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The differences between senior support technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support technician and a technician support tier. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $54,889 average annual salary of a technician support tier.
The top three skills for a senior support technician include customer service, technical support and troubleshoot. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Senior Support Technician | Technician Support Tier | |
| Yearly salary | $74,459 | $54,889 |
| Hourly rate | $35.80 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 113,499 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Senior support technicians and technician support tiers have different pay scales, as shown below.
| Senior Support Technician | Technician Support Tier | |
| Average salary | $74,459 | $54,889 |
| Salary range | Between $48,000 And $114,000 | Between $38,000 And $78,000 |
| Highest paying City | Durham, NC | Benicia, CA |
| Highest paying state | Pennsylvania | New York |
| Best paying company | Pacira BioSciences | Scantron |
| Best paying industry | Technology | Technology |
There are a few differences between a senior support technician and a technician support tier in terms of educational background:
| Senior Support Technician | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 37% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support technicians' and technician support tiers' demographics:
| Senior Support Technician | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 78.4% Female, 21.6% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |