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The differences between senior support technicians and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support technician and a technician support team leader. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $74,459 average annual salary of a senior support technician.
The top three skills for a senior support technician include customer service, technical support and troubleshoot. The most important skills for a technician support team leader are customer service, printers, and desktop support.
| Senior Support Technician | Technician Support Team Leader | |
| Yearly salary | $74,459 | $88,988 |
| Hourly rate | $35.80 | $42.78 |
| Growth rate | 10% | 10% |
| Number of jobs | 113,499 | 142,576 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 56% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
Senior support technicians and technician support team leaders have different pay scales, as shown below.
| Senior Support Technician | Technician Support Team Leader | |
| Average salary | $74,459 | $88,988 |
| Salary range | Between $48,000 And $114,000 | Between $64,000 And $122,000 |
| Highest paying City | Durham, NC | San Mateo, CA |
| Highest paying state | Pennsylvania | New York |
| Best paying company | Pacira BioSciences | Chevron |
| Best paying industry | Technology | Technology |
There are a few differences between a senior support technician and a technician support team leader in terms of educational background:
| Senior Support Technician | Technician Support Team Leader | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 56% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support technicians' and technician support team leaders' demographics:
| Senior Support Technician | Technician Support Team Leader | |
| Average age | 42 | 42 |
| Gender ratio | Male, 78.4% Female, 21.6% | Male, 73.9% Female, 26.1% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |