaders' demographics:
| Sales Leader | Customer Service Leader | |
| Average age | 43 | 47 |
| Gender ratio | Male, 40.7% Female, 59.3% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 8.4% Unknown, 4.6% Hispanic or Latino, 17.7% Asian, 6.9% White, 61.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 9% | 8% |