Service advisor jobs in Front Royal, VA

Akkodis is seeking a Cisco Contact Center Expert for a contract position that is onsite in Fairfax County, VA. Cisco Contact Center Expert will serve as the Tier 3 escalation point for complex issues in Cisco Contact Center environments (UCCX, WxCC) with experience in advanced troubleshooting, post-migration support, and help desk escalation, ensuring stability and optimal performance of enterprise contact center solutions. JOB TITLE: Cisco Contact Center Expert EMPLOYMENT TYPE: 4-5 Months Contract LOCATION DETAILS: Fairfax County, VA (Onsite) Salary Range: $80 - $90/Hour (Salary may be negotiable based upon experience, education, geographic location, and other factors). Responsibilities: Act as the highest-level technical resource for escalated contact center issues from Tier 1 and Tier 2 teams. Diagnose and resolve complex problems involving call flows, routing scripts, SIP trunking, QoS, and integrations. Perform root cause analysis and implement long-term fixes to prevent recurrence. Provide day-2 operational support following major migrations (Avaya ? Cisco WxCC/UCCX). Validate system performance, troubleshoot advanced call routing and reporting issues. Collaborate with network and UC engineering teams to maintain system health and security. Configure and optimize Cisco Contact Center components (Queues, Skills, Agents, IVR scripts). Maintain and update call flow diagrams, escalation paths, and technical documentation. Implement best practices for performance tuning and capacity planning. Mentor Tier 1 and Tier 2 support staff on advanced troubleshooting techniques. Required Qualifications: Deep expertise in Cisco Contact Center platforms (UCCX, WxCC) and CUCM. Strong understanding of SIP, QoS, routing, and trunking. Experience with IVR scripting, call flow design, and CRM integrations. Ability to analyze logs, conduct root cause analysis, and implement permanent solutions.

We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Dulles, VA. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting. Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment. Key Responsibilities Access Control & Compliance Monitor gates, turnstiles, and access points to ensure only authorized personnel enter. Verify worker credentials, badges, and compliance documentation. Issue and manage temporary badges and visitor passes. Report irregularities or noncompliance to site supervisors. Worker Onboarding & Assistance Guide workers and subcontractors through the digital onboarding process. Assist with account setup, documentation upload, and system login. Provide clear instructions on mobile check-ins, digital badges, and QR codes. Support multilingual onboarding as needed (tools/resources provided). First-Line Technical Support Serve as the first point of contact for access or credentialing issues. Troubleshoot basic technical problems (e.g., badge not scanning, login errors). Escalate more complex issues to centralized support following standard procedures. Maintain accurate records of support requests and resolutions. Customer Service & Communication Deliver professional, courteous assistance to workers and site staff. Communicate clearly and calmly when resolving issues. Relay feedback to supervisors to support process improvements. Performance Expectations Ensure smooth and timely worker access. Minimize delays by resolving issues efficiently. Maintain accuracy in compliance and credential checks. Provide a consistently positive support experience on site. Key Qualifications High school diploma or equivalent (some college or technical training preferred). Prior experience in field support, help desk, IT support, or site operations is a plus. Basic technical troubleshooting skills (hardware/software). Strong attention to detail and ability to follow structured protocols. Excellent communication and interpersonal skills. Ability to stand/walk for extended periods and work outdoors at site access points.

Job description Join Our Team as a KIA Service Advisor!Are you passionate about delivering exceptional customer service and automotive expertise? We're looking for a dedicated Service Advisor to join our dynamic team at the largest KIA service department in Virginia, Maryland, West Virginia, North Carolina, and Washington D.C. This is your chance to be part of an exciting new chapter in our newly remodeled service lane! What We Offer: A modern, state-of-the-art service facility Opportunities for professional growth and development A supportive and collaborative work environment Key Responsibilities: Serve as the primary point of contact for customers in the service department Clearly explain repairs and service needs to customers Advise customers on necessary service work, ensuring their vehicles are safe and well-maintained Maintain national averages for Customer Satisfaction Index (CSI) Utilize Dealertrack and Xtime software to streamline service processes (experience is a plus!) What We're Looking For: Strong communication skills and a customer-focused attitude Ability to explain complex automotive issues in an understandable manner Experience in the automotive service industry preferred A team player who thrives in a fast-paced environment If you're ready to take your career to the next level and be part of the largest KIA service department in the region, we want to hear from you! Join us in delivering outstanding service and driving customer satisfaction. Apply Now!Be a part of our journey and help shape the future of KIA service! Job Type: Full-time Pay: $80,000.00 - $125,000.00 per year Benefits: 401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development reimbursement Vision insurance Shift: Day shift, Rotating shift Work Days: Monday to Friday, Rotating weekends

Joyce Koons Honda, one of the top Northern Virginia dealerships, is seeking Full-time Service Advisor Trainees. We are a progressive, customer-focused automotive retailer and service center located in Manassas, Virginia. We are experiencing growth in our service business; therefore, we are looking for candidates that are ready to learn. The Service Advisor Trainee is responsible for assisting customers with their automotive service needs. This role involves providing excellent customer service, assisting Service Advisors and communicating with technicians. Benefits: Health Insurance Dental Vision 401K Paid Vacation Paid Sick leave Holiday Pay Voluntary Benefit Responsibilities: Assist customers with their automotive service needs Assist Service Advisors with customers Communicating with technicians Provide excellent customer service Ensure customer satisfaction Requirements: Self-Motivated Excellent communication and interpersonal skills Strong problem-solving abilities Ability to work in a fast-paced environment Qualifications: Excellent communications skills - written and verbal Attention to Detail Prior automotive background experience is preferred but not required. Valid driver's license with an acceptable driving record. Must pass drug screen and background check We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Title: Service Advisor Reports To: Service Manager/Director, Service Operations Director Job Status: Full-time, Exempt Department: Service The Service Advisor at Bomnin Automotive serves as a key point of contact between customers and the service department. This role plays a vital role in ensuring exceptional customer service experiences by effectively communicating vehicle service needs, providing accurate estimates, and coordinating service appointments. Key Responsibilities: Customer Interaction: Greet and assist customers and associates professionally and courteously. Gather vehicle information, service history, and customer concerns. Schedule service appointments. Keep customers informed about the status of their vehicles and any recommended services. Repair Order Generation: Generate accurate repair orders. Document vehicle information, services requested, and necessary parts. Collaborate with service technicians and the parts department to facilitate repairs and parts procurement. Maintain organized repair order records. Communication and Coordination: Communicate effectively with the service department, parts department, and other internal teams. Coordinate workflow with technicians and service advisors for efficient service delivery. Assist with vehicle check-ins and check-outs as needed. Quality Control: Perform quality checks on completed work to ensure it meets dealership standards. Verify that all work performed aligns with the repair order and customer expectations. Address any discrepancies or concerns promptly. Administrative Support: Assist in administrative tasks related to the service department, including filing, data entry, and report generation. Maintain organized records of service appointments, repair orders, and customer information.

Camping World is seeking a Service Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress. What You'll Do: Determine specialized product needs and services by working directly with customers Suggest add-on sales to increase average transactions Provide price estimates for designated installations prior to scheduling appointments Keep customers apprised of work progress What You'll Need to Have for the Role: A minimum of one year of service experience is preferred Previous RV product or camping lifestyle Ability to work daily on a computer and perform internet searches as needed Excellent organization and follow up skills are required The ability to follow department procedures and policies Valid driver's license preferred May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices Prolonged periods of standing, stooping, crawling, and bending General Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $50,000 - $75,000 or more. In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Job Description We are currently seeking highly motivated, customer and goal oriented individuals to join our team as a Service Advisor. Experience preferred and CDk knowledge is desirable. Ability to work evenings is required. All applicants must be able to demonstrate the ability to pass pre-employment testing to include a background check, drug screening, a valid driver's license with a good driving record. Excellent compensation and benefits package to include paid training, vacation, sick leave, holidays, health/dental/vision/life insurance and 401(k) with company match. Powered by ExactHire:187040

Audi Chantilly, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates. WHAT WE HAVE TO OFFER Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For." Proudly named to Glassdoor's Best Places to Work Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match. Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests. Values-driven culture built on integrity, professionalism, excellence, and teamwork. WHAT WE ARE LOOKING FOR Genuine interest in providing an exceptional customer experience. Friendliness, enthusiasm, reliability, with a positive "team-player" attitude. Excellent communication, interpersonal, and organizational skills. Strong work ethic with the ability to work in a fast-paced, results-driven environment. WHAT YOU CAN BRING TO THE TABLE Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs. Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates. Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy. Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals. APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today! Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Gainesville Garage in Gainesville, VA is calling all customer service rock stars to apply to join our amazing team as a full-time Assistant Service Advisor! is located in Gainesville, VA! WHY YOU SHOULD JOIN OUR TEAM We are a dedicated automotive repair company that truly invests in our employees. We pay our full-time Assistant Service Advisors a competitive wage, depending on skills and experience. Our team also enjoys great benefits, including training, bonuses, paid holidays, health insurance, and weekends off. We also make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading! ABOUT GAINESVILLE GARAGE We are the premier source of quality auto repair, trailer services, and safety inspections in Gainesville, VA! As a family-owned business, we have a very trustworthy reputation and some of the best ratings in the area. We highly value customer service and guarantee our customers will receive exceptional customer care that will keep them coming back. Striving to work hard and earn each client's trust and loyalty, we make sure that our services are always done properly and in a timely manner. Client satisfaction is our top priority each and every day! As a family business, we still ensure a professional atmosphere in which we encourage sponsor training and teamwork. We help each other! We value our team because they bring the skills and can-do attitude it takes to do our job right. Our team sets us apart, so we offer our amazing staff great benefits and a healthy work environment in which they can grow and advance! ARE YOU A GOOD FIT? Ask yourself: Can you effectively prioritize multiple tasks? Do you have solid interpersonal, organizational, and communication skills? Do you present yourself professionally? If so, please consider applying for this automotive customer service position today! YOUR LIFE AS AN ASSISTANT SERVICE ADVISOR As a full-time Assistant Service Advisor, you play a vital role in the success of our automotive company. As customers come in, you warmly welcome them and assist with any questions or concerns. The majority of your time is spent answering phones, scheduling appointments, ordering parts, advising customers, managing loaner vehicles, taking payments, and checking customers in and out. Your calm demeanor and strong customer service skills aid you in this position. You also lend a helping hand wherever needed and enjoy seeing your efforts keep our company operating on an efficient level! WHAT WE NEED FROM YOU Polite and positive attitude Auto-related experience is required If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team! Location: 20155

Job Description We are seeking to add a highly-motivated, customer-focused Service Advisor to handle Volvo service customers' concerns. This position requires excellent communication skills and a high customer service orientation. Candidate must be reliable, dependable, and preferred to have a minimum of 1-year related experience with a high CSI and Sales history. Must possess a valid driver's license and be detailed oriented. Beyer Auto offers a great work environment with competitive pay, 401(k) plan, health and dental benefits and strong management support. We have plenty of service traffic, and our service business continues to grow. What We Offer: Competitive Benefits Package Company-Paid Volvo Factory Training Retirement 401K with *Employee Match up to 6% Affordable Health and Vision Insurance Life & Disability Insurance Professional Work Environment Supportive OEM Paid Vacations Service Advisor Responsibilities: Greeting customers promptly Obtaining customer and vehicle information Clearly reporting all vehicle symptoms as described by the customer Determining and recommending needed maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and updating customers frequently Verifying that the final invoice reconciles with the work performed on the repair order Explaining all completed work and charges to customers Requirements: Minimum 1-year experience in a service advisory role CDK experience is preferred but not required. XTime Experience is preferred but not required Positive attitude High volume mentality CSI focused Required experience: Service Advisor, Dealership, Automotive Knowledge: 1 year

Job DescriptionBenefits: Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance Auto Service Advisor / Writer Manager Needed! How was your week? Ours was GREAT!!!! We are a very busy automotive repair shop in Sterling, VA. We provide an upscale repair service as an alternative to the dealership. We provide a robust warranty program and have a large customer base from being in business for over 10 years. We are in need of an experienced Service Writer/Advisor who can sell service and repair. We are a hard working fast paced team that is looking for someone that is honest, positive, dedicated, well groomed, has great customer service and is ready to be part of a fantastic team. We need advisors who are truly advisors, taking our clients' concerns and needs seriously and finding the best solution to their problems. We are in this business for the long haul, and expect each of our teammates to grow into positions with more autonomy and responsibility - knowing that this means more pay! If you're tired of a dead-end job, tired of office politics and tone-deaf management, sick of working hard with no recognition, those days are over. Let's talk. Clean and professional shop. Commission based pay with no limits!! We offer many Benefits; Potential to make $100K+++ NO WEEKEND work! NO LATE NIGHTS! Very competitive pay Health, Dental and Vision Insurance Simple IRA Paid vacation, holidays, and sick days Great work environment Team friendly atmosphere And more!

Job DescriptionSalary: Front Royal Ford is looking for a Service Advisor. Previous experience is preferred but not required!This position has the opportunity for huge growth potential for the person who wants to shine and set themselves apart and advance within the industry. We promote from within! Description: Ascertains automotive problems and services by listening to customers description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. This position is full-time.We pay for talent and performance! Full-time employee benefits include Medical, Dental and Vision insurance, 401(k), and paid time off/vacation. Duties: Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions. Develops estimates by costing materials, supplies, and labor, calculating customers payment, including deductibles. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and servicesrequired; obtaining approval signatures; entering RO into service database system. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customers approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. Maintains automotive records by recording problems and corrective actions planned. Updates job knowledge byparticipatingin educational opportunities; reading manufacturers publications. Enhances organization reputation by accepting ownership foraccomplishingnew and different requests; exploring opportunities to add value to job accomplish Qualifications and Skills: 1 year manufacturer experience preferred but notrequired Previouscustomer service experience Strong telephone/computerskills with the ability to provide customers with product information, schedule appointments, and handle their automotive service needs Solid understanding of automotive service industry mechanical knowledge Dependable Transportation Verifiable Work History Valid Drivers License with clean driving record What We Offer: Benefits: Medical, Dental, Vision, Paid Time Off 401(k) Plan with company match Growth opportunities Paid Training Employee vehicle purchase plans Family owned andoperated Long term job security Health and wellness Flexible Work Schedule Discounts on products and services

Do you want to work with the best, so you can be the best? Do you want recognized and compensated for your hard work? Look no further! Pohanka Acura is the #1 Acura service department in the WORLD 22 years running, and we are looking for TOP talent to join our team. We are seeking a knowledgeable and customer-oriented Automotive Service Advisor to add to our stable. As an Automotive Service Advisor, you will serve as the primary point of contact for customers requiring automotive service and repairs. Your primary responsibility will be to ensure excellent customer service by providing accurate vehicle assessments, recommending necessary repairs and maintenance, and managing customer expectations throughout the process. You will work closely with the service technicians and parts department to ensure efficient workflow and timely completion of services. The ideal candidate should have a strong automotive background, exceptional communication skills, and a passion for delivering exceptional customer service. WHY WORK HERE: As an automotive company, we are at the forefront of technological advancements in the industry. Working here means being exposed to the latest innovations, state-of-the-art equipment, and cutting-edge tools that push the boundaries of automotive engineering. You'll have the opportunity to work with advanced systems, autonomous vehicles, electric powertrains, and much more. We foster a culture of collaboration, where teamwork and collective intelligence thrive. From engineers and designers to technicians and project managers, we believe in the power of diverse perspectives coming together to solve complex challenges. You'll have the chance to collaborate with talented professionals who share your passion for automobiles, learning from each other and achieving great results as a team. In the ever-evolving automotive industry, learning never stops. We understand the importance of staying ahead of the curve, which is why we encourage continuous learning and professional development. Through training programs, workshops, conferences, and mentoring, we provide opportunities for you to enhance your skills, deepen your knowledge, and expand your expertise. Whether you're a recent graduate or a seasoned professional, we are committed to supporting your growth. Working in the automotive industry means being part of a sector that has a significant impact on society. By developing innovative vehicles, we contribute to a greener future, reduce emissions, and improve transportation efficiency. Whether it's designing safer cars, developing sustainable mobility solutions, or revolutionizing the driving experience, your work here will have a meaningful impact on the lives of people worldwide. At our company, we believe in recognizing and rewarding talent. We provide ample opportunities for career advancement, allowing you to grow within the organization and take on greater responsibilities. Whether you aspire to be a technical expert, a team leader, or a project manager, we provide a clear career path and support your aspirations through performance evaluations, mentorship programs, and personal development plans. Our company culture is built on respect, integrity, and a shared passion for automobiles. We value diversity, inclusion, and equal opportunities for all employees. Our inclusive environment encourages open communication, fosters creativity, and celebrates individual contributions. Whether it's through team-building activities, social events, or community involvement initiatives, we strive to create a positive and engaging work atmosphere. WE OFFER: Medical, Dental Life and Disability 401K with Company Contribution Paid Vacation Paid Personal Leave Paid Holidays Bonus Programs Vehicle Purchase Programs RESPONSIBILITIES: Greet customers in a friendly and professional manner, understand their automotive service needs, and accurately record relevant details. Perform thorough vehicle inspections and document findings to identify any necessary repairs or maintenance services. Consult with customers to explain the inspection results, provide detailed estimates for repairs, and obtain necessary approvals. Collaborate with service technicians to ensure a comprehensive understanding of repair requirements and facilitate smooth workflow. Coordinate with the parts department to order necessary parts and ensure their timely availability for service appointments. Provide accurate and transparent explanations of repairs, estimated completion times, and associated costs to customers. Update customers on the status of their vehicles throughout the repair process, ensuring clear communication and managing expectations. Maintain detailed records of customer interactions, service histories, and vehicle information to facilitate effective follow-up and future reference. Upsell additional services and maintenance plans based on manufacturer recommendations and customer needs. Handle customer complaints or concerns promptly and professionally, striving to resolve issues and ensure customer satisfaction. Maintain a clean and organized service area, ensuring a safe and efficient working environment. Stay up-to-date with automotive technology, industry trends, and manufacturer service bulletins to provide accurate information to customers. REQUIREMENTS: High school diploma or equivalent; additional automotive training or certification is a plus. Proven experience as an Automotive Service Advisor or in a similar customer service role within the automotive industry. Strong knowledge of automotive systems, components, and maintenance practices. Excellent communication skills, both verbal and written, with the ability to explain technical information in a clear and concise manner. Outstanding customer service skills, with a friendly and professional demeanor. Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail. Proficient computer skills with experience in automotive service software and databases. Strong problem-solving and decision-making abilities. Ability to work effectively in a team and collaborate with service technicians and other departments. A valid driver's license with a clean driving record. About the Dealership The Pohanka Family of Dealerships has been serving the Washington DC Metropolitan area, starting as a single-service repair facility back in 1919. Pohanka Auto Group has grown to 21 dealerships throughout Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs. Our Pohanka Community Outreach partners with over 1200 local organizations, contributing more than $2M annually. At Pohanka, you can expect to work with a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. Join our team to grow your career and realize your potential!

Job Description Now Hiring! Ford Service Advisor! Harrisonburg Ford is seeking an Experienced Service Advisor to join our team. This individual will be responsible for providing exceptional customer service and guidance to clients regarding their vehicle service needs. Responsibilities: Interact with clients to understand and address their service requirements Schedule service appointments and manage service advisors' calendars Provide accurate cost estimates and timelines for service work Ensure customer satisfaction by resolving any service-related issues Requirements: Prior experience as a service advisor in an Ford automotive setting Excellent communication and customer service skills Ability to multitask and work in a fast-paced environment Knowledge of automotive service processes and terminology Benefits: Competitive compensation package Opportunities for career growth and development Health, dental, and vision insurance 401(k) retirement plan About the Company: Harrisonburg Ford is a premier automotive dealership in the Harrisonburg area, dedicated to providing top-notch service and quality vehicles to our customers. We value teamwork, customer satisfaction, and employee development. Apply today to join our team as an Experienced Service Advisor! Equal Employment Opportunity Employer

Now Hiring! Ford Service Advisor! Harrisonburg Ford is seeking an Experienced Service Advisor to join our team. This individual will be responsible for providing exceptional customer service and guidance to clients regarding their vehicle service needs. Responsibilities: Interact with clients to understand and address their service requirements Schedule service appointments and manage service advisors' calendars Provide accurate cost estimates and timelines for service work Ensure customer satisfaction by resolving any service-related issues Requirements: Prior experience as a service advisor in an Ford automotive setting Excellent communication and customer service skills Ability to multitask and work in a fast-paced environment Knowledge of automotive service processes and terminology Benefits: Competitive compensation package Opportunities for career growth and development Health, dental, and vision insurance 401(k) retirement plan About the Company: Harrisonburg Ford is a premier automotive dealership in the Harrisonburg area, dedicated to providing top-notch service and quality vehicles to our customers. We value teamwork, customer satisfaction, and employee development. Apply today to join our team as an Experienced Service Advisor! Equal Employment Opportunity Employer

Job Details Harrisonburg, VADescription About the Company: At Steven Toyota, we value diversity and strive to provide a welcoming and inclusive environment for both our employees and customers. We are committed to offering top-notch service and building lasting relationships with our clients. Join us in our mission to deliver excellence in automotive sales. Description of the role: We are seeking a customer-focused and detail-oriented Service Advisor to be the vital link between our customers and service team. In this role, you will be the first point of contact for customers, delivering a welcoming and empathetic experience while clearly communicating service needs, repair options, and estimated timelines. You will actively listen to customer concerns, provide transparent explanations without technical jargon, and ensure expectations are managed effectively throughout the service process. Your responsibilities will include writing accurate repair orders, coordinating with technicians and the parts department, and proactively updating customers on the status of their vehicles. By providing expert guidance, addressing concerns promptly, and following up post-service, you will help build lasting trust and loyalty. The ideal candidate is a strong communicator, problem-solver, and advocate for customer satisfaction who upholds the dealership's high standards of professionalism and care. Responsibilities: Exceptional Customer Engagement Warmly greet every customer with a welcoming demeanor, making them feel heard and valued from the moment they arrive Actively listen to their concerns, asking clarifying questions to thoroughly understand their vehicle's symptoms and their personal priorities Empathize with their situation, acknowledging any inconvenience and assure them of our commitment to a positive resolution Clear & Transparent Communication Clearly explain recommended services, diagnostics, and repairs in easy-to-understand terms, avoiding jargon Provide accurate estimates for time and cost, managing expectations proactively and communicating any changes or delays promptly Present multiple options when available, empowering customers to make informed decisions about their vehicle's care Proactive Problem Solving & Resolution Anticipate and address potential customer concerns before they arise Handle inquiries, concerns, and any escalations with patience, professionalism, and a solutions-oriented approach, ensuring customer satisfaction Follow up with customers after service to confirm their satisfaction and address any remaining questions Efficient Service Coordination Accurately write repair orders and provide detailed instructions for technicians Collaborate seamlessly with technicians and parts departments to ensure timely and quality service delivery Monitor vehicle progress throughout the service process, providing regular updates to customers Building Trust & Loyalty Educate customers on their vehicle's needs, maintenance schedules, and the value of genuine Toyota parts and service Build long-term relationships based on trust, transparency, and consistent positive experiences Act as an advocate for the customer within the dealership, ensuring their needs are met Dealership Standards Maintain high standards of professionalism and customer service in all interactions Adhere to all dealership and manufacturer policies and procedures Qualifications Requirements/ Qualifications: Proven Customer Service Excellence (Required): A demonstrated track record of delivering exceptional customer service, ideally in a fast-paced retail or service environment Outstanding Communication Skills: Superior verbal, written, and active listening abilities. The capacity to explain complex information simply and empathetically High Emotional Intelligence: Patience, empathy, and the ability to effectively manage diverse customer personalities and situations Problem-Solving Prowess: A calm and methodical approach to resolving issues and de-escalating challenging situations Strong Organizational Skills: Ability to multitask, prioritize, and manage time effectively in a busy environment Automotive Aptitude: A basic to strong understanding of automotive maintenance and repair (previous Service Advisor experience at a dealership is highly preferred; Toyota experience is a significant plus) Computer Proficiency: Comfortable with Dealer Management Systems (DMS), scheduling software, and standard office applications Valid Driver's License and Clean Driving Record High School Diploma or equivalent (some college or trade school preferred) Benefits: Competitive compensation Opportunities for growth and development Health insurance and retirement plans Employee discounts on vehicles and services Birthday off Paid Paid time off Work environment /Physical demands: Be able to work under hot and cold weather Able to lift more than 20lbs Be able to be exposed to allergens Stand for long periods of time Able to navigate multiple software programs Be able to bend, crouch, and kneel Able to work around loud noises Be able to work around fumes and odors High pace work environment Be able to work in a well-lit work environment

Description: A third generation, family-owned business, EE Wine, Inc., now trading as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet of 30 trucks and vehicles. We sell over 33 million gallons of heating oil and other petroleum products every year and serve nearly 3000 residential and commercial customers throughout Northern Virginia. Additionally, our Retail Division proudly operates Wi-Not Stop convenience stores and a Marketplace. Our HVAC Division is Class A licensed by the state of Virginia to install the latest energy-efficient heating, ventilation, and air conditioning systems, along with Crystal Clean Duct Services, to improve your air quality needs. The Customer Service Representative / Store Associate (Closer) provides prompt, courteous customer service. Rings up sales on the cash register and properly handles money, checks and other forms of payment received for the products and/or services sold. The typical shift for this position is 4pm - midnight. Reliable transportation is a must. Essential Duties and Responsibilities · Provides prompt, courteous customer service · Rings up sales on the cash register and properly handles money, check, and other forms of payment received for the products and/or services sold. · Performs multi-function operation of the fuel console. · Performs cleaning duties as necessary to maintain store cleanliness, as well as basic upkeep and/or cleaning of all equipment in the store. · Assists in maintaining proper inventory levels and shift audits. · Controls merchandise, cash shortages, and other selling expenses. · Performs all duties with minimum supervision and works irregular hours as needed. · Stand and/or walk up to eight hours per day. · Lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes per day. (e.g., stocking and maintaining inventory levels) · Be exposed to occasional cold temperature extremes while performing occasional work in a walk-in cooler and/or freezer. · Grasp, reach, and manipulate objects with hands up to eight hours per day (requiring eye-hand coordination and coordination of both hands for up to four hours per day). · Other duties as assigned. Requirements: · High School graduate or equivalent. · Perform the four basic arithmetic operations. · Ability to work a flexible schedule to meet the needs of the business, which will require evenings, weekends, and holidays as needed. · Excellent verbal communication skills. · Excellent customer service skills. · Ability to understand and follow instructions as given. · Proficient with a telephone, cash register, fuel console, money order machine, microwave, grill, nacho machine, coffee grinder, etc. · Must be able to properly handle and use cloth, paper, plastic, glass, rubber, liquids, cleaning solvents, etc. · Ability to perform the essential duties and to work under the conditions described. EE Wine reserves the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business necessity. EOE/Veteran/Disability

Job Description Join Our Team as a Service Consultant at Safford Brown Mazda Fairfax! Due to a significant increase in customer volume, our Service Department is growing, and we're seeking two additional Automotive Service Consultants! No prior automotive experience? No problem! We've successfully trained professionals from hospitality (restaurants, bars, hotels, or retail) for this role. If you bring a positive attitude, strong communication skills, and a genuine desire to help people, we'll provide the training you need to thrive! At Safford Brown Mazda Fairfax, we are committed to fostering an inclusive and supportive environment where everyone can succeed. Whether you're a seasoned professional or looking for a rewarding career change, we want to hear from you! Why Join Us? At Safford Brown Mazda Fairfax, we: Value work-life balance, ensuring you have time for what matters most. Work as a collaborative and congratulatory team, uplifting and supporting each other every step of the way. Offer opportunities to advance in your career while being part of a multi-franchise auto group. What You'll Do: As a Service Consultant, you'll: Greet customers with a warm, professional attitude and check them in for service appointments. Discuss and confirm requested services, providing clear and helpful communication. Monitor vehicle progress, follow up with updates, and ensure customer satisfaction. Collaborate with a full team of qualified technicians who support you in delivering excellent service. What We Offer: Competitive pay plans with commission and guaranteed income. Flexible work schedules to accommodate personal needs. Paid time off, vacation, and holidays. Health and wellness benefits including medical, dental, and 401(k) plans. Paid training, growth opportunities, and mentoring. Discounts on vehicle purchases, products, and services. Team lunches every Saturday and a supportive, family-oriented culture. Who We're Looking For: Individuals who value customer satisfaction and have a desire to make a positive impact. Candidates with positive energy, strong interpersonal skills, and a knack for problem-solving. Women and men with hospitality or retail experience who are ready to transition into a growing field. Those looking for a long-term career with a supportive and dynamic team. Why This Role Could Be Perfect for You: Are you looking for a fulfilling career where your people skills shine? Do you thrive in a team-oriented environment? This role is an excellent fit for anyone seeking growth, flexibility, and a chance to make a difference in our customers' lives. How to Apply: As our ideal candidates are technologically adept, we accept online applications only. Apply below to take the first step toward joining our incredible team! We are an equal opportunity employer and embrace diversity in the workplace. We prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Join Our Team as a Service Consultant at Safford Brown Mazda Fairfax! Due to a significant increase in customer volume, our Service Department is growing, and we're seeking two additional Automotive Service Consultants! No prior automotive experience? No problem! We've successfully trained professionals from hospitality (restaurants, bars, hotels, or retail) for this role. If you bring a positive attitude, strong communication skills, and a genuine desire to help people, we'll provide the training you need to thrive! At Safford Brown Mazda Fairfax, we are committed to fostering an inclusive and supportive environment where everyone can succeed. Whether you're a seasoned professional or looking for a rewarding career change, we want to hear from you! Why Join Us? At Safford Brown Mazda Fairfax, we: Value work-life balance, ensuring you have time for what matters most. Work as a collaborative and congratulatory team, uplifting and supporting each other every step of the way. Offer opportunities to advance in your career while being part of a multi-franchise auto group. What You'll Do: As a Service Consultant, you'll: Greet customers with a warm, professional attitude and check them in for service appointments. Discuss and confirm requested services, providing clear and helpful communication. Monitor vehicle progress, follow up with updates, and ensure customer satisfaction. Collaborate with a full team of qualified technicians who support you in delivering excellent service. What We Offer: Competitive pay plans with commission and guaranteed income. Flexible work schedules to accommodate personal needs. Paid time off, vacation, and holidays. Health and wellness benefits including medical, dental, and 401(k) plans. Paid training, growth opportunities, and mentoring. Discounts on vehicle purchases, products, and services. Team lunches every Saturday and a supportive, family-oriented culture. Who We're Looking For: Individuals who value customer satisfaction and have a desire to make a positive impact. Candidates with positive energy, strong interpersonal skills, and a knack for problem-solving. Women and men with hospitality or retail experience who are ready to transition into a growing field. Those looking for a long-term career with a supportive and dynamic team. Why This Role Could Be Perfect for You: Are you looking for a fulfilling career where your people skills shine? Do you thrive in a team-oriented environment? This role is an excellent fit for anyone seeking growth, flexibility, and a chance to make a difference in our customers' lives. How to Apply: As our ideal candidates are technologically adept, we accept online applications only. Apply below to take the first step toward joining our incredible team! We are an equal opportunity employer and embrace diversity in the workplace. We prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.