Senior customer support representative vs customer service senior associate

Differences between senior customer support representative and customer service senior associate duties and responsibilities

Senior customer support representative example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
• Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.

Customer service senior associate example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Receive and process payments on POS system and MPOS systems.
• Answer incoming calls on multi-line phones from providers, insures, and retirees with and without Medicare.
• Research and resolve patient inquiries concerning Medicare coverage.
• Help troubleshoot when technical problems arouse.
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