Senior technical service specialist vs technical support senior engineer

Differences between senior technical service specialist and technical support senior engineer duties and responsibilities

Senior technical service specialist example responsibilities.

• Manage Syteline ERP software database to enter complete production release packages for components and assemblies.
• Lead and assist in troubleshooting problems and assure appropriate communication with physicians and patients.
• Support FDA and Parexel audits.
• Lead raw material and API qualification projects.
• Work on OLTP and OLAP database systems.
• Install and maintain LAN base hardware point-of-sale systems for the hospitality industry.
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Technical support senior engineer example responsibilities.

• Manage releases of all front-end applications to Citrix farm.
• Investigate, reproduce and troubleshoot all escalate issues and manage them until resolution.
• Manage and lead client-server performance cases by analyzing database performance and metrics that includes hardware and network relate performance analysis.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
• Analyze systems for capacity planning and assist with the enhancement of network infrastructure and distribute applications.
• Build, maintain and upgrade W2K3 and W2K8 servers for DOD & USAF.
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