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The differences between senior support technicians and network support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support technician and a network support technician. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $48,622 average annual salary of a network support technician.
The top three skills for a senior support technician include customer service, technical support and troubleshoot. The most important skills for a network support technician are troubleshoot, technical support, and customer service.
| Senior Support Technician | Network Support Technician | |
| Yearly salary | $74,459 | $48,622 |
| Hourly rate | $35.80 | $23.38 |
| Growth rate | 10% | 5% |
| Number of jobs | 113,499 | 120,245 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 50% |
| Average age | 42 | 43 |
| Years of experience | 2 | 2 |
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
A network support technician specializes in optimizing a company's information technology (IT) networks for a smooth and efficient workflow. Their responsibilities revolve around addressing issues and concerns, troubleshooting, installing systems, executing upgrades, conducting diagnostic tests, and performing corrective measures as needed. They must also coordinate with staff in developing new IT systems, evaluate existing networks for areas needing improvement, and develop protocols while adhering to the company's policies and regulations. Furthermore, as a network support technician, it is essential to maintain regular network maintenance checks to ensure the security and safety of company data.
Senior support technicians and network support technicians have different pay scales, as shown below.
| Senior Support Technician | Network Support Technician | |
| Average salary | $74,459 | $48,622 |
| Salary range | Between $48,000 And $114,000 | Between $38,000 And $61,000 |
| Highest paying City | Durham, NC | Troy, NY |
| Highest paying state | Pennsylvania | Rhode Island |
| Best paying company | Pacira BioSciences | Microsoft |
| Best paying industry | Technology | Technology |
There are a few differences between a senior support technician and a network support technician in terms of educational background:
| Senior Support Technician | Network Support Technician | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 50% |
| Most common major | Computer Science | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between senior support technicians' and network support technicians' demographics:
| Senior Support Technician | Network Support Technician | |
| Average age | 42 | 43 |
| Gender ratio | Male, 78.4% Female, 21.6% | Male, 89.3% Female, 10.7% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3% |
| LGBT Percentage | 11% | 9% |