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The differences between senior customer support representatives and senior customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer support representative and a senior customer service specialist. Additionally, a senior customer support representative has an average salary of $39,777, which is higher than the $35,466 average annual salary of a senior customer service specialist.
The top three skills for a senior customer support representative include customer satisfaction, technical support and product knowledge. The most important skills for a senior customer service specialist are client facing, customer support, and inbound calls.
| Senior Customer Support Representative | Senior Customer Service Specialist | |
| Yearly salary | $39,777 | $35,466 |
| Hourly rate | $19.12 | $17.05 |
| Growth rate | -4% | -4% |
| Number of jobs | 180,616 | 219,308 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Senior customer support representatives and senior customer service specialists have different pay scales, as shown below.
| Senior Customer Support Representative | Senior Customer Service Specialist | |
| Average salary | $39,777 | $35,466 |
| Salary range | Between $31,000 And $50,000 | Between $29,000 And $41,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between a senior customer support representative and a senior customer service specialist in terms of educational background:
| Senior Customer Support Representative | Senior Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior customer support representatives' and senior customer service specialists' demographics:
| Senior Customer Support Representative | Senior Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 43.7% Female, 56.3% | Male, 30.7% Female, 69.3% |
| Race ratio | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.5% White, 57.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |