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Senior sales associate vs sales associate and customer service

The differences between senior sales associates and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. Additionally, a senior sales associate has an average salary of $53,906, which is higher than the $28,654 average annual salary of a sales associate and customer service.

The top three skills for a senior sales associate include customer service, product knowledge and phone calls. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.

Senior sales associate vs sales associate and customer service overview

Senior Sales AssociateSales Associate And Customer Service
Yearly salary$53,906$28,654
Hourly rate$25.92$13.78
Growth rate--4%
Number of jobs420,823298,588
Job satisfaction--
Most common degreeBachelor's Degree, 54%High School Diploma, 34%
Average age4140
Years of experience-12

What does a senior sales associate do?

A senior sales associate is responsible for overseeing the operations in a retail establishment's sales floor. They reach out to customers and respond to inquiries, help them obtain the product they are looking for, or recommend other goods should it be necessary. As a senior sales associate, they are in charge of mentoring less experienced colleagues and shaping them into more competent workforce members. They must also implement sales policies and regulations, devise strategies to reach sales targets, find new opportunities to strengthen client base, produce reports, and maintain inventory.

What does a sales associate and customer service do?

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

Senior sales associate vs sales associate and customer service salary

Senior sales associates and sales associate and customer services have different pay scales, as shown below.

Senior Sales AssociateSales Associate And Customer Service
Average salary$53,906$28,654
Salary rangeBetween $22,000 And $128,000Between $21,000 And $38,000
Highest paying CitySan Francisco, CABellevue, WA
Highest paying stateCaliforniaConnecticut
Best paying companyGoldman SachsGEICO
Best paying industryPharmaceuticalManufacturing

Differences between senior sales associate and sales associate and customer service education

There are a few differences between a senior sales associate and a sales associate and customer service in terms of educational background:

Senior Sales AssociateSales Associate And Customer Service
Most common degreeBachelor's Degree, 54%High School Diploma, 34%
Most common majorBusinessBusiness
Most common college--

Senior sales associate vs sales associate and customer service demographics

Here are the differences between senior sales associates' and sales associate and customer services' demographics:

Senior Sales AssociateSales Associate And Customer Service
Average age4140
Gender ratioMale, 46.3% Female, 53.7%Male, 39.8% Female, 60.2%
Race ratioBlack or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.4% White, 56.3% American Indian and Alaska Native, 0.6%Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between senior sales associate and sales associate and customer service duties and responsibilities

Senior sales associate example responsibilities.

  • Manage organizational standards, cleanliness of store and safety procedures/policies; manage and maintain store appearance, provide exceptional customer service.
  • Operate POS and administrative computer systems.
  • Receive new product and incorporate it into current inventory via POS inventory management system.
  • Maintain retail garden center through daily cleanliness and product up-keep and display including pruning/dead-heading product.
  • Partner in managing operations of multiple retail outlets, including hiring, performance management, scheduling, and merchandising management.
  • Demonstrate strong leadership, communication and supervisory skills by providing coaching and feedback to maximize individual and store performance.

Sales associate and customer service example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Investigate, analyze, and troubleshoot any issues with a particular delivery.
  • Elicit and record customer information and inquiries via customer relationship management (CRM) software.
  • Move to the CSR position selling and leasing name brand products at a guarantee low price.
  • Provide technical support, and troubleshoot online-base ordering system.
  • Show more

Senior sales associate vs sales associate and customer service skills

Common senior sales associate skills
  • Customer Service, 17%
  • Product Knowledge, 10%
  • Phone Calls, 9%
  • Customer Satisfaction, 8%
  • Cleanliness, 6%
  • PowerPoint, 6%
Common sales associate and customer service skills
  • Customer Service, 21%
  • Plumbing, 20%
  • Sales Associates, 19%
  • Phone Calls, 11%
  • Booking, 9%
  • Math, 8%