Senior field service representative vs technical support representative

Differences between senior field service representative and technical support representative duties and responsibilities

Senior field service representative example responsibilities.

• Manage and service access control technology to include Honeywell's StarII and TEMA, and PCSC MicroLPM and IQ series controllers.
• Aid in re-constructing USMC accountability process for ECM equipment.
• Establish and standardize all guidelines for the repair and maintenance of ECM equipment.
• Coordinate with I2WD on all matters concerning shipments of equipment between CONUS and OCONUS.
• Assist with the training of OPNET & FLMNET courses in a classroom setting to deploy units.
• Apply extensive troubleshooting skills on electro-mechanical equipment control by windows base OS.
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Technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
• Generate nationwide reservations provide customer service and negotiating customer dispute (inbound and outbound calls).
• Work with QA to identify problems and resolutions base on customer issues.
• Provide product information to customers inquiring about their iPhone, iPod, and iPad features.
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