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The differences between senior service managers and general service managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become a senior service manager, becoming a general service manager takes usually requires 4-6 years. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $85,187 average annual salary of a general service manager.
The top three skills for a senior service manager include project management, client relationships and business development. The most important skills for a general service manager are customer service, customer satisfaction, and business plan.
| Senior Service Manager | General Service Manager | |
| Yearly salary | $129,065 | $85,187 |
| Hourly rate | $62.05 | $40.96 |
| Growth rate | 16% | 6% |
| Number of jobs | 200,790 | 435,376 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 58% |
| Average age | 47 | 44 |
| Years of experience | 8 | 6 |
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
General service managers are professionals who manage the administrative activities of a company to ensure that a proper environment for its operations is achieved. These managers are required to supervise the maintenance activities and upgrades of equipment and systems so that they can minimize disruptions of business activities. Under the direction of the finance manager, general service managers must coordinate with service providers on matters related to finance and tax. They must also manage teams to ensure that they comply with local and occupational health laws.
Senior service managers and general service managers have different pay scales, as shown below.
| Senior Service Manager | General Service Manager | |
| Average salary | $129,065 | $85,187 |
| Salary range | Between $92,000 And $179,000 | Between $52,000 And $137,000 |
| Highest paying City | San Francisco, CA | Mountain View, CA |
| Highest paying state | California | California |
| Best paying company | NVIDIA | Stanford University |
| Best paying industry | Professional | Finance |
There are a few differences between a senior service manager and a general service manager in terms of educational background:
| Senior Service Manager | General Service Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | University of Pennsylvania |
Here are the differences between senior service managers' and general service managers' demographics:
| Senior Service Manager | General Service Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 66.8% Female, 33.2% | Male, 78.3% Female, 21.7% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 10% |