Senior customer service representative vs senior service representative

The differences between senior customer service representatives and senior service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service representative and a senior service representative. Additionally, a senior service representative has an average salary of $48,942, which is higher than the $35,008 average annual salary of a senior customer service representative.

The top three skills for a senior customer service representative include outbound calls, windows and customer inquiries. The most important skills for a senior service representative are veterans, patients, and bank products.

Senior customer service representative vs senior service representative overview

	Senior Customer Service Representative	Senior Service Representative
Yearly salary	$35,008	$48,942
Hourly rate	$16.83	$23.53
Growth rate	-4%	-4%
Number of jobs	187,517	137,943
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 55%
Average age	40	40
Years of experience	12	12

What does a senior customer service representative do?

A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.

What does a senior service representative do?

A senior service representative works to ensure that clients receive optimal services, helping companies build positive client relationships in the process. Their responsibilities usually revolve around answering client inquiries, troubleshooting problems, arranging payment plans and other services, and handling issues and concerns, resolving them promptly and efficiently. There are also instances where they reach out to clients through calls and correspondence to offer products and services, conduct market research and analyses, and generate leads. Moreover, a senior service representative usually oversees the performance of junior representatives, leading them to reach goals while implementing company policies.

Senior customer service representative vs senior service representative salary

Senior customer service representatives and senior service representatives have different pay scales, as shown below.

	Senior Customer Service Representative	Senior Service Representative
Average salary	$35,008	$48,942
Salary range	Between $28,000 And $42,000	Between $34,000 And $69,000
Highest paying City	Oxnard, CA	Washington, DC
Highest paying state	Massachusetts	New York
Best paying company	Bayer	BMO Capital Markets
Best paying industry	Technology	Finance

Differences between senior customer service representative and senior service representative education

There are a few differences between a senior customer service representative and a senior service representative in terms of educational background:

	Senior Customer Service Representative	Senior Service Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	-	-

Senior customer service representative vs senior service representative demographics

Here are the differences between senior customer service representatives' and senior service representatives' demographics:

	Senior Customer Service Representative	Senior Service Representative
Average age	40	40
Gender ratio	Male, 28.9% Female, 71.1%	Male, 42.2% Female, 57.8%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7%	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 19.0% Asian, 6.5% White, 57.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior customer service representative and senior service representative duties and responsibilities

Senior customer service representative example responsibilities.

Manage and verify accuracy of payments, wires, and ACH transactions for payroll and distributions.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system when need.
Research and correct contribution and distribution forms for IRS.
Install and maintain teletypes, daisy wheel and dot matrix printers, and modems.
Follow FDA regulations for record keeping of all oxygen from source to end user.

Senior service representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Handle all cross ship customer request RMA.
Process all incoming RMA requests in a timely manner and track to closure.
Process after hours pharmacy overrides for Medicaid recipients.
Determine eligibility for clients in the community for in-home and consumer direct service programs by reviewing Medicaid and Medicare guidelines.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.

Senior customer service representative vs senior service representative skills

Common senior customer service representative skills

Outbound Calls, 6%
Windows, 5%
Customer Inquiries, 5%
Product Knowledge, 4%
Quality Standards, 4%
Customer Satisfaction, 4%

Common senior service representative skills

Veterans, 16%
Patients, 12%
Bank Products, 9%
Problem Resolution, 4%
Medicaid, 4%
Customer Issues, 4%

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Senior Customer Service Representative
Senior Customer Service Representative vs Senior Service Representative

Updated January 8, 2025

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