Customer Service Representative
Service advisor job in Anchorage, AK
Responsibilities of Customer Service Representative include, but are not limited to:
Responding to customer inquiries regarding company products and services
Processing customer phone orders
Checking availability of stock and shipping dates
Quoting prices, filling orders to customer specifications and processing sales data via computer
Assisting the outside sales team by preparing price quotes and sourcing products
Qualifications of the Customer Service Representative include, but are not limited to:
Excellent communication skills
Should be enthusiastic and able to work independently
Must have experience performing a majority of the functions
Prior inside sales/customer service experience
Data entry skills, organization, multi-tasking and customer focus is required
Regular in-person attendance required
Normal business hours Monday-Friday, 8:00am-5:00pm
Physical Demand: Able to lift and maneuver up to 50 lbs. and to safely use lifting equipment if needed
Working Conditions: Office Environment
Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8:00am-5:00pm
Travel: N/A
Education: High school diploma or GED required
Ford Service Advisor
Service advisor job in Anchorage, AK
Job DescriptionDescription:
Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Anchorage. We are looking for a Service Advisor to join our Service team. At Kendall Ford Lincoln of Anchorage, our Service Department is a fast-paced environment serving clients throughout the community.
Some of the benefits of working with Kendall as a Service Advisor are:
Competitive pay plan / no cap on earnings - earn up to $100,000 plus!
Substantial bonus program
Career path development opportunities
Competitive paid time off and paid personal leave
Shop Manager on-site for assistance
Fair dispatching and teamwork environment
Large loyal customer base
Experienced and loyal service technicians
Clean/Safe shop with the equipment you need to get the job done
Discounts on parts, service and vehicle purchases for you and your immediate family
Medical, Dental and Vision insurance
Paid Life insurance
401(k) plan with Fidelity
Accident and Illness supplemental plans
Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.
We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key
If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.
Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.
Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.
Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Alaska, Idaho, Oregon, Montana, and Washington. Kendall has been selling and servicing vehicles since 1937.
Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our employees and customers.
Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!
Requirements:
Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver's license a good driving record are required.
Destination Services Consultant
Service advisor job in Anchorage, AK
This role combines temporary assignments with a flexible schedule for individuals that are passionate about introducing their city to newcomers! It is an opportunity to provide one-on-one guidance through a mixture of both in-person support as well as virtual.
JOIN OUR TEAM AND MAKE A DIFFERENCE!
Are you a detail-oriented individual who is passionate about your community?
Are you customer service minded and enjoy helping others?
Are you skilled in researching, planning and organizing projects/events?
Are you interested in a professional opportunity that allows you flexibility and autonomy?
If you enthusiastically answered yes to all the above, then a Destination Service Consultant (DSC) opportunity with Dwellworks is a match for you!
This is an assignment-based opportunity. You will be engaged as an independent contractor. Contract assignments can range depending on the specific program selected for the individuals relocating.
Our Destination Services Consultants provide local support and expertise to employees and their families who are being relocated. The DSC provides an array of services for the individuals being relocated such as:
Performing area orientations
Helping to secure housing
Identifying schools for enrollment
Opening bank accounts
Securing a Social Security Number
Obtaining a driver's license
Qualifications
Expert knowledge of city and surrounding areas, including local schools
Possession of a valid driver's license, as the consultants are expected to drive clients in the area in their personal vehicle
Proficient in basic computer applications
A flexible schedule that would accommodate an ad hoc working style
Skills
Excellent verbal and written communication
Ability to research efficiently
Effective at problem-solving
Skilled in time-management
Please note that this opportunity does not pair well with full-time employment due to the ever-changing program needs.
WANT TO LEARN MORE
*******************************
Service Advisor
Service advisor job in Palmer, AK
Veterans encouraged to apply
No prior automotive industry experience is required to apply!
The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.
Responsibilities:
Customer Service and Communication:
Greet customers upon arrival, establishing rapport and understanding their service needs and concerns.
Conduct visual inspections or road tests (as needed) to gather information.
Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand.
Obtain customer authorization for repairs before proceeding.
Provide regular updates on service progress and address any customer questions or concerns promptly.
Explain completed repairs and associated charges in detail.
Follow up with customers after the service to ensure satisfaction and address any lingering issues.
Service Process Management:
Schedule service appointments according to technician availability and customer needs.
Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
Liaise with technicians, accurately communicating customer concerns and repair details.
Track service progress and ensure timely completion within quoted timeframes.
Process customer payments and ensure accurate invoicing.
Maintain detailed service records for each vehicle.
Technical Knowledge and Parts Management:
Possess a strong understanding of automotive systems and common repairs.
Stay updated on new technologies and service procedures.
Research parts availability and pricing to provide accurate estimates to customers.
Additional Responsibilities:
Uphold safety regulations and shop protocols within the service department.
May perform basic inspections or prepare vehicles for technicians.
Other duties as assigned
Qualifications:
Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
Education: High school diploma or equivalent.
Certifications: A valid driver's license
Skills:
Strong understanding of automotive terminology and mechanical principles.
Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
Customer service focuses on building trust and rapport.
Ability to actively listen, identify customer needs, and address concerns effectively.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Proficient in computer skills and dealership management software (DMS).
Ability to work independently and as part of a team.
Benefits of Working at Swickard:
Open Service Appointment Schedule - customers schedule service appointments with us when it's convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
Career Path - Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
Ongoing training and support
We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive benefits package:
Insurance: medical, dental, vision, life and pet insurance
Optional disability coverage
401k plan - invest in your future!
PTO and paid Holidays
About Us
We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
We're a hospitality company that happens to sell cars, parts, and service.
We are a team. Everyone plays a role in our success.
Culture: Our culture is defined by a few core principles: We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
Salary Description $40,000 - $100,000 per year
Customer Service & Sales Associate I
Service advisor job in Anchorage, AK
Part-time Description
At Alaska Garden & Pet Supply, Inc. (dba Alaska Mill & Feed), we're looking for dependable, self-driven, and friendly people who enjoy helping customers and working as part of a supportive team. As a Customer Service & Sales Associate, you'll assist customers with product knowledge, operate the cash register, restock merchandise, and help keep our store welcoming and organized. Our customers rely on your knowledge of gardening, pets, and animals to make confident purchase decisions. This position is a great fit for someone who enjoys learning, thrives in a fast-paced environment, and takes pride in being part of a reliable, customer-focused team.
EDUCATION & EXPERIENCE
Must be 18 years of age
High school diploma or GED.
REQUIRED SKILLS AND ABILITIIES
Strong customer focus with excellent communication and listening skills
Dependable - our team relies on employees who show up on time, ready to work, and maintain good attendance
Organized, flexible, and able to multitask
Positive attitude that contributes to a welcoming team environment
Ability to work weekends and maintain a flexible schedule
Requirements
DUTIES AND RESPONSIBILITIES
Greet and assist customers, providing product knowledge and guidance
Operate a cash register, ensuring accurate transactions (cash, credit, gift cards, discounts)
Stock shelves and maintain clean, organized displays
Assist with inventory by counting, ordering, and replenishing products
Help maintain a safe, clean, and positive store environment
Perform other duties as assigned by managers and supervisors
PHYSICAL REQUIREMENTS
Frequently lift/move items up to 50 lbs.
Stand and walk for extended periods on hard surfaces
Bend, stoop, reach, and climb stairs/step ladders up to 8 feet
Work indoors and outdoors in varying conditions
WORKING RELATIONSHIP
Collaborate closely with store personnel and supervisors
Support a positive team culture built on respect, reliability, and ownership
About Alaska Garden & Pet Supply, Inc.
Alaska Garden & Pet Supply, Inc. has proudly served Alaskans since 1950. We're committed to providing quality products, great customer service, and a workplace where dependable, hardworking people can thrive and grow
Application Instructions
Apply online at *************************
Complete the entire application
Provide professional and/or previous employer references
Employment offers are contingent on the results of criminal background, post offer drug test for illegal substances, and reference checks
Equal Opportunity Statement
Alaska Garden & Pet Supply, Inc. is an equal opportunity employer. We ensure that equal employment opportunity is provided to all individuals regardless of race, color, sex, age, creed, marital status, pregnancy, parenthood, disability, national origin, citizenship, or veteran's status.
Salary Description $19.00 Per Hour
Customer Service Associate
Service advisor job in Anchorage, AK
Share: share to e-mail Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
* The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
* To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
* An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
* Bundled health plans such as medical, Rx, dental and vision
* Company-paid life insurance for extra protection and peace of mind
* Programs to stop smoking, diabetes management coaching, and on demand care options.
* A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
* Paid time off from work for leisure or other hobbies.
* A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
501 E Dimond Blvd, Anchorage, AK 99515
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Stock and Shareholder Services Specialist
Service advisor job in Anchorage, AK
Olgoonik is an Equal Opportunity Employer
The Stock & Shareholder Services Specialist provides in-office, front-line support for Olgoonik Corporation (OC) shareholders and descendants, including applicants seeking to enroll in OC or apply for shareholder programs like scholarships and training awards. The position supports the effective operation of the Stock & Shareholder Services Departments, as well as the larger Corporate Administration team, including answering general questions, reviewing and processing forms, providing stock and shareholder services program information, shareholder database data entry, records digitization, filing, uploading forms and records, and assisting with shareholder events.
Primary Responsibilities
Answers questions, shares information, and assists with forms and applications relating to OC's shareholder programs, Class B enrollment, stock estates, and other stock and shareholder matters.
Works closely with other departments to assist with shareholder community programs, outreach, and events, as directed.
Assists shareholders and descendants with enrollment applicants and other paperwork. Scans, saves and uploads documents, forwards paperwork to appropriate points of contact, and assists with processing forms.
Assists with compiling information packets for Heirship Committee review and attends Heirship Committee meetings when directed by supervisor.
Assists with processing shareholder dividends and benefits, including updating shareholder and custodian information, logging calls and answering questions, working with accounting to provide updated address and direct deposit information, stop payments, and reissue of payments.
Maintains confidential files, records, and data relating to shareholder stock, stock transfers, enrollment, dividends, scholarships, and other shareholder benefits.
Assembles and creates routine and non-routine documents including, but not limited to correspondence, policies, presentations, procedures, newsletter articles, reports, work instructions, minutes, and logs.
Interfaces with and assists with contacting shareholders, descendants, applicants, shareholder families and local entities by phone, mail, providing printed materials, in-person, by email and other electronic methods.
Performs data entry and routine database records management.
Provides reception coverage, answering and routing calls, issuing visitor badges, sorting and delivering mail and packages, maintaining commons areas, and other administrative assistance for the Anchorage office, as needed.
Other duties as assigned.
Supervisory Responsibilities
There are no supervisory responsibilities associated with this position.
Education and/or Experience
High School diploma or GED equivalent required.
Two (2) years of administrative experience required, including one (1) year of experience with sensitive and confidential information.
Proficiency in Microsoft Office, including Word, Excel, and Outlook required.
Proficiency with Adobe Acrobat preferred.
Database experience preferred.
Knowledge, Skills, Abilities
Must be respectful to Olgoonik Corporation shareholders.
Must establish and maintain excellent communication with shareholders, descendants, community members, enrollment applicants, and teammates.
Must be able to maintain timely and regular attendance.
Must be able to multi-task efficiently, work in a fast-paced environment on multiple projects and have a strong attention to detail.
Must possess self-motivation and the ability to work effectively under minimal supervision.
Must demonstrate an excellent attitude and ability to work as a member of a team.
Must be able to exercise discretion in performing assigned tasks and projects.
Must demonstrate ability to appropriately handle proprietary and confidential information in accordance with corporation policies and procedures.
Must have proficient written and verbal communication skills.
Must have the ability to effectively present information to public, management, and staff.
Certificates, Licenses, Registrations
Valid Alaska Driver's license is required
Security Clearance
None required
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to be able to occasionally stand; walk; sit; use hands and/or fingers to handle, or feel objects, tools, or controls; operate office equipment, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear. The employee must occasionally lift and or move up to 25 pounds.
Travel
Domestic travel may be required for training and event assistance, or according to business need.
Work Environment
General office environment. Some travel required as needed for business purposes.
Olgoonik is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local laws. As an Alaska Native corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.
Auto-ApplyFord Service Advisor
Service advisor job in Anchorage, AK
Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Anchorage. We are looking for a Service Advisor to join our Service team. At Kendall Ford Lincoln of Anchorage, our Service Department is a fast-paced environment serving clients throughout the community.
Some of the benefits of working with Kendall as a Service Advisor are:
Competitive pay plan / no cap on earnings - earn up to $100,000 plus!
Substantial bonus program
Career path development opportunities
Competitive paid time off and paid personal leave
Shop Manager on-site for assistance
Fair dispatching and teamwork environment
Large loyal customer base
Experienced and loyal service technicians
Clean/Safe shop with the equipment you need to get the job done
Discounts on parts, service and vehicle purchases for you and your immediate family
Medical, Dental and Vision insurance
Paid Life insurance
401(k) plan with Fidelity
Accident and Illness supplemental plans
Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be the first contact of Kendall in our service departments.
We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key
If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.
Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.
Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.
Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Alaska, Idaho, Oregon, Montana, and Washington. Kendall has been selling and servicing vehicles since 1937.
Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our employees and customers.
Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!
Requirements
Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver's license a good driving record are required.
Automotive Service Advisor - Kendall Ford of Anchorage
Service advisor job in Anchorage, AK
KENDALL FORD OF ANCHORAGE
Now Hiring:
Experienced Ford Service Advisors
UP TO $20,000 SIGN\-ON \/ RELOCATION ASSISTANCE!
Kendall Ford of Anchorage is currently looking to hire an experienced Ford Automotive Service Writer (Service Advisor). We are looking for EXPERIENCED, CAREER\-MINDED individuals with FORD DEALERSHIP EXPERIENCE ONLY! 5+ years of Ford Service Writer \/ Service Advisor \/ ASM experience is required. VERIFIABLE TOP TIER CSI SCORES ARE ALSO REQUIRED!
This is an Automotive Service Advisor role unlike any other! We provide helper Advisors for all our senior Advisors, all of our senior Advisors average $150K \- $210K\/year and we are offering Ford experienced Automotive Service Advisors UP TO $20,000 in sign\-on bonus or relocation assistance! This is your chance to be part of a company that truly values its employees with paid training and opportunities for advancement, as well as a brand\-new facility with state\-of\-the\-art equipment and tools currently under construction.
If Selected, We Offer:
Top pay in the industry ($150K \- $210K)
Relocation expense assistance\/sign\-on bonus up to $20,000 (based on experience)
Kendall is investing in the future: Brand\-new 32\-acre facility with pristine top\-of\-the\-line equipment currently under construction
Comprehensive benefits including medical, dental, and 401(k)
Close\-knit company culture includes community involvement in local events, employee appreciation events, and holiday parties
Paid training and development!
Strong, supportive team work environment!
Primary responsibilities include, but are not limited to:
Greet customers in a prompt and courteous manner.
Schedule service appointments and collect vehicle information.
Secure agreement from customer before repairs are done.
Clearly explain the requested service on the repair order.
Estimate the cost and time needed to do the repair.
Advise customer's on the proper care for their vehicle and the importance of proper maintenance.
Communicate the need for additional service when needed, using a detailed explanation.
Handle customer complaints and maintain high CSI.
Check on the progress of the vehicle during servicing and contact the customer regarding changes to estimate or time table for repairs.
Kendall Ford of Anchorage
1950 Gambell St, Anchorage, AK 99501
APPLY TO THIS AD TO SUBMIT YOUR RESUME
WE WILL CONTACT YOU FOR YOUR CONFIDENTIAL PHONE INTERVIEW!
About the Company: We are a family\-owned and operated company with auto dealerships in Alaska, Idaho, Oregon, Montana, and Washington. Kendall has been selling and servicing vehicles since 1937.
Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our employees and customers.
Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!
All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.
Requirements
5+ Years of Ford Dealership Service Advisor Experience
Verifiable Elite CSI Scores
Integrity, A Positive Attitude And A Strong Work Ethic Required
Willing To Learn
Be A Team Player
Receptive To New Ideas
Job Type: Full\-time
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Customer Service Sales Specialist I (Future Opening)
Service advisor job in Anchorage, AK
GCI's Customer Service Sales Specialist I will with your support and our GCI's products and solutions, turn our customers into life-long fans. You will bring our world-class technology to customers every day and impact the way they live, work, and play. Provide high quality service and promote GCI's value by proactively acquiring, up selling, cross selling, and retaining customers across applicable product lines.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Customer Focus and Sales:
Extensive knowledge of the latest products, coupled with knowledge of the most competitive pricing plans available, utilize exceptional customer service and sales skills to help customers select the best plan and product that will suit their needs. Each interaction allows us to build trust, educate customers, and offer a variety of options and solutions. Will assist customers in a professional manner by providing the ultimate customer experience.
Meet and exceed all performance and sales goals/metrics.
Identify and act upon opportunities to upsell additional products and services to new and existing customers.
Create a first-class customer service experience.
Handle all customer service issues in a timely and professional manner.
Be enthusiastic and professional with your peers and our customers.
Respond to all customer service inquiries about our products and services; communicate effectively when handling customer inquiries/complaints or when communicating with service in other departments.
Consult with customers to determine their needs.
Training:
Remain current and knowledgeable of all GCI products including accessories, service plans, promotions, features, and taxable billing.
Attend on-going training on GCI products, services, and applications.
Maintain knowledge of competitor's offers and provide feedback to management about the newest competitor pricing and offers.
Cross-train within other sub-groups to strengthen network and computer-related technical skills.
Remain current regarding latest data/entertainment technology and devices.
COMPETENCIES:
ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
Must be able to work well with others under stressful, time restricted conditions, displaying patience and tolerance in order to relay and obtain information and create and maintain positive rapport with customers and co-workers.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
Excellent command of the English language required. Multi-language speakers encouraged.
Demonstrated ability to listen effectively and verbally communicate information regarding numerous products and procedures provided by GCI for customers and/or interaction with service personnel.
Demonstrated ability to accurately log verbally received information in written and electronic format.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
Adhere to GCI policies, compliance, and procedures regarding proprietary and customer account information, customer service, product lines/campaigns/promotion, collections, design, installation, repair, commercial accounts, associated billing systems, and databases, as provided and recommended.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Ability to use independent decision making to prioritize and handle multiple tasks, and to appropriately solve or escalate problems with a successful resolution.
Knowledge of telecommunications industry, products, services, and customer service activities.
Technical skills to use technology-based applications such as, Internet, cell phones, or equivalent, and to provision and troubleshoot.
Demonstrated knowledge of basic math and accounting with ability to accurately process, reconcile, and electronically track cash transactions and prepare deposit slip information.
Ability to use a keyboard and 10-key calculator proficiently.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, Access) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Level Definition
Position Title: Customer Service Sales Specialist I
Grade: A03
Additional Job Requirements:
This is an entry level sales role requiring the ability to understand, comprehend, and resolve basic issues. Works under close supervision and supports peers and management. Role will develop proficiency and understanding of product lines, devices, accessories, and sales goals. Ability to recognize deviation from procedures and confirm with senior staff appropriate next steps. Performs routine work with detailed instructions on assignments. Resolves simple, least sensitive issues concerning customer service/account maintenance. Meets sales goals. Directs more complex problems to senior team.
Minimum Qualifications:
Required: *
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent. **
Minimum of six (6) months general work experience. **
Preferred:
Previous experience in customer service and sales.
Telecommunications experience.
Other telecom industry or job specific certifications.
**
Alaska Arctic Region
- identified as the towns of Utqiaġvik (Barrow), Bethel, Dillingham, Kotzebue, Nome, Dutch Harbor, and similar towns in the region.
High School diploma or equivalent preferred.
Must successfully obtain a High School diploma or GED equivalent within one (1) year of employment.
Previous work experience preferred.
Required at ALL Levels
DRIVING REQUIREMENTS:
This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
Work is primarily sedentary, requiring long periods using telephones, computer terminals or the equivalent.
Work in a standard retail store setting and operate standard office equipment.
Ability to accurately communicate information and ideas to others effectively.
Physical agility and effort sufficient to perform job duties safely and effectively.
Ability to make valid judgments and decisions.
Position requires working a rotating flexible scheduled work schedule up to and including overtime, on-call, and/or additional time on weekends, holidays, evenings, and/or additional time before or after core shift hours and at other GCI retail locations when necessary.
Work can be intense and stressful due to a high volume of customer interactions that are sometimes emotionally charged.
Work in a team environment with a diverse group of people and customers.
A neat, clean, professional appearance required; must have consistent, reliable attendance by showing up for work as scheduled with a positive enthusiastic attitude required.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
Auto-ApplyCustomer Service Associate - Dimond
Service advisor job in Anchorage, AK
Work with customers in accepting donations, sorting and preparing items for sale, stocking shelves and racks, processing customer purchases, and payments.
Do you thrive on variety, independence, and meaningful challenges, and like working with people? In this role, you'll enjoy a fast-paced environment that keeps you engaged with work that is always changing. Your days will be filled with diverse tasks that require creative problem-solving, allowing you to work independently and make a real impact. Get consistent hours and a schedule while earning a competitive wage.
We're looking for self-motivated individuals who want to tackle new challenges, grow professionally, and join a supportive team that values personal development. Our comprehensive benefits package includes medical plus vision and dental insurance, a retirement plan with a generous employer match, and performance-based opportunities.
Essential Duties and Responsibilities
• Accept donations of household goods.
• Sort donations, determine salability, and value of items, and prepare items for sale.
• Stock goods on store shelves, on racks, on the floor, and in glass cases.
• Process customer purchases and payments, including counting and verifying register contents.
• Maintain and clean store, donation center, and grounds.
• Follow safety and loss prevention practices.
Qualifications
Job Requirements
• 16 years of age or older.
• Eligible to work in the United States (must provide required documentation).
• Able to speak, read, and write in English.
• Pass a criminal background check (some records are acceptable).
• Pass a drug screening for all federally controlled substances, including cannabis (THC).
Experience
Three months of cashier or related experience and/or training preferred but not required.
Education
No minimum education requirement.
Certificates, Licenses, and Registrations
None.
Physical Demands of Work
• Frequently lift 10-35 pounds and/or move up to 100 pounds with assistance. Medium to heavy DOT Strength Classification.
• Stand and walk.
• Speak and hear.
• See things close and in color and be able to adjust focus.
• Use hands to feel objects, tools, or controls, and reach with hands and arms.
• Use telephone, cash register, handheld pricing/tagging machine, paper, and pens.
• Ability to perform the essential duties of the positions, with or without reasonable accommodations.
Work Environment
• Fast-paced environment.
• Work with customers and members of the public.
• Indoor and outdoor warehouse and store.
• Potential exposure to dust or airborne particles and outside weather conditions.
• Fluctuating temperatures based on work location.
• Noise level is usually loud.
Work Hours
In addition to weekdays, must have availability on weekends, evenings, and holidays.
Customer Service Associate
Service advisor job in Wasilla, AK
Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
+ Bundled health plans such as medical, Rx, dental and vision
+ Company-paid life insurance for extra protection and peace of mind
+ Programs to stop smoking, diabetes management coaching, and on demand care options.
+ A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
+ Paid time off from work for leisure or other hobbies.
+ A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
503 West Parks Highway, Wasilla, AK 99654
Service Advisor
Service advisor job in Anchorage, AK
Veterans encouraged to apply
No prior automotive industry experience is required to apply!
The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.
Responsibilities:
Customer Service and Communication:
Greet customers upon arrival, establishing rapport and understanding their service needs and concerns.
Conduct visual inspections or road tests (as needed) to gather information.
Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand.
Obtain customer authorization for repairs before proceeding.
Provide regular updates on service progress and address any customer questions or concerns promptly.
Explain completed repairs and associated charges in detail.
Follow up with customers after the service to ensure satisfaction and address any lingering issues.
Service Process Management:
Schedule service appointments according to technician availability and customer needs.
Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
Liaise with technicians, accurately communicating customer concerns and repair details.
Track service progress and ensure timely completion within quoted timeframes.
Process customer payments and ensure accurate invoicing.
Maintain detailed service records for each vehicle.
Technical Knowledge and Parts Management:
Possess a strong understanding of automotive systems and common repairs.
Stay updated on new technologies and service procedures.
Research parts availability and pricing to provide accurate estimates to customers.
Additional Responsibilities:
Uphold safety regulations and shop protocols within the service department.
May perform basic inspections or prepare vehicles for technicians.
Other duties as assigned
Qualifications:
Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
Education: High school diploma or equivalent.
Certifications: A valid driver's license
Skills:
Strong understanding of automotive terminology and mechanical principles.
Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
Customer service focuses on building trust and rapport.
Ability to actively listen, identify customer needs, and address concerns effectively.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Proficient in computer skills and dealership management software (DMS).
Ability to work independently and as part of a team.
Benefits of Working at Swickard:
Open Service Appointment Schedule - customers schedule service appointments with us when it's convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
Career Path - Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
Ongoing training and support
We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive benefits package:
Insurance: medical, dental, vision, life and pet insurance
Optional disability coverage
401k plan - invest in your future!
PTO and paid Holidays
About Us
We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
We're a hospitality company that happens to sell cars, parts, and service.
We are a team. Everyone plays a role in our success.
Culture: Our culture is defined by a few core principles: We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
Salary Description $65k to $110k annually
Service Advisor Trainer
Service advisor job in Anchorage, AK
Job DescriptionDescription:
Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Alaska. We are looking for a Service Advisor Trainer to join our Alaska Region Service teams. Our Service Departments are fast-paced environments serving clients throughout the community.
Some of the benefits of working with Kendall as a Service Advisor Trainer are:
Excellent pay
Career path development opportunities
Competitive paid time off and paid personal leave
Discounts on parts, service and vehicle purchases for you and your immediate family
Medical, Dental and Vision insurance
Paid Life insurance
401(k) plan with Fidelity
Accident and Illness supplemental plans
As a trainer you will be responsible for coaching and training our advisors across our Alaska dealerships. Travel is required and may require minimum weekend work.
We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. This candidate must have at least 5 years experience with dealership service advising/service management. A valid driver's license a good driving record are required.
If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.
Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.
Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Alaska, Idaho, Oregon, Montana, and Washington. Kendall has been selling and servicing vehicles since 1937.
Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our employees and customers.
Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!
Requirements:
CUSTOMER SERVICE & SALES ASSOCIATE I
Service advisor job in Anchorage, AK
Job DescriptionDescription:
At Alaska Garden & Pet Supply, Inc. (dba Alaska Mill & Feed), we're looking for dependable, self-driven, and friendly people who enjoy helping customers and working as part of a supportive team. As a Customer Service & Sales Associate, you'll assist customers with product knowledge, operate the cash register, restock merchandise, and help keep our store welcoming and organized. Our customers rely on your knowledge of gardening, pets, and animals to make confident purchase decisions. This position is a great fit for someone who enjoys learning, thrives in a fast-paced environment, and takes pride in being part of a reliable, customer-focused team.
EDUCATION & EXPERIENCE
Must be 18 years of age
High school diploma or GED.
REQUIRED SKILLS AND ABILITIIES
Strong customer focus with excellent communication and listening skills
Dependable - our team relies on employees who show up on time, ready to work, and maintain good attendance
Organized, flexible, and able to multitask
Positive attitude that contributes to a welcoming team environment
Ability to work weekends and maintain a flexible schedule
Requirements:
DUTIES AND RESPONSIBILITIES
Greet and assist customers, providing product knowledge and guidance
Operate a cash register, ensuring accurate transactions (cash, credit, gift cards, discounts)
Stock shelves and maintain clean, organized displays
Assist with inventory by counting, ordering, and replenishing products
Help maintain a safe, clean, and positive store environment
Perform other duties as assigned by managers and supervisors
PHYSICAL REQUIREMENTS
Frequently lift/move items up to 50 lbs.
Stand and walk for extended periods on hard surfaces
Bend, stoop, reach, and climb stairs/step ladders up to 8 feet
Work indoors and outdoors in varying conditions
WORKING RELATIONSHIP
Collaborate closely with store personnel and supervisors
Support a positive team culture built on respect, reliability, and ownership
About Alaska Garden & Pet Supply, Inc.
Alaska Garden & Pet Supply, Inc. has proudly served Alaskans since 1950. We're committed to providing quality products, great customer service, and a workplace where dependable, hardworking people can thrive and grow
Application Instructions
Apply online at *************************
Complete the entire application
Provide professional and/or previous employer references
Employment offers are contingent on the results of criminal background, post offer drug test for illegal substances, and reference checks
Equal Opportunity Statement
Alaska Garden & Pet Supply, Inc. is an equal opportunity employer. We ensure that equal employment opportunity is provided to all individuals regardless of race, color, sex, age, creed, marital status, pregnancy, parenthood, disability, national origin, citizenship, or veteran's status.
Stock and Shareholder Services Specialist
Service advisor job in Anchorage, AK
Olgoonik is an Equal Opportunity Employer The Stock & Shareholder Services Specialist provides in-office, front-line support for Olgoonik Corporation (OC) shareholders and descendants, including applicants seeking to enroll in OC or apply for shareholder programs like scholarships and training awards. The position supports the effective operation of the Stock & Shareholder Services Departments, as well as the larger Corporate Administration team, including answering general questions, reviewing and processing forms, providing stock and shareholder services program information, shareholder database data entry, records digitization, filing, uploading forms and records, and assisting with shareholder events.
Primary Responsibilities
* Answers questions, shares information, and assists with forms and applications relating to OC's shareholder programs, Class B enrollment, stock estates, and other stock and shareholder matters.
* Works closely with other departments to assist with shareholder community programs, outreach, and events, as directed.
* Assists shareholders and descendants with enrollment applicants and other paperwork. Scans, saves and uploads documents, forwards paperwork to appropriate points of contact, and assists with processing forms.
* Assists with compiling information packets for Heirship Committee review and attends Heirship Committee meetings when directed by supervisor.
* Assists with processing shareholder dividends and benefits, including updating shareholder and custodian information, logging calls and answering questions, working with accounting to provide updated address and direct deposit information, stop payments, and reissue of payments.
* Maintains confidential files, records, and data relating to shareholder stock, stock transfers, enrollment, dividends, scholarships, and other shareholder benefits.
* Assembles and creates routine and non-routine documents including, but not limited to correspondence, policies, presentations, procedures, newsletter articles, reports, work instructions, minutes, and logs.
* Interfaces with and assists with contacting shareholders, descendants, applicants, shareholder families and local entities by phone, mail, providing printed materials, in-person, by email and other electronic methods.
* Performs data entry and routine database records management.
* Provides reception coverage, answering and routing calls, issuing visitor badges, sorting and delivering mail and packages, maintaining commons areas, and other administrative assistance for the Anchorage office, as needed.
* Other duties as assigned.
Supervisory Responsibilities
* There are no supervisory responsibilities associated with this position.
Education and/or Experience
* High School diploma or GED equivalent required.
* Two (2) years of administrative experience required, including one (1) year of experience with sensitive and confidential information.
* Proficiency in Microsoft Office, including Word, Excel, and Outlook required.
* Proficiency with Adobe Acrobat preferred.
* Database experience preferred.
Knowledge, Skills, Abilities
* Must be respectful to Olgoonik Corporation shareholders.
* Must establish and maintain excellent communication with shareholders, descendants, community members, enrollment applicants, and teammates.
* Must be able to maintain timely and regular attendance.
* Must be able to multi-task efficiently, work in a fast-paced environment on multiple projects and have a strong attention to detail.
* Must possess self-motivation and the ability to work effectively under minimal supervision.
* Must demonstrate an excellent attitude and ability to work as a member of a team.
* Must be able to exercise discretion in performing assigned tasks and projects.
* Must demonstrate ability to appropriately handle proprietary and confidential information in accordance with corporation policies and procedures.
* Must have proficient written and verbal communication skills.
* Must have the ability to effectively present information to public, management, and staff.
Certificates, Licenses, Registrations
* Valid Alaska Driver's license is required
Security Clearance
* None required
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to be able to occasionally stand; walk; sit; use hands and/or fingers to handle, or feel objects, tools, or controls; operate office equipment, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear. The employee must occasionally lift and or move up to 25 pounds.
Travel
Domestic travel may be required for training and event assistance, or according to business need.
Work Environment
General office environment. Some travel required as needed for business purposes.
Olgoonik is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local laws. As an Alaska Native corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.
Kendall Ford Service Advisor
Service advisor job in Wasilla, AK
Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Wasilla. We are looking for a Service Advisor to join our Service team. At Kendall Ford of Wasilla our Service Department is a fast-paced environment serving clients throughout the community.
Some of the benefits of working with Kendall as a Service Advisor are:
Competitive pay plan / no cap on earnings
Substantial bonus program
Career path development opportunities
Competitive paid time off and paid personal leave
Shop Manager on-site for assistance
Fair dispatching/team work environment
Large loyal customer base
Experienced and loyal service technicians
Clean/Safe shop with the equipment you need to get the job done
Discounts on parts, service and vehicle purchases for your immediate family
Medical, Dental and Vision insurance
Paid Life insurance
401(k) plan w/ Fidelity
Accident and Illness supplemental plans
Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be that first contact of Kendall in our service departments.
We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.
Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.
Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.
Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Alaska, Idaho, Oregon, Montana and Washington. Kendall has been selling and servicing vehicles since 1937.
Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our employees and customers.
Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!
Requirements
Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver's license a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.
Customer Service Associate-Wasilla
Service advisor job in Wasilla, AK
Job Details GOODWILL WASILLA - WASILLA, AK $16.00 - $19.00 HourlyJob Posting Date(s) 11/16/2025Description
The Customer Service Associate (CSA) plays a key role in delivering excellent customer service to donors, shoppers, and coworkers. This position supports front-end operations, processing, and donation receiving, ensuring the efficient flow of merchandise while maintaining a clean, safe, and welcoming store environment. The CSA works collaboratively to achieve production, sales, and service goals, contributing to Goodwill's mission of providing vocational opportunities to individuals with barriers to employment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sufficient proficiency in English to effectively communication with customers, coworkers, and supervisors, including the ability to read, comprehend and respond to written and verbal instructions.
Provide outstanding customer service by greeting, assisting and engaging with customers and donors.
Operate cash register and point-of-sale (POS) system, handle transactions accurately, balance cash drawer, and complete daily register reports as required.
Receive, sort, and price donated goods according to company guidelines and quality standards.
Restock merchandise, create displays, and maintain an organized and visually appealing sales floor as outlined in the Retail Concepts Manual.
Ensure sales floor, fitting rooms, donation and production areas, and restrooms are clean, safe, and efficient.
Adhere to safety and loss prevention procedures and report any unsafe conditions, injuries or suspicious activity to management.
Maintain and demonstrate a working knowledge of store policies, color sale, and the Goodwill mission.
Collaborate with team members to meet production and sales goals.
Participate in team meetings, training sessions, huddles, stretches, and store events.
Communicate effectively and respectfully with team members, management, and customers and promote a positive, inclusive workplace culture aligned with Goodwill's values.
Exhibit professionalism, integrity, and a positive team-oriented attitude.
Report for all regularly scheduled work on time, ready to work.
Qualifications
EXPERIENCE
Must be 16 years of age or older, must be 18 years to operate safety sensitive equipment. Previous retail or customer service experience a plus.
EDUCATION
No minimum education requirements.
CERTIFICATES, LICENSES, REGISTATIONS
Must become certified on equipment (e.g., forklift, pallet jack, tilter) as needed.
PHYSICAL DEMANDS OF WORK REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly lift 10-35 pounds and/or move up to 100 pounds with assistance.
Use of vision (close and distance, peripheral, depth perception, color) with the ability to adjust focus required.
Stand and/or walk for extended periods (up to 8 hours/day).
Frequently lift, carry, push, pull, bend, stoop, twist, crouch, and climb.
Use hands to feel objects, tools, or controls, and reach with hands and arms.
Required to talk and/or hear.
DOT Strength Classification: Medium.
WORK ENVIRONMENT
Work may be indoors or outdoors. Fast-paced retail environment with exposure to the weather, dust, odor and public interactions. Exposure to potentially hazardous materials (e.g., broken glass, sharp objects). Environment may be heated and/or air-conditioned and the noise level is usually loud. Personal Protection Equipment (PPE) is provided and must be worn when handling or sorting raw donations.
WORK HOURS
Must be available during operating hours, including weekends, evenings, and holidays.
CORE COMPETENCIES
Respect, Cooperation, and Teamwork - Demonstrates respect, professionalism, and inclusive behavior while working collaboratively with customers, coworkers, and leadership to support a positive and team-oriented environment.
Customer Service and Communication - Provide excellent service by actively listening, communicating clearly, and responding to customer and team needs with professionalism, courtesy, and a solution-focused approach.
Adaptability, Dependability, and Accountability - Embrace change with a positive attitude, adjust to shifting priorities, and consistently deliver reliable, solution-focused work while meeting attendance, punctuality, and performance expectations.
Safety, Loss Prevention, and Asset Protection - Promote a safe, clean, and secure environment by following safety protocols, using proper equipment and techniques, reporting hazards or theft, and protecting company assets in alignment with policies and training.
Customer Service Associate
Service advisor job in Wasilla, AK
Share: share to e-mail Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
* The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
* To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
* An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
* Bundled health plans such as medical, Rx, dental and vision
* Company-paid life insurance for extra protection and peace of mind
* Programs to stop smoking, diabetes management coaching, and on demand care options.
* A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
* Paid time off from work for leisure or other hobbies.
* A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
503 West Parks Highway, Wasilla, AK 99654
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Kendall Ford Service Advisor
Service advisor job in Wasilla, AK
Job DescriptionDescription:
Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Wasilla. We are looking for a Service Advisor to join our Service team. At Kendall Ford of Wasilla our Service Department is a fast-paced environment serving clients throughout the community.
Some of the benefits of working with Kendall as a Service Advisor are:
Competitive pay plan / no cap on earnings
Substantial bonus program
Career path development opportunities
Competitive paid time off and paid personal leave
Shop Manager on-site for assistance
Fair dispatching/team work environment
Large loyal customer base
Experienced and loyal service technicians
Clean/Safe shop with the equipment you need to get the job done
Discounts on parts, service and vehicle purchases for your immediate family
Medical, Dental and Vision insurance
Paid Life insurance
401(k) plan w/ Fidelity
Accident and Illness supplemental plans
Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be that first contact of Kendall in our service departments.
We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.
Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.
Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.
Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Alaska, Idaho, Oregon, Montana and Washington. Kendall has been selling and servicing vehicles since 1937.
Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us - our employees and customers.
Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!
Requirements:
Knowledge of automobile repair and maintenance along with 2 years of service writing experience is preferred. A valid driver's license a good driving record are required. If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.