Senior field service representative vs lead technician

Differences between senior field service representative and lead technician duties and responsibilities

Senior field service representative example responsibilities.

• Manage and service access control technology to include Honeywell's StarII and TEMA, and PCSC MicroLPM and IQ series controllers.
• Aid in re-constructing USMC accountability process for ECM equipment.
• Establish and standardize all guidelines for the repair and maintenance of ECM equipment.
• Coordinate with I2WD on all matters concerning shipments of equipment between CONUS and OCONUS.
• Assist with the training of OPNET & FLMNET courses in a classroom setting to deploy units.
• Apply extensive troubleshooting skills on electro-mechanical equipment control by windows base OS.
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Lead technician example responsibilities.

• Manage and support the Cisco base corporate remote access VPN solution.
• Manage the third party IP provider relationship and implement all the bridges between AXI4 and internal buses.
• Used JIRA to manage the product backlog, tasks assignments, project burn-down rate and for velocity tracking purposes.
• Manage product test support of new designs used for testing, write technical documentation in HTML improving department processes and procedures.
• Manage customer functional areas of desktop support, field service, office services and network support to coordinate timely issue resolution.
• Configure and manage JGroup multicasting communication for apache tomcat web servers.
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