Senior customer support representative vs customer relations representative

The differences between senior customer support representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer support representative and a customer relations representative. Additionally, a senior customer support representative has an average salary of $39,777, which is higher than the $38,632 average annual salary of a customer relations representative.

The top three skills for a senior customer support representative include customer satisfaction, technical support and product knowledge. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.

Senior customer support representative vs customer relations representative overview

	Senior Customer Support Representative	Customer Relations Representative
Yearly salary	$39,777	$38,632
Hourly rate	$19.12	$18.57
Growth rate	-4%	-4%
Number of jobs	180,616	235,295
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Senior customer support representative vs customer relations representative salary

Senior customer support representatives and customer relations representatives have different pay scales, as shown below.

	Senior Customer Support Representative	Customer Relations Representative
Average salary	$39,777	$38,632
Salary range	Between $31,000 And $50,000	Between $29,000 And $50,000
Highest paying City	-	New York, NY
Highest paying state	-	New Jersey
Best paying company	-	Cook Children's Medical Center
Best paying industry	-	Finance

Differences between senior customer support representative and customer relations representative education

There are a few differences between a senior customer support representative and a customer relations representative in terms of educational background:

	Senior Customer Support Representative	Customer Relations Representative
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Senior customer support representative vs customer relations representative demographics

Here are the differences between senior customer support representatives' and customer relations representatives' demographics:

	Senior Customer Support Representative	Customer Relations Representative
Average age	40	40
Gender ratio	Male, 43.7% Female, 56.3%	Male, 29.8% Female, 70.2%
Race ratio	Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.5% White, 57.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior customer support representative and customer relations representative duties and responsibilities

Senior customer support representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.

Customer relations representative example responsibilities.

Lead upselling program initiatives that elevate company revenue.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Monitor and coach CRA'S on calls to meet the clients expectations.
Demonstrate superb organizational and multitasking abilities
Work closely with QA to develop use cases, review test cases and track feature bugs.
Assist as needed maintaining meeting minutes, working with QA to identify and track bugs and other projects as assigned.

Senior customer support representative vs customer relations representative skills

Common senior customer support representative skills

Customer Satisfaction, 11%
Technical Support, 10%
Product Knowledge, 7%
Customer Issues, 6%
OEM, 5%
Inbound Calls, 5%

Common customer relations representative skills

Customer Relations, 10%
Customer Complaints, 8%
Team-Oriented Environment, 7%
Propane, 6%
Customer Retention, 6%
Schedule Appointments, 5%

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Senior Customer Support Representative
Senior Customer Support Representative vs Customer Relations Representative

Updated January 8, 2025

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