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The differences between senior support technicians and lead support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support technician and a lead support technician. Additionally, a lead support technician has an average salary of $95,420, which is higher than the $74,459 average annual salary of a senior support technician.
The top three skills for a senior support technician include customer service, technical support and troubleshoot. The most important skills for a lead support technician are database, customer service, and customer satisfaction.
| Senior Support Technician | Lead Support Technician | |
| Yearly salary | $74,459 | $95,420 |
| Hourly rate | $35.80 | $45.88 |
| Growth rate | 10% | 10% |
| Number of jobs | 113,499 | 115,952 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
Senior support technicians and lead support technicians have different pay scales, as shown below.
| Senior Support Technician | Lead Support Technician | |
| Average salary | $74,459 | $95,420 |
| Salary range | Between $48,000 And $114,000 | Between $64,000 And $140,000 |
| Highest paying City | Durham, NC | San Francisco, CA |
| Highest paying state | Pennsylvania | New Jersey |
| Best paying company | Pacira BioSciences | |
| Best paying industry | Technology | Technology |
There are a few differences between a senior support technician and a lead support technician in terms of educational background:
| Senior Support Technician | Lead Support Technician | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 54% |
| Most common major | Computer Science | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support technicians' and lead support technicians' demographics:
| Senior Support Technician | Lead Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 78.4% Female, 21.6% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 12.0% White, 55.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |