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The differences between senior support technicians and junior technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support technician and a junior technician. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $39,417 average annual salary of a junior technician.
The top three skills for a senior support technician include customer service, technical support and troubleshoot. The most important skills for a junior technician are customer service, HVAC, and fall protection.
| Senior Support Technician | Junior Technician | |
| Yearly salary | $74,459 | $39,417 |
| Hourly rate | $35.80 | $18.95 |
| Growth rate | 10% | 10% |
| Number of jobs | 113,499 | 103,780 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 34% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
A junior technician is responsible for supporting senior technicians on maintaining the efficiency and optimal performance of various hardware and software systems and applications. Junior technicians assist the end-users and employees on troubleshooting inconsistent programs, identifying its complexities, and reporting findings to the management for resolution. They also update the systems' features to increase its operational productivity and maintain system recoveries. A junior technician must have excellent knowledge of the technology industry, as well as a strong command on programming language and system codes, especially on conducting system analysis and installing applications.
Senior support technicians and junior technicians have different pay scales, as shown below.
| Senior Support Technician | Junior Technician | |
| Average salary | $74,459 | $39,417 |
| Salary range | Between $48,000 And $114,000 | Between $26,000 And $57,000 |
| Highest paying City | Durham, NC | Alexandria, VA |
| Highest paying state | Pennsylvania | New York |
| Best paying company | Pacira BioSciences | Citi |
| Best paying industry | Technology | Technology |
There are a few differences between a senior support technician and a junior technician in terms of educational background:
| Senior Support Technician | Junior Technician | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 34% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support technicians' and junior technicians' demographics:
| Senior Support Technician | Junior Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 78.4% Female, 21.6% | Male, 82.9% Female, 17.1% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |