Senior patient service representative vs service representative

The differences between senior patient service representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a senior patient service representative, becoming a service representative takes usually requires 6-12 months. Additionally, a senior patient service representative has an average salary of $35,969, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a senior patient service representative include patients, patient service and patient care. The most important skills for a service representative are customer service, client service, and patients.

Senior patient service representative vs service representative overview

	Senior Patient Service Representative	Service Representative
Yearly salary	$35,969	$33,692
Hourly rate	$17.29	$16.20
Growth rate	-4%	-4%
Number of jobs	131,462	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	4	12

Senior patient service representative vs service representative salary

Senior patient service representatives and service representatives have different pay scales, as shown below.

	Senior Patient Service Representative	Service Representative
Average salary	$35,969	$33,692
Salary range	Between $22,000 And $58,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between senior patient service representative and service representative education

There are a few differences between a senior patient service representative and a service representative in terms of educational background:

	Senior Patient Service Representative	Service Representative
Most common degree	Bachelor's Degree, 41%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	Stanford University	-

Senior patient service representative vs service representative demographics

Here are the differences between senior patient service representatives' and service representatives' demographics:

	Senior Patient Service Representative	Service Representative
Average age	40	40
Gender ratio	Male, 10.6% Female, 89.4%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 11.3% Unknown, 5.6% Hispanic or Latino, 20.7% Asian, 6.0% White, 55.7% American Indian and Alaska Native, 0.8%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior patient service representative and service representative duties and responsibilities

Senior patient service representative example responsibilities.

Prioritize and manage multiple tasks; working knowledge of hospital billing systems/ follow-up process and CPT and ICD-9 coding.
Manage PSR staff and perform all PSR functions including registration, check-out, medical records, order entry and procedure scheduling.
Pursue reimbursement on accounts with general understanding of CPT, HCPCS, ICD-9, drugs, and revenue codes.
Collect from insurance companies for Medicaid.
Speak with insurance companies and facilitates communication between patients and doctors.
Interact extensively with patients and insurance representatives to explain and educate patient on billing procedure.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Senior patient service representative vs service representative skills

Common senior patient service representative skills

Patients, 27%
Patient Service, 5%
Patient Care, 5%
Patient Appointments, 5%
Insurance Eligibility, 5%
Insurance Verification, 4%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Senior Patient Service Representative
Senior Patient Service Representative vs Service Representative

Updated January 8, 2025

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