Sales service coordinator vs customer services coordinator

The differences between sales service coordinators and customer services coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a sales service coordinator, becoming a customer services coordinator takes usually requires 6-12 months. Additionally, a sales service coordinator has an average salary of $36,379, which is higher than the $35,520 average annual salary of a customer services coordinator.

The top three skills for a sales service coordinator include customer service, work ethic and product knowledge. The most important skills for a customer services coordinator are data entry, work ethic, and logistics.

Sales service coordinator vs customer services coordinator overview

	Sales Service Coordinator	Customer Services Coordinator
Yearly salary	$36,379	$35,520
Hourly rate	$17.49	$17.08
Growth rate	4%	-4%
Number of jobs	212,744	246,525
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 47%
Average age	47	40
Years of experience	4	12

What does a sales service coordinator do?

A sales service coordinator is responsible for leading and overseeing the progress of a company's sales team, ensuring efficiency and customer satisfaction. One of their primary duties is to organize sales and customer data. They also arrange schedules and communications for the team and outside departments, attend meetings and participate with supervisors when producing progress reports and presentations, and train new members of the workforce. Furthermore, there are instances when a sales service coordinator must reach out to clients through calls and craft correspondence to secure sales.

What does a customer services coordinator do?

A customer service coordinator ensures that the company will have a top-level customer service. Thus, they work to maintain the positive image, brand, and prestige of the company. The customer service coordinator supervises a team of customer service representatives and makes sure that the team follows the policies and procedures of the company. The coordinator is also responsible for offering excellent customer service, handling customer complaints, conducting quality assurance surveys, and reporting their findings. Candidates must have relevant experience to relate jobs, excellent communication skills, and exemplary management skills.

Sales service coordinator vs customer services coordinator salary

Sales service coordinators and customer services coordinators have different pay scales, as shown below.

	Sales Service Coordinator	Customer Services Coordinator
Average salary	$36,379	$35,520
Salary range	Between $23,000 And $57,000	Between $27,000 And $45,000
Highest paying City	Boston, MA	Richmond, CA
Highest paying state	New Hampshire	Massachusetts
Best paying company	AEA Investors	Stanford University
Best paying industry	Construction	Finance

Differences between sales service coordinator and customer services coordinator education

There are a few differences between a sales service coordinator and a customer services coordinator in terms of educational background:

	Sales Service Coordinator	Customer Services Coordinator
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	SUNY College of Technology at Alfred	-

Sales service coordinator vs customer services coordinator demographics

Here are the differences between sales service coordinators' and customer services coordinators' demographics:

	Sales Service Coordinator	Customer Services Coordinator
Average age	47	40
Gender ratio	Male, 64.2% Female, 35.8%	Male, 25.3% Female, 74.7%
Race ratio	Black or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 5.2% White, 72.7% American Indian and Alaska Native, 0.2%	Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between sales service coordinator and customer services coordinator duties and responsibilities

Sales service coordinator example responsibilities.

Assist in reviewing customers' forecasts and usage for determination of accurate MRP processes to adjust and manage inventory levels.
Create RFI's in PowerPoint utilizing excel data, illustrator files, create and import charts.
Produce monthly and annual PowerPoint presentations for suppliers recapping sales, distribution gains, incentives, and program results.
Perform inside sales, including telemarketing, prospecting, account penetration and product application, consulting and delivery of customer service.
Assign territory includes both international and domestic OEM accounts and distribution.

Customer services coordinator example responsibilities.

Manage POS terminal and schedule salon appointments while collecting and managing information efficiently and accurately.
Manage cleanliness and organization of work area and equipment.
Coordinate production logistics in support of customer service for an industry leader of state-of-the-art production facility in printing and marketing communications.
Select to test and troubleshoot new CRM system.
Assist with internal CRM system issues, and stick orders.
Assist customer in learning windows, internet and various utilities.

Sales service coordinator vs customer services coordinator skills

Common sales service coordinator skills

Customer Service, 21%
Work Ethic, 11%
Product Knowledge, 10%
Customer Interaction, 9%
CRM, 7%
Windows, 7%

Common customer services coordinator skills

Data Entry, 9%
Work Ethic, 7%
Logistics, 6%
Customer Service, 6%
Purchase Orders, 5%
Order Entry, 4%

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Sales Service Coordinator
Sales Service Coordinator vs Customer Services Coordinator

Updated January 8, 2025

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