Senior technical service specialist vs level senior technician

Differences between senior technical service specialist and level senior technician duties and responsibilities

Senior technical service specialist example responsibilities.

• Manage Syteline ERP software database to enter complete production release packages for components and assemblies.
• Lead and assist in troubleshooting problems and assure appropriate communication with physicians and patients.
• Support FDA and Parexel audits.
• Lead raw material and API qualification projects.
• Work on OLTP and OLAP database systems.
• Install and maintain LAN base hardware point-of-sale systems for the hospitality industry.
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Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
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