Senior technical services representative vs help desk representative

Differences between senior technical services representative and help desk representative duties and responsibilities

Senior technical services representative example responsibilities.

• Improve integrating processes by managing enterprise analysis tool acquisition for assisting customers in translating infrastructure information into meaningful data.
• Resolve pricing IP issues and research profile IP issues and push resolution if necessary.
• Provide parts and warranty claim parts to homeowner's with damage windows and doors.
• Analyze ecosystems across individual project sites in order to design and develop infrastructure for providing optimal service and signal strength.
• Prepare and present PowerPoint presentations that summarize the delivery schedule and contract requirements for the manufacturing dept.

Help desk representative example responsibilities.

• Manage and troubleshooting of VOIP systems, setup of new IP phones and configuring PBX.
• Collaborate with appropriate technology/policy department to troubleshoot end user problems.
• Assist showrooms as part of support team with conversion from old POS PC system and registers to new ones.
• Inspect kiosk software to investigate and troubleshoot machine that includes motor, sensors, controller boards, and moving parts.
• Support technical POS terminals remotely.
• Administer Production/Testing mainframe environments and run operational tasks.
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