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The differences between sales service coordinators and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a sales service coordinator, becoming a customer service consultant takes usually requires 6-12 months. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $36,379 average annual salary of a sales service coordinator.
The top three skills for a sales service coordinator include customer service, work ethic and product knowledge. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Sales Service Coordinator | Customer Service Consultant | |
| Yearly salary | $36,379 | $37,471 |
| Hourly rate | $17.49 | $18.01 |
| Growth rate | 4% | -4% |
| Number of jobs | 212,744 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 46% |
| Average age | 47 | 40 |
| Years of experience | 4 | 12 |
A sales service coordinator is responsible for leading and overseeing the progress of a company's sales team, ensuring efficiency and customer satisfaction. One of their primary duties is to organize sales and customer data. They also arrange schedules and communications for the team and outside departments, attend meetings and participate with supervisors when producing progress reports and presentations, and train new members of the workforce. Furthermore, there are instances when a sales service coordinator must reach out to clients through calls and craft correspondence to secure sales.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Sales service coordinators and customer service consultants have different pay scales, as shown below.
| Sales Service Coordinator | Customer Service Consultant | |
| Average salary | $36,379 | $37,471 |
| Salary range | Between $23,000 And $57,000 | Between $20,000 And $68,000 |
| Highest paying City | Boston, MA | Hartford, CT |
| Highest paying state | New Hampshire | Connecticut |
| Best paying company | AEA Investors | Accenture |
| Best paying industry | Construction | Technology |
There are a few differences between a sales service coordinator and a customer service consultant in terms of educational background:
| Sales Service Coordinator | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Alfred | - |
Here are the differences between sales service coordinators' and customer service consultants' demographics:
| Sales Service Coordinator | Customer Service Consultant | |
| Average age | 47 | 40 |
| Gender ratio | Male, 64.2% Female, 35.8% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 5.2% White, 72.7% American Indian and Alaska Native, 0.2% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 6% | 7% |