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The differences between senior customer service representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $35,008 average annual salary of a senior customer service representative.
The top three skills for a senior customer service representative include outbound calls, windows and customer inquiries. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Senior Customer Service Representative | Customer Relations Representative | |
| Yearly salary | $35,008 | $38,632 |
| Hourly rate | $16.83 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 187,517 | 235,295 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Senior customer service representatives and customer relations representatives have different pay scales, as shown below.
| Senior Customer Service Representative | Customer Relations Representative | |
| Average salary | $35,008 | $38,632 |
| Salary range | Between $28,000 And $42,000 | Between $29,000 And $50,000 |
| Highest paying City | Oxnard, CA | New York, NY |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | Bayer | Cook Children's Medical Center |
| Best paying industry | Technology | Finance |
There are a few differences between a senior customer service representative and a customer relations representative in terms of educational background:
| Senior Customer Service Representative | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior customer service representatives' and customer relations representatives' demographics:
| Senior Customer Service Representative | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 28.9% Female, 71.1% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |