Senior customer service representative vs customer sales representative

The differences between senior customer service representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service representative and a customer sales representative. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $35,008 average annual salary of a senior customer service representative.

The top three skills for a senior customer service representative include outbound calls, windows and customer inquiries. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Senior customer service representative vs customer sales representative overview

	Senior Customer Service Representative	Customer Sales Representative
Yearly salary	$35,008	$38,744
Hourly rate	$16.83	$18.63
Growth rate	-4%	-4%
Number of jobs	187,517	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a senior customer service representative do?

A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Senior customer service representative vs customer sales representative salary

Senior customer service representatives and customer sales representatives have different pay scales, as shown below.

	Senior Customer Service Representative	Customer Sales Representative
Average salary	$35,008	$38,744
Salary range	Between $28,000 And $42,000	Between $27,000 And $54,000
Highest paying City	Oxnard, CA	Santa Rosa, CA
Highest paying state	Massachusetts	Hawaii
Best paying company	Bayer	Merck
Best paying industry	Technology	Finance

Differences between senior customer service representative and customer sales representative education

There are a few differences between a senior customer service representative and a customer sales representative in terms of educational background:

	Senior Customer Service Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Senior customer service representative vs customer sales representative demographics

Here are the differences between senior customer service representatives' and customer sales representatives' demographics:

	Senior Customer Service Representative	Customer Sales Representative
Average age	40	40
Gender ratio	Male, 28.9% Female, 71.1%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior customer service representative and customer sales representative duties and responsibilities

Senior customer service representative example responsibilities.

Manage and verify accuracy of payments, wires, and ACH transactions for payroll and distributions.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system when need.
Research and correct contribution and distribution forms for IRS.
Install and maintain teletypes, daisy wheel and dot matrix printers, and modems.
Follow FDA regulations for record keeping of all oxygen from source to end user.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Senior customer service representative vs customer sales representative skills

Common senior customer service representative skills

Outbound Calls, 6%
Windows, 5%
Customer Inquiries, 5%
Product Knowledge, 4%
Quality Standards, 4%
Customer Satisfaction, 4%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

Senior Customer Service Representative vs. similar jobs

Senior Customer Service Representative related careers

Senior Customer Service Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Senior Customer Service Representative
Senior Customer Service Representative vs Customer Sales Representative

Updated January 8, 2025

Browse office and administrative jobs