Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between senior customer service representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service representative and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $35,008 average annual salary of a senior customer service representative.
The top three skills for a senior customer service representative include outbound calls, windows and customer inquiries. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Senior Customer Service Representative | Associate Customer Service Representative | |
| Yearly salary | $35,008 | $35,215 |
| Hourly rate | $16.83 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 187,517 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Senior customer service representatives and associate customer service representatives have different pay scales, as shown below.
| Senior Customer Service Representative | Associate Customer Service Representative | |
| Average salary | $35,008 | $35,215 |
| Salary range | Between $28,000 And $42,000 | Between $26,000 And $46,000 |
| Highest paying City | Oxnard, CA | Washington, DC |
| Highest paying state | Massachusetts | Massachusetts |
| Best paying company | Bayer | Deutsche Bank |
| Best paying industry | Technology | Finance |
There are a few differences between a senior customer service representative and an associate customer service representative in terms of educational background:
| Senior Customer Service Representative | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior customer service representatives' and associate customer service representatives' demographics:
| Senior Customer Service Representative | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 28.9% Female, 71.1% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |