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The differences between senior customer service representatives and senior customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service representative and a senior customer service specialist. Additionally, a senior customer service specialist has an average salary of $35,466, which is higher than the $35,008 average annual salary of a senior customer service representative.
The top three skills for a senior customer service representative include outbound calls, windows and customer inquiries. The most important skills for a senior customer service specialist are client facing, customer support, and inbound calls.
| Senior Customer Service Representative | Senior Customer Service Specialist | |
| Yearly salary | $35,008 | $35,466 |
| Hourly rate | $16.83 | $17.05 |
| Growth rate | -4% | -4% |
| Number of jobs | 187,517 | 219,308 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
Senior customer service representatives and senior customer service specialists have different pay scales, as shown below.
| Senior Customer Service Representative | Senior Customer Service Specialist | |
| Average salary | $35,008 | $35,466 |
| Salary range | Between $28,000 And $42,000 | Between $29,000 And $41,000 |
| Highest paying City | Oxnard, CA | - |
| Highest paying state | Massachusetts | - |
| Best paying company | Bayer | - |
| Best paying industry | Technology | - |
There are a few differences between a senior customer service representative and a senior customer service specialist in terms of educational background:
| Senior Customer Service Representative | Senior Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior customer service representatives' and senior customer service specialists' demographics:
| Senior Customer Service Representative | Senior Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 28.9% Female, 71.1% | Male, 30.7% Female, 69.3% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |