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The differences between senior customer service representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service representative and a customer support representative. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $35,008 average annual salary of a senior customer service representative.
The top three skills for a senior customer service representative include outbound calls, windows and customer inquiries. The most important skills for a customer support representative are technical support, windows, and customer inquiries.
| Senior Customer Service Representative | Customer Support Representative | |
| Yearly salary | $35,008 | $37,404 |
| Hourly rate | $16.83 | $17.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 187,517 | 243,140 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
Senior customer service representatives and customer support representatives have different pay scales, as shown below.
| Senior Customer Service Representative | Customer Support Representative | |
| Average salary | $35,008 | $37,404 |
| Salary range | Between $28,000 And $42,000 | Between $29,000 And $47,000 |
| Highest paying City | Oxnard, CA | Boston, MA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Bayer | University of California, Berkeley |
| Best paying industry | Technology | Finance |
There are a few differences between a senior customer service representative and a customer support representative in terms of educational background:
| Senior Customer Service Representative | Customer Support Representative | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior customer service representatives' and customer support representatives' demographics:
| Senior Customer Service Representative | Customer Support Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 28.9% Female, 71.1% | Male, 47.0% Female, 53.0% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |