Senior customer support representative vs customer sales representative

Differences between senior customer support representative and customer sales representative duties and responsibilities

Senior customer support representative example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
• Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.

Customer sales representative example responsibilities.

• Manage call center productivity levels by maintaining CSR schedule adherence.
• Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
• Practice good housekeeping methods and overall cleanliness.
• Maintain cleanliness and organization of inventory within the assigned department.
• Require to troubleshoot products and instruct customers on their proper use/warranty/options.
• Work closely with sales director on scheduling, motivation of representations and setting up promotional events.
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