Senior customer support representative vs customer account representative

The differences between senior customer support representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer support representative and a customer account representative. Additionally, a senior customer support representative has an average salary of $39,777, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for a senior customer support representative include customer satisfaction, technical support and product knowledge. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Senior customer support representative vs customer account representative overview

	Senior Customer Support Representative	Customer Account Representative
Yearly salary	$39,777	$36,138
Hourly rate	$19.12	$17.37
Growth rate	-4%	-4%
Number of jobs	180,616	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

Senior customer support representative vs customer account representative salary

Senior customer support representatives and customer account representatives have different pay scales, as shown below.

	Senior Customer Support Representative	Customer Account Representative
Average salary	$39,777	$36,138
Salary range	Between $31,000 And $50,000	Between $27,000 And $46,000
Highest paying City	-	San Ramon, CA
Highest paying state	-	Alaska
Best paying company	-	Dairy Farmers of America
Best paying industry	-	Finance

Differences between senior customer support representative and customer account representative education

There are a few differences between a senior customer support representative and a customer account representative in terms of educational background:

	Senior Customer Support Representative	Customer Account Representative
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Senior customer support representative vs customer account representative demographics

Here are the differences between senior customer support representatives' and customer account representatives' demographics:

	Senior Customer Support Representative	Customer Account Representative
Average age	40	40
Gender ratio	Male, 43.7% Female, 56.3%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.5% White, 57.7% American Indian and Alaska Native, 0.7%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior customer support representative and customer account representative duties and responsibilities

Senior customer support representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Senior customer support representative vs customer account representative skills

Common senior customer support representative skills

Customer Satisfaction, 11%
Technical Support, 10%
Product Knowledge, 7%
Customer Issues, 6%
OEM, 5%
Inbound Calls, 5%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Senior Customer Support Representative
Senior Customer Support Representative vs Customer Account Representative

Updated January 8, 2025

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